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    MSI GS60 6QE Micro freezes

    Discussion in 'MSI' started by Léo Martin, Apr 24, 2016.

  1. Léo Martin

    Léo Martin Notebook Enthusiast

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    Hello,
    I have micro-freezes in game (Skyrim, CS:GO).
    My drivers are up to date. My GPU doesn't go over 70 C.
    I'm on Windows 10 Pro.
    I can't find any solution on the internet.
    Hope you can help :)
     
    Léo Martin, Apr 24, 2016
    #1
  2. Léo Martin

    Léo Martin Notebook Enthusiast

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    Up !
     
    Léo Martin, Apr 25, 2016
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  3. ryzeki

    ryzeki Super Moderator Super Moderator

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    As I suggested in the other topic, we need to first find out your CPU and GPU clock speeds, % utilization and temps when running the game. It would also help if you know what drivers you are currently using.

    What kind of micro freezes do you get? Are they consistent with a particular area or after a particular event? (like after a checkpoint). Are you running anything else in the background? Are you running full screen or windowed?
     
    ryzeki, Apr 25, 2016
    #3
  4. Galland

    Galland Notebook Enthusiast

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    Hi, just to rule out the simple stuff can you do the following? Go into the NVIDIA Control Panel by right clicking on the desktop and selecting "NVIDIA Control Panel." Select "Manage 3d settings" in the left pane, then the "Global Settings" tab in the right pane. Make sure "Power Management Mode" is set to "Prefer maximum performance" and "Multi Display" is set to "Prefer Single Performance Mode." Then select the "Program Settings" tab in the right pane. In the "Select a Program to Customize" box select Elder Scrolls Skyrim (or however the game is listed) and make sure that in the #2 box it says "High-Performance NVIDIA Processor." Still have the micro stutters?
     
    Galland, Apr 26, 2016
    #4
  5. Prostar Computer

    Prostar Computer Company Representative

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    This is a good start. @Léo Martin - You can use MSi Afterburner to monitor these things.
     
    Prostar Computer, Apr 26, 2016
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  6. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Try FurMark to stress test the whole system, and the software comes with monitoring too so you will know what's going on in your system.
     
    Kevin@GenTechPC, Apr 26, 2016
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  7. Léo Martin

    Léo Martin Notebook Enthusiast

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    First, thanks for your help !

    Here's the log file from MSI After Burner (big GPU clock drop at 20:35:31). My drivers's version is 364,72.
    All my window is freezed when it happens, no particular event. I'm running Chrome and Steam in background.

    All my settings are according to that.

    I added log files.

    My VBIOS is up to date. I did not flashed my BIOS at the last version.

    NEW** Log file from Afterburner : file and file.
    I'm not native speaker so ... I do my best.

    Thanks guys :)
     
    Last edited: Apr 27, 2016
    Léo Martin, Apr 26, 2016
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  8. Léo Martin

    Léo Martin Notebook Enthusiast

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    I have the GTX 970M 6G version, should I install different drivers ?
     
    Léo Martin, Apr 27, 2016
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  9. ryzeki

    ryzeki Super Moderator Super Moderator

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    It doesn't even seem your GPU is being taxed at all. Close to 0% utilization. After the initial showing of a freeze/stutter, you continously played without issues?

    Have you tried forcing in the nvidia control panel to use the nvidia GPU with max performance.
     
    ryzeki, Apr 27, 2016
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  10. Léo Martin

    Léo Martin Notebook Enthusiast

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    Yes I can play normally after freezing. I setted to maximal performance in the control panel !

    New Afterburner record (~15min) : http://pastebin.com/yM3NpziQ
     
    Last edited: Apr 27, 2016
    Léo Martin, Apr 27, 2016
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  11. Léo Martin

    Léo Martin Notebook Enthusiast

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    I noticed that when I experience FPS drop, my GPU core clock is : 135.000 and my GPU1 memory clock : 324.000. I found on the internet that these values are idling values.
     
    Léo Martin, Apr 27, 2016
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  12. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    What's your current version of BIOS & EC? Because they are possibly the culprit.
     
    Kevin@GenTechPC, Apr 27, 2016
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  13. Léo Martin

    Léo Martin Notebook Enthusiast

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    My BIOS version is E16H7IMS.10C and my VBIOS version is 16H7EMS1.106.
     
    Léo Martin, Apr 28, 2016
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  14. Léo Martin

    Léo Martin Notebook Enthusiast

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    My BIOS is now up to date, same result.
     
    Léo Martin, Apr 28, 2016
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  15. Prostar Computer

    Prostar Computer Company Representative

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    Maybe you tried this: Have you done a clean install of your Intel Graphics driver and NVidia graphics driver?

    Also, if you're using NVidia GeForce Experience, I suggest you remove it (and don't reinstall it).
     
    Prostar Computer, Apr 28, 2016
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  16. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Can you confirm if you have E16H7IMS.112 and 16H7EMS1.106 flashed onto your system? And the new VBIOS is 84.04.85.00.33.
     
    Kevin@GenTechPC, Apr 28, 2016
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  17. Léo Martin

    Léo Martin Notebook Enthusiast

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    Yup everthing is up to date !

    [​IMG]

    [​IMG]
     
    Léo Martin, Apr 28, 2016
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  18. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Nice, do the driver update on the Intel & Nvidia drivers. Hopefully this can resolve the issues you're having.
     
    Kevin@GenTechPC, Apr 28, 2016
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  19. Léo Martin

    Léo Martin Notebook Enthusiast

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    They're up to date ! I also uninstalled GEFORCE experience
     
    Léo Martin, Apr 28, 2016
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  20. Léo Martin

    Léo Martin Notebook Enthusiast

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    I did a clean install of both, same result.
     
    Léo Martin, Apr 28, 2016
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  21. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Did you have this problem when you first got the system?
    Maybe backup the whole thing, then do a factory reset as the last resort?
     
    Kevin@GenTechPC, Apr 28, 2016
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  22. Léo Martin

    Léo Martin Notebook Enthusiast

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    Yes I had the problem when I received it. It's the second GS60 6QE I got with this problem (exact same model).
     
    Last edited: Apr 29, 2016
    Léo Martin, Apr 28, 2016
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  23. Léo Martin

    Léo Martin Notebook Enthusiast

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    I clean installed Intell graphic drivers and NVIDIA drivers. My GPU clock is now running at ~95%. However, I still have freezes.
     
    Léo Martin, Apr 29, 2016
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  24. Prostar Computer

    Prostar Computer Company Representative

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    Are you having this problem with only the games you listed? Nothing else (games or anything graphics intensive)?
     
    Prostar Computer, Apr 29, 2016
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  25. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Does it feel like stuttering?
     
    Kevin@GenTechPC, Apr 29, 2016
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  26. Léo Martin

    Léo Martin Notebook Enthusiast

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    All my games are concerned.

    The screen totaly freeze during a few moment ( < 100 ms), then I can play again. So yes, it feels like stuttering.

    MSI Afterburner while playing LOL.

    [​IMG]

    EDIT** Some process are constantly running on my gpu, is it normal ?

    [​IMG]
     
    Last edited: Apr 29, 2016
    Léo Martin, Apr 29, 2016
    #26