MSI GT72VR 6RE DOMINATOR PRO Black Screen Issue

Hello, so i purchased my laptop 2 months ago, and since then when i play a game, he flashes black screen, and then gets back to the gameplay, to do it again and again, and it will never stop. I already installed Windows again, have all my drivers up to date, and nothing seems to work. If you can help me it would be really appreciated. The error it gives when the game crashes is Application has been blocked from accessing Graphics hardware.



Best Regards.

 

Have you tried to upgrade the vBIOS, and BIOS version?

 

Yup, I updated my BIOS but my vBIOS i didn't because it was already updated when i got this PC.

 

Go-to the NVIDIA control panel - Manage 3D Settings - Global tab - Power Management - Change to Adaptive or Maximum Power.
Just keep it off.of Optimal.

Check.if that helps.

 

I already have Prefer maximum performance, it still does that.

 

That is indeed weird.
Next option would be to disable Optimus / MSHYBRID if your laptop has that.

Btw. Which games is this happening with? Or is it all of them.

Also just to be on the safe side, do a clean driver install after using DDU.

 

All games, i already did a clean driver install using DDU tol. Where can i disable Optimus?

 

Usually it's labelled as MSHYBRID in the BIOS. But before disabling please.make sure that the system can boot off of the dGPU.

Also I'm sure you have already done this, but just to double check you update both Intel and Nvidia drivers right ?

 

I couldn't update the Intel drivers, it says my system doesn't meet the minimum requirements. But i think my PC doesn't have Optimus.

 

Hmm I'm all out of ideas lol.
You have already tried almost everything. If this started happening almost recently, then the only thing left to try would be to give older drivers a shot. If that also.doesnt help, it might either be the GPU over heating or about to die.

Has this been happening since the beginning?

 

Does it flash once and then allows you to play games normally after?

 

Yes since the beginning, it is strange because the computer is new.

 

Yes, but it will continuosly flash and then the game crashes. So i have to close the process in task manager, and the error it gives is the one that i wrote in the 1st post.

 

Don't worry about Optimus, GT72VR doesn't have it. You can only use dGPU.

 

Thank for the confirmation, couldn't find that answer anywhere.

If that is the case then it might be an issue with the GPU.
Maybe give older drivers a shot once. And disable Gsync if it's not already disabled.

 

Tried with gsync enabled and disabled, same thing. Now it doesn't give me the error but it still blinks the screen until the game crashes. It is really strange because now it is only sometimes.

 

I was monitoring my GPU in MSI Afterburner and the memory clock would reach the likes off 1810 Mhz when my graphic card only goes up to 1443 Mhz, is this causing the issue?

 

Which GPU is it? You can try locking it down to test.

 

It is a gtx1070 but locking it won't governo if a downgrade in performance?

 

The only other option would be to get it replaced then. Because you have pretty much tried everything that comes to mind.
This might actually be an issue with the Micron VRAM. Which can only be fixed with a firmware update. I would get in touch with MSI if possible.

 

They said for me to send an RMA, how an i get termos to give me a firmware update?

 

Bios and firnware are here
https://us.msi.com/Laptop/support/GT72VR-Dominator-Pro-6th-Gen-GTX-1070.html#down-bios

Try disabling gsync i have seen gsync have issues in some games. Such as divinity original sin.
In that game if i have gsync and vsync on and then disable vsync the game the frame rate jumps around it gets choppy and crashes in about 5 mins.
If both are on or gsync is off all is good.

By termos did you mean terminal?
Hit the windows start icon and type cmd.

Sent from my SM-G930V using Tapatalk

 

I tried g-sync off and it still crashed. I have the o latest BIOS and VBIOS but the VBIOS was already installed from fabric, should I installs it myself because it can have corrupted files?

 

Guys I monitored my GPU in MSI AfterBurner and during the crash both power limit and voltage limit reach the maximum value which is 1, so I think that is why the games are crashing. What can I do to solve this?

 

I have the same exact problem. Except my screen only goes black once and then if I try to unminimize the tab it just crashes my whole comp with a Blue Screen of Death. I've noticed that the problem happens when my laptop's 120hz screen goes over 60 fps.

 

I have also been having this issue. I have only had the laptop for a few weeks and it is already a major issue. Msi are useless in helping with this and i just get sent through to an indian call centre that basically read off scripts and literally say update the bios or firmware. Done both of these with little to no results. Tried turning g sync off. Tried contacting windows and getting my system looked at. Tried testing different games also to see if this made any difference. I noticed that when playing super hexagon and stanleys parable there were no issues whatsoever. However, when i played just cause 3 the game crashes almost immediately. I also tried testing programs to see if this was a conflict with steam somehow but it seemed the only program that crashes is unreal engine 4. In other words, a confirmed conclusion is that the issue is the graphics or should i say the issue occurs when something that is graphically demanding is opened. Msi seriously need to fix this issue fast. I feel like ive wasted nearly 2 grand and im a student so thats quite a lot for me...

UPDATE:

Despite the fact that i have deadlines at work and need this notebook, upon calling msi customer service again they have simply told me i will need to get it repaired which will take 15 working days...this is ridiculous...

 

Have you considered backing up your files and doing a clean install of your OS and starting over fresh?

To resolve this issue the next step would be backing up any files you have and doing a clean install. You'll need a USB with at 4GB of space if you don't have the any Windows recovery media.

If you don't have recovery media, visit the link below, download the tool, run this, select the option to create media for another PC, Select the USB and the media tool will create the recovery ISO.

For Windows 8.1 visit- https://www.microsoft.com/en-us/software-download/windows8

For Windows 10 visit- https://www.microsoft.com/en-us/software-download/windows10/


Make sure all your files are backed up before proceeding to the next step.

1. Put the USB into your system and restart your computer.

2. Press the F11 key to enter the boot menu as soon as the computer begins to boot, select the USB and press ENTER to load the Windows setup.

3. Click install now and click through the various options.

4. Once you get to the option to "upgrade" or "Custom", click on Custom.

5. Remove all recovery files, partitions, and wipe your primary HDD.

6. Your drive should say "unallocated", select the unallocated drive and click next to reinstall Windows.