MSI GT60 2PE Random Restart Issue

Hi guys
i have MSI GT60 2PE which i love it..Its been a year since i have it and since last 2 weeks i have this problem..Out of sudden it restarts itself..Its like shut down completely for 2 sec then starts again..So far i tried these
Used without plugged in still does it
Format and reinstall everything no result
i am pretty sure its not a heating problem..cuz even when i am just browsing on internet it also happened (which around 50 C ) ..but i realized the heat sensor is not working like it used to be when i bought this..it was pretty stable at first 8 months like changes only 1 or 2 degrees at once..but now it goes like 5-8 degress

anyway so i am desperate..i love my laptop but i dont know what to do with it..i am not sure but i suspect this could be a hardware problem
i am open for any solution or advice
thanks in advance

 

Have you checked Event Viewer to find out what caused the restart?
If you don't find anything suspicious then run memtest instead, see if there's any memory errors.
http://www.memtest.org/

 

Thanks for the reply at first
i did as you suggested and event viewer spotted many errors and warnings..i am not very familliar what are those but here is the list of errors and warnings

Critical :
Kernel-Power eventID 41 task category (63)

Errors :
DistributedCOM eventID 10005 task category none
Service Control Manager eventID 7001 task category none

as i realized these 2 error happened almost hundred times each
and there are also few more warning but happened 1 time only

EventLog eventID 6008 task category none
volmgr eventID 46 task category none


Warnings :
Kernel-PnP eventID 219 task category (212)
Wininit eventID 11 task category none
DNS Client Events eventID 1014 task category none

thats all in the list

 

Thanks for posting the event id.
Can you provide your BIOS & EC firmware versions?
To find out, press DEL to enter BIOS upon booting up, then go to System Information under the main page.
Thank you.

 

here you go ^_^ (thanks for your help )

 

Thanks for the picture, the latest BIOS is E16F4IMS.50Y, and the latest EC is 16F4EMS1.517.
Updating to the newest version may help with the Event ID error because they are outdated.

 

humm ok i will update them but do you think these errors are the certain reasons of these random restarts ? or could it be anything else ? Also i havent update my windows to the windows 10..do you recommend update that first..cuz as i know bios and firmware updates depend on the windows you use right ?
what do you suggest ?

 

Try memtest.org first, and make sure no memory errors from the test.
Update BIOS/EC firmware.
Don't do anything to the OS yet.

 

i ran the memtest and it found no error here are the pictures below :
it took 13hours is it normal :O
btw meanwhile my pc run the test i used my sister laptop and made me wonder if she has the same errors in event viewer and i saw she has...actually has more error than i have..but her laptop works fine..so i am not sure what really causes my laptops random reboots


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i made the updates as you suggested..here the pictures of my system before and after..i hope i did everything right

 

Btw i still have the problem..i was using my laptop just now and it happened again
its getting really frustrating..i will give you few more information about these restars
first it started to happen pretty often..
it happens when pc is just starting or on recovery screen
it happens few times in a row like 3-4 times before i get a chance to do anything on starting screen
lately when it happens on starting screen its like all black..i dont see the starting screen so i close it by pushing power button and start again
i am not sure but i try to used it in safe mode..never happened there so far..yet i didnt use it for too long maybe 3 hours or sometrhing like that
its all

i think problem might be power suply

 

Did you alter any OS settings? How about driver updates?

 

Just to make sure, you are connected to both AC adapter and your battery inside the machine right?

 

yeah exactly

 

nope i havent alter any OS settings..and yes all updates are done ^_^

 

my laptop is stable since yesterday..even with the charger..confusing...

 

i installed Intel(R) Driver Update Utility 2.0 yesterday and i think it updated my second graphic card..and i had no problem since then...now its all mixed up cuz i thought problem was charger and just to be sure one last time i tried my charger this morning but no reboot..my pc is completely back to normal ..i am happy but i dont know what was the problem so ^^ kind a confused here..anyway i will update you if anything happens again
thank you for all your help Kevin..i mean really man thanks for all your support..you helped me and thought me a lot of things in this process

 

bad news my pc reboot again...damn it

 

Ok, since HW has no issues, let's just back up the data, then perform factory recovery on the OS. Hopefully the PC becomes stable afterwards.
Don't do any updates yet.

 

alright i will do factory recovery..yet i am not sure if my charger or battery messing with me ^^'
anyway i will update you afterwards

 

I did factory recovery..and when i was installing my driver i had one reboot..looks like it didnt work
i just dont understand what could be possibly causing this....

 

i installed all my drivers ..and yeah still rebooting..maybe something wrong with the connection inside my laptop..maybe i should take of some hardware parts an put back or i dont know..what do you suggest at this point

 

Something went wrong, do you still have the factory recovery discs?

 

hmmmm i dont have any factory recovery discs..i made a bootable usb driver (windows 8.1) and reset my pc with option of remove everything..it was suggestedas do it if you will recycle ur pc..if you ask for that i still have the usb

 

If you don't have the original recovery media on DVD and USB flash drive, then can you call MSI tech support to place an order for it?

 

ı gave my pc to service..explained them what happened..now i am hoping they could solve the problem..and if they can..i will write here what was the problem in order to help anybody have the same issue..if they cant i am doomed

 

Alright, hopefully it returns to you in perfect working condition.

 

Wow... exact same issue started happening to my laptop(MSI GT60 2PC) .. i have even tried re-pasting thinking it could be due to heat .. unfortunately it did not solve the issue, did you find the root cause please let me know.

 

Did you change anything such as AC adapter?

 

Nothing really changed .. i was watching a youtube video and suddenly it restarted .. i checked the event viewer it showed some kernal power issue .. so i unplugged it, re-pasted .. nope it still happens.. damn... it started happening frequently .. system will boot before everything loads it will restart.. so i switched it off for some time...later when i turned on issue started happening again in couple of minutes...

Code:

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          7/10/2015 10:33:47 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      Dj
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2015-07-10T17:03:47.445100000Z" />
    <EventRecordID>63336</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Dj</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
  </EventData>
</Event>

 

Hey Kevin
you know i gave my laptop to service and after 2 weeks they said your motherboards cable or something defected..and then they said we replaced with new pieces but they say because ur motherboard defected while we using ur pc to trying to understand the problem ur processor also burned so its not working anymore..

so i talked with few more people..you know talk with others to get info and they are saying that..its not easy that processor just burn like that..cuz new generation protect itself..can you help me..is such thing possible i mean my processor just burn like this..if i just go buy a new processor which costs a lot i cant even be sure that it will not happen again
what do you think i should do
i am really desperate i paid 2k for this laptop ..i just cant give up on it...