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    MSI GS65 random BSOD

    Discussion in 'MSI' started by Rachit rai, Nov 16, 2018.

  1. Rachit rai

    Rachit rai Notebook Enthusiast

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    I am getting random CTDs and BSOD while playing games even if its for short period of time( about 10 mins) , getting PAGE_FAULT_IN_NONPAGED_AREA and MEMORY_MANAGEMENT errors.

    i recently did a full reinstall of windows 10, got all the divers from the msi support page.

    i had forgotten to update the firmware after the reinstall of OS, i experienced BSOD with different error (cant remember was SYSTEM_..) after i updated the firmware i have not seen (SYSTEM_... error code).
    and the drivers from the msi support page is different (the ones from nvidia only have one .exe file, the ones from msi page has many folders) and i cant open the nvidia control panel, i have currently installed the drivers form msi support page.

    i have disabled C states in the bios as someone with similar problem had solved it bu diabling the C states.
    i havent updated the bios, the current version is 2.20.1271.
    windows version 1803 (OS Build 17134.112).
    all the other drivers are from the msi support page.

    and if i dont want to use raid SATA mode should be AHCI or IRST (its currently in IRST mode)?
     
    Last edited: Nov 16, 2018
  2. Falkentyne

    Falkentyne Notebook Prophet

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    Most likely bad memory. You need to do a RMA.
    Before doing the RMA, download memtest86.

    https://www.memtest86.com/

    Install it on a flash usb disk and set the drive to the first boot device and let it do a full pass (may take an hour) and look for any errors.
    If there are any errors then you know what the problem is.
     
  3. Rachit rai

    Rachit rai Notebook Enthusiast

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    i did run the windows memory diagnostic it didnt show any error.
     
  4. Falkentyne

    Falkentyne Notebook Prophet

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    Never trust anything from windows. use memtest86.
     
    Kevin@GenTechPC and Papusan like this.
  5. Rachit rai

    Rachit rai Notebook Enthusiast

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    i ran windows update and it updated the OS and intel graphics drivers.
    after an hour of gaming with minor stuttering , i got IRQL_NOT_LESS_OR_EQUAL error
     
  6. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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  7. Rachit rai

    Rachit rai Notebook Enthusiast

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    yep.
    no errors.
    and this was the error code that i had forgotten
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (igdkmd64.sys)
     
  8. Rachit rai

    Rachit rai Notebook Enthusiast

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    Crash Dump Analysis provided by OSR Open Systems Resources, Inc. ( http://www.osr.com)
    Online Crash Dump Analysis Service
    See http://www.osronline.com for more information
    Windows 8 Kernel Version 17134 MP (12 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 17134.1.amd64fre.rs4_release.180410-1804
    Machine Name:
    Kernel base = 0xfffff800`eceaa000 PsLoadedModuleList = 0xfffff800`ed258150
    Debug session time: Sat Nov 17 11:10:55.000 2018 (UTC - 5:00)
    System Uptime: 0 days 19:51:50.158
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: ffffcafc1eb7c460, memory referenced
    Arg2: 00000000000000ff, IRQL
    Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800ecf8af98, address which referenced memory

    Debugging Details:
    ------------------

    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

    READ_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPagedPoolEnd
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
    ffffcafc1eb7c460

    CURRENT_IRQL: 0

    FAULTING_IP:
    nt!PoIdle+b8
    fffff800`ecf8af98 4d014128 add qword ptr [r9+28h],r8

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: AV

    PROCESS_NAME: System

    TRAP_FRAME: ffff97889da7f870 -- (.trap 0xffff97889da7f870)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=00000000c2430000 rbx=0000000000000000 rcx=0000000000000000
    rdx=fffff800ed251620 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800ecf8af98 rsp=ffff97889da7fa00 rbp=ffff97889da7fb00
    r8=0000000000000861 r9=ffffcafc1eb7c438 r10=ffffc80548ffc010
    r11=ffff97889da7fb58 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up di ng nz na pe nc
    nt!PoIdle+0xb8:
    fffff800`ecf8af98 4d014128 add qword ptr [r9+28h],r8 ds:ffffcafc`1eb7c460=????????????????
    Resetting default scope

