The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    MSI RMA department (US) -- Anyone know how to "shake the tree"??

    Discussion in 'MSI' started by gmikol, Nov 8, 2012.

  1. gmikol

    gmikol Newbie

    Reputations:
    0
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    5
    Hey all--

    I've been a mostly happy MSI GX640 owner for a while now, right up until I got hit by the screen hinge cracking issue. Fortunately, my machine was still under warranty, so I sent it back to MSI for repair.

    The problem is, they've had my system for a month, with no updates on their online status tracker, and I can't even get them to respond to messages I leave on the RMA department's voice mail. They keep you on hold for 5 minutes because all CSR's are "busy", and then dump you to voice mail.

    So does anyone out there know of any ways I can shake the tree a bit to get things moving? Any contact info for real, live human beings who actually have the power to affect change?

    Any help is appreciated.

    --Greg
     
    gmikol, Nov 8, 2012
    #1