MSI GX60 - Problems porting out to external 16:10 diplay (1920 x1200)

My external 16:10 display has a 1 inch black boarder surrounding the screen.(To be more specific, the one inch black perimeter border,crops the window extents. This means on my desktop I see half icons and no start bar.) Does anybody have any suggestions on how to fix this? I've spent hours trying to work this one out..

Extra Information:

• Laptop is a GX60
• Porting out via HDMI (1.4)
• Window 8 screen resolution settings are set to the native 1920 x 1200(recommended)
• My external Monitor is a ViewSonic 28" VX2835wm
• My laptop lid is closed and I'm only using the ViewSonic 28"
• My options to change "image scaling" are greyed out (within AMD VISION Engine Control Center, see picture below)
• My options to enable "scaling options" is greyed out (see image below)

Isolated Monitor Settings:

• Display options are set to 1:1
• I can not stretch the image with the menu options

 

Are your display preferences set to output to the monitor only (and not external + laptop LCD)? And do you know which cable revision of HDMI you're using?

 

To answer your questions:

1. Yes, I am only outputting to my external monitor.
2. I am using a 1.4 HDMI cable

I've also emailed AMD on the topic and awaiting their reply. Will post their comments when they reply.

Extra Thoughts/Possible Solutions:
1. I'll try resetting my external ViewSonic monitor to the original default settings, to see if that does anything.

 

the symptoms you describe should be resolved by the 'scaling options' as you have identified, I have the same problem on first install of AMD card on another laptop i have, and need to set overscan the full way to 0% (mine says -15% to 0% underneath 'underscan...overscan' where as your screenshot is blank). given yours is greyed out, i don't know how else you could achieve this.
let us know how you fix this.

 

I think it should just work w/o any scaling if you set to 1920*1200. Try set desktop resolution via CCC?