    LAST_CONTROL_TRANSFER: from fffff800ed064269 to fffff800ed053690

    STACK_TEXT:
    ffff9788`9da7f728 fffff800`ed064269 : 00000000`0000000a ffffcafc`1eb7c460 00000000`000000ff 00000000`00000000 : nt!KeBugCheckEx
    ffff9788`9da7f730 fffff800`ed060ee5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    ffff9788`9da7f870 fffff800`ecf8af98 : 00000000`00000000 00000000`00000000 00000000`421ca737 00000000`00000000 : nt!KiPageFault+0x425
    ffff9788`9da7fa00 fffff800`ed056d9c : ffffffff`00000000 ffff8781`6c5d6180 ffff8781`6c5e6300 ffffc805`a1ffa080 : nt!PoIdle+0xb8
    ffff9788`9da7fb60 00000000`00000000 : ffff9788`9da80000 ffff9788`9da79000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!PoIdle+b8
    fffff800`ecf8af98 4d014128 add qword ptr [r9+28h],r8

    SYMBOL_STACK_INDEX: 3

    SYMBOL_NAME: nt!PoIdle+b8

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 5bdaa393

    FAILURE_BUCKET_ID: X64_AV_nt!PoIdle+b8

    BUCKET_ID: X64_AV_nt!PoIdle+b8

    Followup: MachineOwner
     
  9. Rachit rai

    Rachit rai Notebook Enthusiast

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    Loaded Module List
    start end module name
    ffff8454`78800000 ffff8454`78b8f000 win32kfull win32kfull.sys
    ffff8454`78b90000 ffff8454`78dc1000 win32kbase win32kbase.sys
    ffff8454`78e50000 ffff8454`78e8f000 cdd cdd.dll
    ffff8454`791d0000 ffff8454`7924c000 win32k win32k.sys
    fffff800`b3e00000 fffff800`b3e69000 FLTMGR FLTMGR.SYS
    fffff800`b3e70000 fffff800`b3f72000 clipsp clipsp.sys
    fffff800`b3f80000 fffff800`b3f8e000 cmimcext cmimcext.sys
    fffff800`b3f90000 fffff800`b3f9c000 ntosext ntosext.sys
    fffff800`b3fa0000 fffff800`b4055000 CI CI.dll
    fffff800`b4060000 fffff800`b4112000 cng cng.sys
    fffff800`b4120000 fffff800`b4204000 Wdf01000 Wdf01000.sys
    fffff800`b4210000 fffff800`b4223000 WDFLDR WDFLDR.SYS
    fffff800`b4230000 fffff800`b423e000 WppRecorder WppRecorder.sys
    fffff800`b4240000 fffff800`b424f000 SleepStudyHelper SleepStudyHelper.sys
    fffff800`b4250000 fffff800`b4273000 acpiex acpiex.sys
    fffff800`b4280000 fffff800`b4295000 SgrmAgent SgrmAgent.sys
    fffff800`b42a0000 fffff800`b4345000 ACPI ACPI.sys
    fffff800`b4350000 fffff800`b435c000 WMILIB WMILIB.SYS
    fffff800`b4360000 fffff800`b436b000 msisadrv msisadrv.sys
    fffff800`b4370000 fffff800`b43d0000 pci pci.sys
    fffff800`b43d0000 fffff800`b440d000 tpm tpm.sys
    fffff800`b4420000 fffff800`b444f000 intelpep intelpep.sys
    fffff800`b4450000 fffff800`b4466000 WindowsTrustedRT WindowsTrustedRT.sys
    fffff800`b4470000 fffff800`b447b000 WindowsTrustedRTProxy WindowsTrustedRTProxy.sys
    fffff800`b4480000 fffff800`b4494000 pcw pcw.sys
    fffff800`b44a0000 fffff800`b44b2000 vdrvroot vdrvroot.sys
    fffff800`b44c0000 fffff800`b44e8000 pdc pdc.sys
    fffff800`b44f0000 fffff800`b4509000 CEA CEA.sys
    fffff800`b4510000 fffff800`b453d000 partmgr partmgr.sys
    fffff800`b4540000 fffff800`b45d9000 spaceport spaceport.sys
    fffff800`b45e0000 fffff800`b45f9000 volmgr volmgr.sys
    fffff800`b4600000 fffff800`b4624000 vmbus vmbus.sys
    fffff800`b4630000 fffff800`b4771000 NDIS NDIS.SYS
    fffff800`b4780000 fffff800`b4809000 NETIO NETIO.SYS
    fffff800`b4810000 fffff800`b4836000 hvsocket hvsocket.sys
