MSI GT80S 6QE TITAN NOT CHARGING [READ FOR MORE INFO.]

The AC Adapter green LED is lit. As show in this picture: https://imgur.com/qoQOBlV it's not showing that the power is connected, it was suppose to look like this: https://compass-ssl.xboxlive.com/as...c4b.png?n=surface-book-battery-status-325.png

A quick summary of the problem:

- When I unplug the AC adapter from power outlet the laptop instantly turns off
- When I plug the AC adapter to the power outlet without the battery the laptop won't turn on
- Sometimes the laptop is on but after a few minutes it automatically shuts down
- A rare case is when I turn on the laptop (keyboard is lit) but the display
does not turn on then after a few minutes you will hear the fan ramps up to full speed

Troubleshooting steps I have taken thus far:

- Restored power options to default
- Resetting by holding the power button for 30 seconds or up to a minute before releasing
- Resetting the battery through reset hole button (tiny whole at the back of the laptop)
- Removing the battery and waited for an hour before putting it back

All of the above didn't work.

 

Sounds to me like something got shorted around the battery and Power intake circut. You should probably RMA it if you have warranty, if you don't you should probably open it and see if you're very lucky and it's only some kind of dirt etc, which would only require a bit of cleaning, otherwise you probably need to do a small solderwork.

 

It's no longer covered with warranty. I opened the laptop but I'm not sure what to look for...

 

Could you make some pictures of the board near the port where you put your power supply in?

 

It's way in the back of the heatsink...I will try to disassemble the laptop tomorrow because its already 1 AM here.

 

Make sure when dissassembling the notebook, that you might as well take pictures of the entire board, so that we can look at it. You should also clean everything once you put everything back together, cleaning everything could fix your issue if you're lucky.

 

I can only disassemble by taking off the heatsinks and the fan though...

 

You need to be able to take the entire board out of it. Do you maybe know someone who would be able to help you out there? I understand that it's really scary for some people to dissassembly a notebook.

 

Can you please post a complete screenshot of your EC RAM (EC tab) in RW Everything, please?
Amazing that this model doesn't have an EC RESET button. That was added in all of the later models.

 

I pulled out the cords that attaches the battery to the motherboard and plugged in the AC Adapter and pressed the power button but the laptop did not turn on.

 

Would it turn on when you put the battery back in?

 

Yes.

 

I might be wrong here, since I really am no electrician. I only have a very basic knowledge and only did solder couple of things and repaired a limited amount of things, but it sounds to me that your notebook is using the battery circut as a bridge to power the notebook, since the direct AC circut is probably burned somewhere down the line.

When I worked on a GT 70 (sandy bridge gen. "Medion edition"), I noticed the EC was allowing pretty much unlimited electricity, it would allow pretty high amount of power to the components. It wasn't that unusual to see those GT 70s frying their own mainboards somewhere or even the graphicscard, when looking at my GT 72 and a GT73VR TItan Pro, I noticed that the EC was way more limited, which I had to modify to get a 7820HK to 5.1kghz, and I had to mod the EC of my GT 72 as well in order to get the 6700HQ to stop going on permanent power throttling.

I don't know what category your MSI goes under, I'd honestly not be suprised if the notebook overcharged your AC port and destroyed somewhere along the line a or more component(s) on the board. I'd honestly not recommend playing games on your notebook right now, since you do hammer a lot of electricity through components and might break something way more severe.

That's why I asked for pictures, so people who have a way better understanding of components like kenglish could maybe provide with some more help.

 

The laptop is not turning on when the internal battery molex connector is disconnected from the pins?
That definitely should not be happening. Every MSI laptop in existence has been able to run with the battery removed (either from disconnecting the cable or removing the physical battery on those old 1761 era models with those heavy batteries cased in ABS. It just shows "No battery is detected" in windows. Try asking @Coolane as he did own this exact model before. One thing I know is, on the GT73VR, if you unplug the AC adapter and then press the "EC Reset" pinhole button, the laptop will NOT power on until you re-insert the AC adapter. This also applies to the 16L1 / Evoc barebones unit (and probably the GT72VR also).

The problem is, your unit doesn't have an EC Reset pinhole (that disconnects the battery from the EC).

Can you please download RW Everything and take a screenshot of the EC RAM window? It's 256 bytes. Certain values change depending on 1) if the laptop is charging or not, 2) if the internal battery is disconnected, 3) if the laptop is at full charge, 4) if battery hybrid AC Power is disabled due to too low battery level.

 

I might disassemble the whole laptop as a last resort, or I'll send it a repair center.

 

Excellent.
So your battery level is "62" which is 98%, yet the charging circuit shows 0D instead of 09....
09 should mean "connected, not charging." 03 should mean "charging".
Also when it's charging, offsets 40 and 41 are NOT set to 00.

What happens if you change offset 31 to "03"? instead of 0D?

