MSI GE63 Raider RGB with GTX 1070 stuttering when launching browser

Hey all. Unsure if anyone is having this problem and I was hoping maybe someone has this system and could advise if they've seen the same or not.

My system has been stuttering very briefly when loading up either Firefox or Chrome on a whole slew of different driver configurations (MSI-provided only, newest possible, Windows Updates only, only Intel and NVIDIA graphics drivers, etc). The problem always arises when an Intel graphics driver and NVIDIA graphics driver are active and NVIDIA GPU has not been disabled. Issue does not exist when GTX 1070 is disabled under Device Manager and quickly shortly after being re-enabled. Also system stutters rendering webpages when Firefox is set to 'Content Process Limit' value of higher than 1. Unsure if this is a known NVIDIA issue or a problem with my particular unit but it's less than a week old. Fairly frustrated as the only action that seems to resolve this problem is completely disabling the NVIDIA GPU when not absolutely necessary.

Anyway, was just curious. If anyone has nabbed one of these units and can attest if they've observed the same I'd be massively grateful. Thanks.

 

Hello it's the known optimus bug which I cried on the Intel forums about with other people making them fix it. You solution is simply downloading the latest intel graphics driver and you're done.

 

Incredible and messed up. This is definitely the problem. I've experienced several of these symptoms at various times under various drivers and Windows Updates and the workarounds do work for me. I'm going to re-download the latest Intel and NVIDIA drivers but I'm pretty sure I've already correctly done so about 10 different times already (installing the MSI-provided ones on the laptop's support page does nothing to help). It seems like for some systems some of these freezes have been patched up. I just want to at least use my browser without my whole system freezing for half a second on starting up and opening new tabs. This is really frustrating. But at least you've pointed me in the right direction. Thanks a ton @Danishblunt.

EDIT: Just finished re-installing only the most recent NVIDIA display driver, Intel display driver, and Windows 10 version. Can confirm that, yes, this system is still affected. :/

 

What about BIOS & EC firmware? Have you tried the latest version versus previous version?

 

You don't install the latest intel drivers from MSI, you have to download them direcly from intel.

 

Yes - these:

Intel: https://downloadcenter.intel.com/download/27803/Graphics-Intel-Graphics-Driver-for-Windows-10
Nvidia: http://www.nvidia.co.uk/download/driverResults.aspx/134726/en-uk

Yeah I'm in the uk (defaults to my location)

Also watch this video for thorough install/removal:

 

Firmware has already been fully upgraded. BIOS and EC.

Yes, that's what I've done. The correct and most recent drivers from Intel and NVIDIA have been installed and Windows is fully updated. I've also tried only using the drivers that MSI provided which didn't work either. As well as letting Windows Updates just do it's own thing as a last resort. Then also not letting Windows update the OS or the drivers and installing only the newest drivers and then only the oldest drivers, etc. I've gone through a pretty large number of configurations, none of which work. Windows Insiders have access to some Windows builds which fix this issue, suggesting that Microsoft is finally getting on this but the fix isn't ready for RTM and wouldn't be a stable daily driver. I'm currently using TrayPwrD3 as a workaround until Microsoft release a fix that works for my system. The dev was on the Microsoft forum and stated it uses a DirectX call to the dGPU to keep it awake which does not trigger any stutters. If the kernel calls the dGPU to wake up then it's done inefficiently and causes a stutter. The only way around this is to keep the dGPU awake at all times at using a DirectX call every 5-ish seconds or turn it off entirely.

...that is REALLY thorough. Copied the process. It feels like the problem is mitigated a lot more but not gone. Both using DDU and changing the power setting in the NVIDIA Control Panel helped a lot. If I let the dGPU get idle the problem still happens though and Firefox/Chrome will freeze on startup or rendering a new tab. If the dev of TrayPwrD3 is right then it's because the system call to wake up the dGPU is just bad. Windows will need to release a fix, at least in my case, for this to be completely fixed. I'm probably going to keep using their app until Windows releases a full fix but I'll admit the situation is much less annoying than it previously was.

 

Good that you have managed to mitigate the issue somewhat

What windows 10 version are you on ? The recent 1803 release?

Are you using the "High Performance" or "Ultimate Performance" power plan ?

http://forum.notebookreview.com/thr...xes-index-post-1.779394/page-60#post-10705658

 

Hhhhuh. 'Ultimate Performance' is a new tweak I didn't know about. Thanks for the tip. Enabled it. Unfortunately, I don't notice any differences at this time.

Operating system is Windows 10 Home Edition, v.1803, OS build: 17134.81. Hopefully someone else with the system can chime in at some point and either confirm or deny that they've experienced similar issues so I can tell if it's just me. At the very least I'm not experiencing the right-click context menu lag like I did at one point a few days back and I /think/ Firefox is now a bit smoother but the issue isn't entirely fixed still.

 

Hardware acceleration in browser maybe?

 

Disabling the optimus feature is a solution to you? If yes i can help with that.

 

I think that Optimus cannot be disable in the MSI (only is possible in the ASUS GM501).
In my case, the stuttering completely disappears changing from Auto mode to nVidia or Integrated graphics only in the nVidia control panel.
So it is clear that the problem occurs when it uses both graphics chips.

 

How is your experience with GE63 so far? Like about the performance and all. I'm need to buy a laptop by the end of next week and I'm still confused between MSI GE63 8RF and HP Omen 15 dc. Both have an i7-8750H and a gtx 1070 max-q but not sure which one to get.

 

Make a post in the first forum, but neither is truly good as they have MQ GPUs

 

Okay

 

Just returning to say that this issue has finally been fixed. I cannot point exactly to when. However, if I had to make a guess this was likely fixed during the last big Windows update(?). I no longer experience these issues.

Sorry to necro this thread further. But I felt it was appropriate to give an update and let people know this is no longer an issue that affects my unit and likely no longer affects this model. Thanks again to the people who had given assistance in helping me decide on this model.

Please do not necro this thread further unless you have something pertinent to add or ask. Else peaceably let it die. Thank you.