    fffff800`b4840000 fffff800`b4859000 vmbkmcl vmbkmcl.sys
    fffff800`b4860000 fffff800`b4870000 winhv winhv.sys
    fffff800`b4870000 fffff800`b48ce000 volmgrx volmgrx.sys
    fffff800`b48d0000 fffff800`b48ee000 mountmgr mountmgr.sys
    fffff800`b48f0000 fffff800`b4a05000 iaStorAVC iaStorAVC.sys
    fffff800`b4a10000 fffff800`b4a9e000 storport storport.sys
    fffff800`b4aa0000 fffff800`b4abc000 EhStorClass EhStorClass.sys
    fffff800`b4ac0000 fffff800`b4ada000 fileinfo fileinfo.sys
    fffff800`b4ae0000 fffff800`b4b1b000 Wof Wof.sys
    fffff800`b4b80000 fffff800`b4b92000 nsiproxy nsiproxy.sys
    fffff800`b4ba0000 fffff800`b4baa000 gpuenergydrv gpuenergydrv.sys
    fffff800`b4bb0000 fffff800`b4bd9000 dfsc dfsc.sys
    fffff800`b4be0000 fffff800`b4bf5000 umbus umbus.sys
    fffff800`b4c00000 fffff800`b4c60000 fastfat fastfat.SYS
    fffff800`b4c60000 fffff800`b4c74000 bam bam.sys
    fffff800`b4c80000 fffff800`b4cc5000 ahcache ahcache.sys
    fffff800`b4cd0000 fffff800`b4e45000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll
    fffff800`b4e50000 fffff800`b4eb0000 msrpc msrpc.sys
    fffff800`b4eb0000 fffff800`b4eda000 ksecdd ksecdd.sys
    fffff800`b4ee0000 fffff800`b4ef1000 werkernel werkernel.sys
    fffff800`b4f00000 fffff800`b4f64000 CLFS CLFS.SYS
    fffff800`b4f70000 fffff800`b4f94000 tm tm.sys
    fffff800`b4fa0000 fffff800`b4fb7000 PSHED PSHED.dll
    fffff800`b4fc0000 fffff800`b4fcb000 BOOTVID BOOTVID.dll
    fffff800`b4fd0000 fffff800`b4fe1000 CompositeBus CompositeBus.sys
    fffff800`b4ff0000 fffff800`b4ffd000 kdnic kdnic.sys
    fffff800`b5000000 fffff800`b52a5000 tcpip tcpip.sys
    fffff800`b52b0000 fffff800`b5326000 fwpkclnt fwpkclnt.sys
    fffff800`b5330000 fffff800`b535d000 wfplwfs wfplwfs.sys
    fffff800`b5360000 fffff800`b541c000 fvevol fvevol.sys
    fffff800`b5420000 fffff800`b542b000 volume volume.sys
    fffff800`b5430000 fffff800`b5497000 volsnap volsnap.sys
    fffff800`b54a0000 fffff800`b54b1000 storufs storufs.sys
    fffff800`b54c0000 fffff800`b54e3000 scmbus scmbus.sys
    fffff800`b54f0000 fffff800`b553c000 rdyboost rdyboost.sys
    fffff800`b5540000 fffff800`b5564000 mup mup.sys
    fffff800`b5570000 fffff800`b5581000 iorate iorate.sys
    fffff800`b5590000 fffff800`b559f000 mssmbios mssmbios.sys
    fffff800`b55a0000 fffff800`b55bc000 disk disk.sys
    fffff800`b55c0000 fffff800`b562b000 CLASSPNP CLASSPNP.SYS
    fffff800`b5650000 fffff800`b566b000 crashdmp crashdmp.sys
    fffff800`b5910000 fffff800`b593e000 cdrom cdrom.sys
    fffff800`b5940000 fffff800`b5954000 filecrypt filecrypt.sys
    fffff800`b5960000 fffff800`b596d000 tbs tbs.sys
    fffff800`b5970000 fffff800`b597a000 Null Null.SYS
    fffff800`b5980000 fffff800`b598a000 Beep Beep.SYS
    fffff800`b5990000 fffff800`b5c45000 dxgkrnl dxgkrnl.sys
    fffff800`b5c50000 fffff800`b5c64000 watchdog watchdog.sys
    fffff800`b5c70000 fffff800`b5c8a000 vmbkmclr vmbkmclr.sys
    fffff800`b5c90000 fffff800`b5ca6000 BasicDisplay BasicDisplay.sys
    fffff800`b5cb0000 fffff800`b5cc0000 BasicRender BasicRender.sys
    fffff800`b5cc0000 fffff800`b5cdb000 Npfs Npfs.SYS
    fffff800`b5ce0000 fffff800`b5cf0000 Msfs Msfs.SYS
    fffff800`b5cf0000 fffff800`b5d13000 tdx tdx.sys
