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    Msi ge60 2oe-002us Backlight not work !

    Discussion in 'MSI' started by MurBur38, Jan 11, 2014.

  1. MurBur38

    MurBur38 Notebook Enthusiast

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    Hello,

    first i will say that my english is not good. Sorry for this.

    So my laptop is ge60 2oe 002us . The S/N number is : GE602OE002USK1310000065. I have Windows 8.1 pro 64bit.

    I have the latest BIOS en EC firmware. The SCM is latest drivers. All the drivers are up to date.

    And i have bought a new keyboard. MSI Genuine GE60 SteelSeries Blue Backlit Programmable Keyboard Windows 8 Ui | eBay



    I have mounted installed.

    and the new backlight keyboard dont work when i press the button.





    really terrible.
     
    MurBur38, Jan 11, 2014
    #1
  2. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Sounds like you've done all you're supposed to. I'd double check the cables are connected properly, even removing completely and reconnecting.
     
    Support.3@XOTIC PC, Jan 12, 2014
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  3. MurBur38

    MurBur38 Notebook Enthusiast

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    I have check the cables from the keyboard to motherboard. And the small cable is already good plug in when the laptop is off.

    Or must i when the laptop is on., and then the cable removing and reconnecting ?

    I have windows 8.1 pro (turkish) (16404)
    SCM Utility is 13.013.09262 , But for ge60 -002us for windows 8 is 10.013.03016. That does not matter ?
     
    MurBur38, Jan 13, 2014
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  4. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    You definitely want to do it with the computer turned off. The old keyboard you had, did that one have a blue backlight to it? Why did you replace it, was it damaged or not working ?
     
    Support.3@XOTIC PC, Jan 13, 2014
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  5. MurBur38

    MurBur38 Notebook Enthusiast

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    I thought that it was damaged but i think thats not. true. Because the new keyboard is also not lightning.
     
    MurBur38, Jan 13, 2014
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  6. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Sounds like it could be something beyond the keyboard. It might be worth sending in for repair, the GE60 2OE-002US normally comes with a 2yr warranty.
     
    Support.3@XOTIC PC, Jan 13, 2014
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  7. MurBur38

    MurBur38 Notebook Enthusiast

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    I think that the motherboard gives not light to the keyboard. The keyboard is working good but no lights .
    I have no warranty because the laptop was going to repair here.
     
    MurBur38, Jan 14, 2014
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  8. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Where are you at and how long have you had the computer?
     
    Support.3@XOTIC PC, Jan 14, 2014
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  9. MurBur38

    MurBur38 Notebook Enthusiast

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    Im from Holland and i have the laptop about 1 months from Ebay. This laptop comes out Canada.
     
    MurBur38, Jan 15, 2014
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  10. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    It wont hurt to contact the local MSI repair center to see if they can help out.

    MSI Computer Europe B.V.
    Address: Science Park Eindhoven 5706
    5692 ER SON, The Netherlands
    Telephone: +31 854011315 (Alleen voor Notebook/Netbook)
    Email: [email protected] (Notebook/Netbook/All-in-One)
     
    Support.3@XOTIC PC, Jan 15, 2014
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  11. MurBur38

    MurBur38 Notebook Enthusiast

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    Hmm okey . I will contact with their support. I hope they can help me.
     
    MurBur38, Jan 15, 2014
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  12. Meaker@Sager

    Meaker@Sager Company Representative

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    You should still get a 1yr international warranty.
     
    Meaker@Sager, Jan 15, 2014
    #12