Does that do anything?
That should change the circuit to turn it on. Try various values (not 00).
Also try changing the offset "42" from 62 to 40 (this will reset the battery level to 64% for one second. That MIGHT be enough to trigger something. It might take multiple attempts though. Sometimes the first write doesn't work.

Maybe you can try changing offset 40 and 41 to "8C" and "0A". On the GT73VR. these values at 00 mean NOT charging and 8C 0A means "charging". Actually I have a screenshot of the values.
The main problem is the difference in battery voltage but that shouldn't matter.

 

Try to use these values in offsets 30-32 and 40-42.
you can also make a batch file to try to have them all change at the exact same time.

 

Store a file somewhere like in a temp folder (like c:\temp) with the name "EC_Battery.bat"
then inside the file EC_Battery.bat, to write all EC values at once, you would put something like this:

---------------------------
@echo off
cd\

cd /d c:\program files (x86)\RW-Everything\
rw.exe /Command="C:\temp\batt.rw" /min

----------------------------

That would be in your .bat file, without the dashes.
Then create another file and put it in the same place, called batt.rw

Inside batt.rw you would write this:

----------------

>WEC 0x31 0x03
>WEC 0x40 0x8c
>WEC 0x41 0x0a
>WEC 0x42 0x40

-----------------

The > is REQUIRED and capital WEC also.
do not put the dashes though.

Then save and run the bat file.
This is assuming you installed RW everything to the default folder. If it's not there, change the path.

 

I tried to run the .bat file as normal for first attempt and as admin for the second attempt but cmd just pops out in 1 second and close, I probably wrote it wrong...can you please make one and put it in an attachment? I also tried changing the value manually but the values goes back to the original. RWEverything is in default location.

 

Ok so my bad it wasn't in the Progam Files (x86)...it was in Program Files so I changed the path to that and run the .bat but it opened this: https://imgur.com/a/IKg7i

 

Good. That means it worked.
But did anything change with the battery? Did the battery charge light come on? even briefly?
(it may require you running it a few times). The important registers are 31, 40 and 41.

You can also open the "EC" tab and look at the registers.
If nothing changed, you can run the bat file again (I dont know if running it works with RW Everything loaded though).

 

No it did not change the value or the battery LED lit on.

 

Ok it was worth a try.
I know that writing some values CAN cause a temporary change.
For example:

if your battery DROPS BELOW 30% charge, hybrid power gets turned off and the AC power cap gets set to about 150W (based on a 230W PSU). This cap remains until the battery reaches 80% charge. or if you turn off the laptop after it passes 30% and turn it back on. But you can 'trick' the EC, if it is above 30% but being AC throttled, by manually setting the battery level to hex: 5C or higher (91% or higher), even though it gets 'reverted' back to the previous value, it 'reactivates' hybrid again.

Likewise, if the battery is disconnected, the charge circuit (Register 31) is set to 00 and the battery charge level (register 42) is also set to 00. Setting register 31 to 09, turns on the battery charge light even if the battery is removed (!), then turning on register 42 to 5C or higher, tricks the EC into thinking the battery is connected with a charge rate of 91%+, which prevents the "AC limited power cap".

Sorry I couldn't be of more use

 

#RIPGT802017 #1YEAROFSERVICE

 

Anyway the laptop has its own reset button. Tried pushing it but the problem still persist.

 

How long did you hold it down? Try 30 seconds for the power button, and / or the reset hole button.

 

For 1 minute

 

Sorry to hear that, and the PSU has power and the green power light is on the PSU and the laptop showing power is connected? Did you try unplugging the PSU while it's on to see if plugging it back in kicks in charging?

You might need to RMA it / return it for another.

 

The AC Adapter green LED is lit. As show in this picture: https://imgur.com/qoQOBlV it's not showing that the power is connected, it was suppose to look like this: https://compass-ssl.xboxlive.com/as...c4b.png?n=surface-book-battery-status-325.png

A quick summary of the problem:

- When I unplug the AC adapter the laptop instantly turns off
- When I plug the AC adapter without the battery the laptop won't turn on

I already tried the following solutions multiple times:

- Restored power options to default
- Reset through reset whole button (did this multiple times)
- Pulling the battery's connector and waited for an hour before putting putting the back again (did this multiple times)

I bought this laptop from @Ted@HIDevolution @Donald@HIDevolution in July 26, 2016.

The laptop comes with: Warranty and Service 2 Year MSI + HIDevolution Limited Warranty w/ 1 Year Accidental Damage "No Oops" Protection (1 Year Global Warranty), LIFETIME HIDevolution Technical Support

According to the HIDevolution order page.

 

Ouch, that's definitely a problem for MSI to fix... it happens, sometimes the charging circuit dies and those are the symptoms.

If you haven't already, register your laptop - first create an account here:
https://register.msi.com/home/login

Then file an RMA ticket, the summary you have above in your last post to me is enough.

I'd send the PSU with the laptop as it might be part of the problem.

Please come back and let us know how it works out

 

I already opened a support ticket in HIDevolution, will do your suggestion too.