    fffff800`b5d20000 fffff800`b5d30000 TDI TDI.SYS
    fffff800`b5d30000 fffff800`b5d84000 netbt netbt.sys
    fffff800`b5d90000 fffff800`b5da3000 afunix afunix.sys
    fffff800`b5db0000 fffff800`b5dba000 HWiNFO64A HWiNFO64A.SYS
    fffff800`b5dc0000 fffff800`b601b000 Ntfs Ntfs.sys
    fffff800`b6020000 fffff800`b602d000 Fs_Rec Fs_Rec.sys
    fffff800`b6030000 fffff800`b6060000 ksecpkg ksecpkg.sys
    fffff800`b6060000 fffff800`b60fe000 afd afd.sys
    fffff800`b6100000 fffff800`b611a000 vwififlt vwififlt.sys
    fffff800`b6120000 fffff800`b6149000 pacer pacer.sys
    fffff800`b6150000 fffff800`b6162000 netbios netbios.sys
    fffff800`b6170000 fffff800`b61e6000 rdbss rdbss.sys
    fffff800`b61f0000 fffff800`b61fd000 npsvctrig npsvctrig.sys
    fffff800`b6400000 fffff800`b6502000 HTTP HTTP.sys
    fffff800`b6510000 fffff800`b6529000 mpsdrv mpsdrv.sys
    fffff800`b6530000 fffff800`b65b2000 mrxsmb mrxsmb.sys
    fffff800`b65c0000 fffff800`b65fd000 mrxsmb20 mrxsmb20.sys
    fffff800`b6ca0000 fffff800`b6cb5000 CAD CAD.sys
    fffff800`b6cc0000 fffff800`b6d47000 nwifi nwifi.sys
    fffff800`b8000000 fffff800`b80c6000 dxgmms2 dxgmms2.sys
    fffff800`b80d0000 fffff800`b80e1000 monitor monitor.sys
    fffff800`b80f0000 fffff800`b8138000 WUDFRd WUDFRd.sys
    fffff800`b8140000 fffff800`b8167000 luafv luafv.sys
    fffff800`b8170000 fffff800`b8198000 wcifs wcifs.sys
    fffff800`b81a0000 fffff800`b820e000 cldflt cldflt.sys
    fffff800`b8210000 fffff800`b8229000 storqosflt storqosflt.sys
    fffff800`b8360000 fffff800`b8475000 dump_iaStorAVC dump_iaStorAVC.sys
    fffff800`b8480000 fffff800`b849b000 Microsoft_Bluetooth_Legacy_LEEnumerator Microsoft.Bluetooth.Legacy.LEEnumerator.sys
    fffff800`b84a0000 fffff800`b84d6000 rfcomm rfcomm.sys
    fffff800`b84e0000 fffff800`b8501000 BthEnum BthEnum.sys
    fffff800`b8510000 fffff800`b8536000 bthpan bthpan.sys
    fffff800`b8540000 fffff800`b8556000 lltdio lltdio.sys
    fffff800`b8560000 fffff800`b857a000 mslldp mslldp.sys
    fffff800`b8580000 fffff800`b859a000 rspndr rspndr.sys
    fffff800`b85a0000 fffff800`b965a000 nvlddmkm nvlddmkm.sys
    fffff800`b9660000 fffff800`b9772000 bthport bthport.sys
    fffff800`b9780000 fffff800`b979b000 wanarp wanarp.sys
    fffff800`b97a0000 fffff800`b97b6000 ndisuio ndisuio.sys
    fffff800`b97c0000 fffff800`b97e1000 bowser bowser.sys
    fffff800`b9800000 fffff800`b986f000 USBXHCI USBXHCI.SYS
    fffff800`b9870000 fffff800`b98ac000 ucx01000 ucx01000.sys
    fffff800`b98b0000 fffff800`b98cd000 dump_dumpfve dump_dumpfve.sys
    fffff800`b98e0000 fffff800`b9f25000 RTKVHD64 RTKVHD64.sys
    fffff800`b9f30000 fffff800`babc2000 igdkmd64 igdkmd64.sys
    fffff800`bc200000 fffff800`bc2c7000 wdiwifi wdiwifi.sys
    fffff800`bc2d0000 fffff800`bc2de000 vwifibus vwifibus.sys
    fffff800`bc2e0000 fffff800`bc31b000 TeeDriverW8x64 TeeDriverW8x64.sys
    fffff800`bc320000 fffff800`bc349000 e2xw10x64 e2xw10x64.sys
    fffff800`bc350000 fffff800`bc36f000 i8042prt i8042prt.sys
    fffff800`bc370000 fffff800`bc42f000 SynTP SynTP.sys
    fffff800`bc430000 fffff800`bc43e000 USBD USBD.SYS
    fffff800`bc440000 fffff800`bc453000 HIDPARSE HIDPARSE.SYS
    fffff800`bc460000 fffff800`bc473000 kbdclass kbdclass.sys
