MSI Customer Service Experience

Most of the time when I see someone online talking about customer service, it's when they have a problem. Just wanted to share 2 positive experiences I've had with MSI.

A few months ago, I bought a used GS60 off the forum here. Laptop was in good shape when it arrived, but there were some niggling keyboard problems, so did a bios flash. Unfortunately, the flash went bad and bricked the machine. Contacted MSI. Not only did they allow me to register the laptop, but they fixed it free of charge. All I had to do was pay shipping.

My current machine is a GS63VR Skylake. Due to my work, had to get it off Amazon. Laptop was fine, but found out that the open SATA drive slot had no SATA connector/cable. Sent an email to a random MSI RMA email I had from the previous contact. The customer service rep actually contacted his RMA department to try and see if they'd sell me the part. As it turns out, they didn't respond quickly enough, so he emailed me the part number that I was able to take to Ebay to find the exact connector that I needed.

This guy (and MSI in general) has gone above and beyond for me now on multiple occasions.

I can't speak for anyone else or their experiences with this company, but I am definitely firmly in the MSI camp now. Any future machines I buy (hopefully from Ken at GenTech when I'm the one who gets to decide where I buy from) will be MSI.

Just felt like I should pass along this super-positive customer service experience. Well played, MSI!