I succeeded.
I solved the problem with the "MSI Battery Calibration" program. The battery light was blinking orange. I ran the program. The notebook has shut itself down. I run it again and it was off again. I tried 3-4 times. It finally started charging. The battery light is white. Sometimes, when calibrating, there was a self-closing (charging at this time). I charged and discharged the battery 2-3 times for 30-40 minutes without program. Again the orange light started to flash. Finally, I ran the calibration again. The program occasionally charges and discharges the battery several times in a short period of time when calibrating. "Calibration is complete" appeared. I turned off the notebook. I disconnect the adapter from the notebook.I reset the battery. I connected the adapter again with Notebook. The battery light is white. I currently use "MSI Kombustor" without an adapter. The notebook does not shut itself down. Battery works very well.
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I will report developments.
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Support.2@XOTIC PC Company Representative
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Hello again, the problem continues An unbalanced battery.
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Kevin@GenTechPC Company Representative
You can't salvage that battery, I know it's painful and inconvenient to be without your system for awhile but do it while it's under warranty, otherwise it's going to expire in 2 months before you know it.
Make sure to have your proof of purchase ready when contacting your local MSI office.cuneyt1984 likes this. -
Support.2@XOTIC PC Company Representative
cuneyt1984 likes this. -
If I open the notebook and unplug and clean the battery cables, will the problem be resolved? Will it be out of warranty in this case?
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Falkentyne Notebook Prophet
This battery is NOT your significant other. You are NOT married to it. It is NOT a precious stone. RMA, contact MSI, or try a replacement from love-battery.com (don't know how reliable they are), or contact higher ups of your reseller.
MSI *WILL* sell you a replacement battery, but you would have to contact their parts department and most likely it would be shipped from China, depending on inventory. If not, well, you know what to do.
Stop wasting days trying to fix a broken battery. That's like bordering on extreme OCD. -
Hi, I think the problem is completely solved. I open the notebook. I read an article from the Internet. Incorrect connection may occur when moving the device or during installation in connection cables. I pulled out the battery connection cable. I pressed air in the cable socket and in the socket. Also, the white wire, which is close to the battery reset button, is slightly tilted earlier. I straightened the cable. There is no orange light problem at the moment. I've tried it in heavy 3D applications. The battery is running smoothly. And thanks to everyone who has help.
Last edited: May 13, 2018 -
Falkentyne Notebook Prophet
Deoxit D5 would be a permanent fix if the problem were connectors or dirt on them. I did did mention this in the past (For the steelseries connection).
To to be honest I don't believe you right now. You've always spammed how something was fixed then come back a day later and complain it isn't.
try not posting for a week and then come back and say it's fixed then maybe you might have a little credibilty. -
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I use the battery for about two days. There is no trouble.
Kevin@GenTechPC likes this. -
Update:
Also in 3D applications, when the battery was 40% Vram speed was 810MHz. I charged and discharged the battery 5 times. As a result, this error has been fixed.Full charging and discharging of the battery strengthens the battery.(Eco mode is active.And Nvidia power settings: Maximum)Last edited: Jun 23, 2018Kevin@GenTechPC likes this. -
Support.4@XOTIC PC Company Representative
Glad to hear your battery issue was resolved!
cuneyt1984 likes this.
My notebook has a battery problem, please help me
Discussion in 'MSI' started by cuneyt1984, Apr 25, 2018.