    fffff800`bc480000 fffff800`bc491000 mouclass mouclass.sys
    fffff800`bc4a0000 fffff800`bc4cf000 usbccgp usbccgp.sys
    fffff800`bc4d0000 fffff800`bc4df000 dump_diskdump dump_diskdump.sys
    fffff800`bc4e0000 fffff800`bc4eb000 mshidumdf mshidumdf.sys
    fffff800`bc4f0000 fffff800`bc4ff000 CmBatt CmBatt.sys
    fffff800`bc500000 fffff800`bc510000 BATTC BATTC.SYS
    fffff800`bc510000 fffff800`bc51a000 necbatt necbatt.sys
    fffff800`bc520000 fffff800`bc52c000 wmiacpi wmiacpi.sys
    fffff800`bc530000 fffff800`bc54d000 HDAudBus HDAudBus.sys
    fffff800`bc550000 fffff800`bc5b4000 portcls portcls.sys
    fffff800`bc5c0000 fffff800`bc5e1000 drmk drmk.sys
    fffff800`bc5f0000 fffff800`bc65b000 ks ks.sys
    fffff800`bc660000 fffff800`bc66f000 Smb_driver_Intel Smb_driver_Intel.sys
    fffff800`bc670000 fffff800`bc6ad000 intelppm intelppm.sys
    fffff800`bc6b0000 fffff800`bc6bb000 acpipagr acpipagr.sys
    fffff800`bc6c0000 fffff800`bc6cd000 UEFI UEFI.sys
    fffff800`bc6d0000 fffff800`bc6dd000 NdisVirtualBus NdisVirtualBus.sys
    fffff800`bc6e0000 fffff800`bc6ec000 swenum swenum.sys
    fffff800`bc6f0000 fffff800`bc6fe000 rdpbus rdpbus.sys
    fffff800`bc700000 fffff800`bc78e000 UsbHub3 UsbHub3.sys
    fffff800`bc790000 fffff800`bc79b000 mshidkmdf mshidkmdf.sys
    fffff800`bc7a0000 fffff800`bc7d3000 HIDCLASS HIDCLASS.SYS
    fffff800`bc7e0000 fffff800`bc7ef000 mouhid mouhid.sys
    fffff800`bc7f0000 fffff800`bc7fc000 MTConfig MTConfig.sys
    fffff800`bc800000 fffff800`bc80f000 ksthunk ksthunk.sys
    fffff800`bc810000 fffff800`bc833000 ibtusb ibtusb.sys
    fffff800`bc840000 fffff800`bc85c000 BTHUSB BTHUSB.sys
    fffff800`bc860000 fffff800`bc872000 hidusb hidusb.sys
    fffff800`bc880000 fffff800`bc890000 kbdhid kbdhid.sys
    fffff800`bc890000 fffff800`bd144000 Netwtw08 Netwtw08.sys
    fffff800`bd150000 fffff800`bd1ea000 IntcDAud IntcDAud.sys
    fffff800`ece1e000 fffff800`eceaa000 hal hal.dll
    fffff800`eceaa000 fffff800`ed7fd000 nt ntkrnlmp.exe
    fffff800`ed800000 fffff800`ed80b000 kd kd.dll
    fffff801`15a00000 fffff801`15a1b000 rassstp rassstp.sys
    fffff801`15a20000 fffff801`15adc000 srv2 srv2.sys
    fffff801`15ae0000 fffff801`15af6000 NDProxy NDProxy.sys
    fffff801`15b00000 fffff801`15b27000 AgileVpn AgileVpn.sys
    fffff801`15b30000 fffff801`15b50000 rasl2tp rasl2tp.sys
    fffff801`15b50000 fffff801`15b6f000 raspptp raspptp.sys
    fffff801`15b70000 fffff801`15b8b000 raspppoe raspppoe.sys
    fffff801`15b90000 fffff801`15b9f000 ndistapi ndistapi.sys
    fffff801`15ba0000 fffff801`15bd7000 ndiswan ndiswan.sys
    fffff801`15be0000 fffff801`15bf2000 vwifimp vwifimp.sys
    fffff801`15c00000 fffff801`15c53000 WdFilter WdFilter.sys
    fffff801`15c60000 fffff801`15c72000 WdNisDrv WdNisDrv.sys
    fffff801`15c90000 fffff801`15c9d000 rdpvideominiport rdpvideominiport.sys
    fffff801`16580000 fffff801`1be35000 KfeCo10X64 KfeCo10X64.sys
    fffff801`1be40000 fffff801`1be88000 srvnet srvnet.sys
    fffff801`1be90000 fffff801`1bea3000 mmcss mmcss.sys
    fffff801`1beb0000 fffff801`1befe000 mrxsmb10 mrxsmb10.sys
    fffff801`1bf00000 fffff801`1bf13000 tcpipreg tcpipreg.sys
    fffff801`1bf20000 fffff801`1bfe0000 peauth peauth.sys
    fffff801`1bfe0000 fffff801`1bff2000 condrv condrv.sys