 

HID will let you know how they can handle it for you, if it's new enough maybe even swap you another unit instead of making you wait for RMA repairs. @Donald@HIDevolution

 

@Donald@HIDevolution sent a message a moment ago.

 

So I tried the battery calibration tool from MSI and it showed this:



The adapter is properly connected to the wall and to the laptop.

 

That's a good image to zip up and attach to your ticket to MSI for the RMA

 

This pretty much confirms my suspicion. Since you don't have warranty it's probably better to find a repair shop rather than letting MSI handle it. MSI will most likely send you an entirely new mainboard and charge you for it, while a repairshop might solve this with a small solderjob.

Just in case if you want to save some money.

 

Upon checking my order history for the particular laptop it comes with:

Warranty and Service 2 Year MSI + HIDevolution Limited Warranty w/ 1 Year Accidental Damage "No Oops" Protection (1 Year Global Warranty), LIFETIME HIDevolution Technical Support

Purchased date: July 25, 2016.

So I guess still covered with warranty.

 

that's great, then get yourself a new board from MSI

You might want to go over to the MSI forums and write a PM to a guy named "Svet", he's pretty much a walking MSI lexicon. Maybe he got some advice on how to prevent these kinds of things. As I already mentioned, it's not unusual for some MSI models to burn the main charging port/circut, svet probably has dealt with these kinds of problems on various models, he might have an EC firmware ready for you.

 

I'm actually sending it back to HIDevolution because MSI here in the Philippines don't give a damn about their customers, last time they weren't able to replace the damage AC Adapter for no reason at all, so I have to buy it from HIDevolution for $300.

HIDevolution is going to check the laptop on their shop to asses the problem...will keep you guys updated.

 

It's looks like mosfet key, that two chip which responsible for charging and 19v line supply, I will try find foto for you today

Sent from my SM-G955F using Tapatalk

 

So I prepped the laptop today to clean the main storage of important files and logins but after a few minutes the laptop the laptop shuts down and when I turn it on again it just goes to a series of on and off then sometimes the keyboard lit but the screen does not then suddenly the fan just goes full speed.

Edit:

Okay so the keyboard is lit but the display won't turn on.

 

Disconnect all power source first, then make sure the DC jack is secured properly as well as AC adapter itself.
Press and hold the power button for 12 seconds, then power on the system again.

 

Still the same.

 

Probably problem with that controller chip. Could also be corrupted EC, but that's out of my league.

 

I pulled out the SSD and put it in my other laptop to clean out some sensitive files and when I put it back into the GT80S for some reason it boot up fine but the main issue still persist, I'm putting it now inside the box for RMA.

 

What if you perform a factory recovery on the drive?

 

In my case, I have a GT73VR-6RE, got it also from HID last march 30, 2017, then 2 weeks ago, the laptop wont charge, i was not able to notice it until my battery got drained since i thought my laptop was charging, I was browsing the internet that time so I really wasnt able to notice.

So I did my own speculation, it didn't turn on or charge, what happens is when the AC adpater is only connected to the outlet it lights up like it used to but by the time you insert it to the laptop the light goes out, laptop wont charge or turn on.

Then I sent it to MSI Philippines immediately in the afternoon, after 2 weeks, just today, they have received it, they said the motherboard was needed to be replaced, however, they wont honor the 2 year global warranty only 1 year global warranty here in the PH then according to their system my unit was purchased around Oct 2016, there goes my global warranty coverage. Does that mean the laptop I got was refurbished or something since I got it March 30,2017? was it my fault not knowing that? I got it on sale when I purchased it on HID. Please enlighten me

Ill be sending it back to HIDevolution after I get it back from the service center. This is very stressful for me since I also need to do alot of other very crucial thing. I'm so stressfully frustrated right now.

Thoughts please,

Thank You,

Pre ano balita sayo? Pa advice naman. @Midas Touch

 

It's 1-year global, and 2-year regional (which is US warranty since HID is an US reseller).

 

Please check again if its 2 year global warranty, mine is:

Warranty and Service 2 Year MSI + HIDevolution Limited Warranty w/ 1 Year Accidental Damage "No Oops" Protection (1 Year Global Warranty), LIFETIME HIDevolution Technical Support"

I purchased the notebook in July 25, 2016.

The 1 year global warranty has expired last July 25, 2017, so I didn't bother in sending it to MSI Philippines.

What I did is I sent the laptop back to HIDevolution, they said that the motherboard is dead, so they have to sent it to MSI (USA) for repairs. After a few weeks, I contacted HIDevolution and they said MSI has finally repaired the laptop and will sent it back to HIDevolution in a few days.

Then this happened: http://forum.notebookreview.com/threads/msi-sent-my-laptop-to-the-wrong-address.810322/

Don't be scared as this is a big foul up of MSI and not HIDevolution, and the issue is resolved.

Your only option is to send it back to HIDevolution, make sure to open a ticket and explain to them the issue(s) with your laptop.

 

Bro I saw that thread nga, grabe, I can't imagine what you've been through. wait let me gather my thoughts.