The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    MSI Customer Service Quality Question?

    Discussion in 'MSI' started by mdsniper7, Apr 10, 2010.

  1. mdsniper7

    mdsniper7 Notebook Evangelist

    Reputations:
    14
    Messages:
    521
    Likes Received:
    10
    Trophy Points:
    31
    Looking at getting a msi not familer with them as a company how is there product, and customer service support, warranty and such
     
    mdsniper7, Apr 10, 2010
    #1
  2. ECKS

    ECKS Notebook Prophet

    Reputations:
    950
    Messages:
    4,635
    Likes Received:
    3
    Trophy Points:
    106
    I've only owned MSI desktop parts, like video cards and mobos, and they're all really good. My classmate had an MSI Wind netbook, and it was pretty nice (quality and look). The GX though, not sure yet
     
    ECKS, Apr 10, 2010
    #2
  3. Espada

    Espada Notebook Evangelist

    Reputations:
    57
    Messages:
    587
    Likes Received:
    3
    Trophy Points:
    31
    i have a gx620 the look is great but its fingerprint galore still not bad the quality is great imo. the service is awesome even though i mostly talk to ben from frostycomputers for any msi problems and he gets stuff done quick 1 week total for my motherboard to be replaced. pretty quick i have had a dell where it takes two weeks then wait another week to get it.
     
    Espada, Apr 10, 2010
    #3
  4. min2209

    min2209 Notebook Deity

    Reputations:
    346
    Messages:
    1,565
    Likes Received:
    3
    Trophy Points:
    56
    I think the OP asked for service quality, not build quality. More specifically, it's MSI service quality, not retailer quality.
     
    min2209, Apr 11, 2010
    #4
  5. maniac2003

    maniac2003 Notebook Enthusiast

    Reputations:
    16
    Messages:
    43
    Likes Received:
    1
    Trophy Points:
    16
    My experience was not the best (service centre: Son - The Netherlands), but it could be different as they have different service centres.
    A few weeks after buying my EX300 one of the USB ports didn't work any more. Took them 3 weeks to get my notebook back to me. Worst thing was that the notebook housing was not properly been fixed, gaps here and there and the main backplate was not correct installed.
    The second time it came back they destroyed the back clips holding the lower and upper body together at the back. To bad I can't afford to ship the notebook again as I need it for my study. Also I don't have any faith in the fact that they fix everything this time.
     
    maniac2003, Apr 11, 2010
    #5
  6. mdsniper7

    mdsniper7 Notebook Evangelist

    Reputations:
    14
    Messages:
    521
    Likes Received:
    10
    Trophy Points:
    31
    crap this sucks, msi or hp
     
    mdsniper7, Apr 11, 2010
    #6
  7. Espada

    Espada Notebook Evangelist

    Reputations:
    57
    Messages:
    587
    Likes Received:
    3
    Trophy Points:
    31
    msi > hp

    msi service quality is good
    i didnt get my comp from frostycomputers he just helps everyone out who has an msi thats all. either way msi isnt bad at all if you go straight to them.
     
    Espada, Apr 11, 2010
    #7
  8. mdsniper7

    mdsniper7 Notebook Evangelist

    Reputations:
    14
    Messages:
    521
    Likes Received:
    10
    Trophy Points:
    31
    really hmm maybe I will order the gx then
     
    mdsniper7, Apr 11, 2010
    #8
  9. Tree_Burner

    Tree_Burner Notebook Deity

    Reputations:
    952
    Messages:
    1,708
    Likes Received:
    29
    Trophy Points:
    66
    with hp's track record, i personally think msi is the way to go.
     
    Tree_Burner, Apr 12, 2010
    #9
  10. ECKS

    ECKS Notebook Prophet

    Reputations:
    950
    Messages:
    4,635
    Likes Received:
    3
    Trophy Points:
    106
    I think MSI should have good service quality, because they're local also. They're in City of Industry, and they have a non 800 number, so you know its local and not outsourced service like HP or Kensington.
     
    ECKS, Apr 12, 2010
    #10
  11. CoReX

    CoReX Notebook Enthusiast

    Reputations:
    0
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    5
    I have called them before and they are local (usa) as you said. Their response and support was excellent.
     
    CoReX, Apr 12, 2010
    #11