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    MSI warranty transfer?

    Discussion in 'MSI' started by saturnotaku, Jun 2, 2017.

  1. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    Last night I picked up a GT73VR Titan from fleBay for a pretty cheap price. It was originally purchased from @GenTechPC and registered by its owner. Is there a process in place to transfer the warranty to my name? If so, what sort of documentation is needed? Can either the seller or myself simply reach out to GenTech and they'll take care of it?

    Guidance is very much appreciated.
     
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    You can provide proof of purchase from eBay and send it to MSI's customer service. They will process the transfer for you.
     
  3. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    Do I need a copy of the original invoice as well? The seller said he would provide it.

    And to where do I send the information? Is there a form I can fill out, or is there an email address?
     
  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Yes, get the original invoice from the seller as well so this way it makes your purchase legit.
     
  5. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    OK, I have the invoice, along with a screenshot confirming that the product was registered with MSI. What are the next steps?
     
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  6. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Contact MSI Tech Support/Customer Service at 1-888-447-6564 Hours: Mon-Fri (5:00AM - 4:00AM PST) to change ownership on their system.
     
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  7. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    Will do once I receive the computer and get it up and running. Thanks for your help.
     
  8. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    You're welcome, let us know if you need any assistance. :)
     
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  9. danyune

    danyune Notebook Evangelist

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    How good of a deal? Contemplating the GT73VR. I had a GT62VR, which was great aside from the fact it was a 60hz screen only
     
  10. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    Put it this way: A current GT73 with the 7820HK but otherwise identical specs to what's in my signature would cost more than $3,000 new. I paid less than 2/3 of that for mine, and aside from some dust on the fans, it was in absolutely pristine condition.