    Unloaded modules:
    fffff801`15df0000 fffff801`15dff000 hiber_storpo
    fffff801`15e00000 fffff801`15f15000 hiber_iaStor
    fffff801`15f20000 fffff801`15f3d000 hiber_dumpfv
    fffff801`15ca0000 fffff801`15caf000 hiber_storpo
    fffff801`15cb0000 fffff801`15dc5000 hiber_iaStor
    fffff801`15dd0000 fffff801`15ded000 hiber_dumpfv
    fffff801`15c80000 fffff801`15c90000 MSKSSRV.sys
    fffff800`b4b20000 fffff800`b4b77000 WdFilter.sys
    fffff800`b5680000 fffff800`b568f000 dump_storpor
    fffff800`b57b0000 fffff800`b58c5000 dump_iaStorA
    fffff800`b58f0000 fffff800`b590d000 dump_dumpfve
    fffff800`bc4a0000 fffff800`bc4e8000 WUDFRd.sys
    fffff800`b98b0000 fffff800`b98d5000 WudfPf.sys
    fffff800`b4be0000 fffff800`b4bfb000 dam.sys
    fffff800`b4410000 fffff800`b441f000 WdBoot.sys
    fffff800`b5590000 fffff800`b559f000 hwpolicy.sys
     
  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    It was triggered by Intel graphics. You said you did a clean install of OS, right?
    How about BIOS & EC? Is the BIOS running stock options without any tweaks?
     
  11. Rachit rai

    Rachit rai Notebook Enthusiast

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    i have updated the EC , i havent update the BIOS i think its the later version.
    in the bios i have only disabled the C states.
    current BIOS ver. :2.20.1271
     
  12. Rachit rai

    Rachit rai Notebook Enthusiast

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    now i am getting heavy stuttering 10 fps for 2 sec then its goes back to 120 fps. the led is orange (its using nvidia driver)
     
  13. Rachit rai

    Rachit rai Notebook Enthusiast

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    i have updated the BIOS now will report if any error occur
     
  14. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Great. :)
     
  15. Rachit rai

    Rachit rai Notebook Enthusiast

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    After two hours of gaming no crash or stutter.
    here are the list of things i did in chronological order.
    1) installed the graphics driver from MSI support page both for Intel and nVidia.
    2)updated the device frimware (EC).
    3)updated Windows.
    4)updated the Bios.
    All other drivers were from the Msi support page was installed.
     
    Kevin@GenTechPC and hackness like this.
  16. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Good to know, enjoy.
     
  17. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    Thank you for sharing the steps you discovered, it's great information to note.