The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    MSI 1761 keeps rebooting. Failing GPU?

    Discussion in 'MSI' started by Skatascy, Sep 8, 2017.

  1. Skatascy

    Skatascy Notebook Enthusiast

    Reputations:
    0
    Messages:
    44
    Likes Received:
    1
    Trophy Points:
    16
    Hello everyone, my MSI 1761 with i7 2630qm and GTX 570m has started rebooting randomly the last 5 days.
    I have made some tests to single out a few things that could cause the problem
    1) Changed OS
    2) Memtest
    3) Different power supply
    4) Battery only

    I could be just browsing the net, not even stressing the GPU and just shuts down and reboots with no error whatsoever. Sometimes when it reboots and cant even get past the BIOS and it may restart 4-5 times before I even see the OS selection screen.

    The rig is practically unusable untill 10-11 in the night which points to a temperature problem I guess.
    The GPU idles at 42c and the CPU at 43c.

    Am leaning a lot more towards the gpu because it already failed once 2 years ago and I replaced it with a used one from ebay.

    I also run Valley benchmark and strangely enough it run for about 5 minutes at 80c before it rebooted.

    Any ideas?

    Do I have any other options other than dishing out another 300 and wait 2 months for another GPU on a 6 year laptop? Are there any other cheaper compatible graphics cards?

    I really dont know what to do, I dont want to waste money either on an old laptop nor on a new not really wanted system.
    The blood thing doesnt even have onboard graphics so I can do basic stuff.

    Thanks in advance.

    Edit: To be honest I dont know what the problem is anymore. Could it be the CPU?
    I ve gone a whole day without any reboots but other days it reboots even when both the cpu and gpu are and 40c and 5% usage. Could it be any of my 2 ssd's. Maybe something drawing too much power on the motherboard?
     
    Last edited: Sep 8, 2017
  2. Falkentyne

    Falkentyne Notebook Prophet

    Reputations:
    8,396
    Messages:
    5,992
    Likes Received:
    8,633
    Trophy Points:
    681
    Why are you spending money on old obsolete hardware?
    You could save a lot of money by selling it for parts or just buying a new system and migrating the HDD over. Plus some of the cables and power connectors could come in surprisingly useful.
    And don't spend $300 on a GTX 570m when you can get a new GTX 1070 for $500...

    One thing I learned is not to treat old hardware like it's gold or some precious stones or painting. These things are not collector's items. Some rare, special devices can increase in price with time. Unless your computer is an original Apple 2 or something, that laptop is not one of them.

    Best to move on.
     
    sicily428 likes this.
  3. Skatascy

    Skatascy Notebook Enthusiast

    Reputations:
    0
    Messages:
    44
    Likes Received:
    1
    Trophy Points:
    16
    Because to be honest it still does its job pretty well.

    Yea a gtx 1070 is $500 but I ll to add $1000 more to build a proper rig from scratch.

    I am not really sure if I should just ditch it and get a new laptop or desktop to be honest.
     
  4. Falkentyne

    Falkentyne Notebook Prophet

    Reputations:
    8,396
    Messages:
    5,992
    Likes Received:
    8,633
    Trophy Points:
    681
    Well, I'm talking from experience because that was the laptop I bought in April 2012, my very first laptop, and it served me well until I accidentally bricked it a few months ago. It was really showing its age though, and as a desktop replacement for that era, rather than portable and thin, it was REALLY starting to show its age for the amount of weight for carrying around. And having to run street fighter 5 at 1280x720 at medium details was just too much. I'm much, much, much happier now with the GT73VR, and a lot of overclocking headroom in both CPU and GPU (TDP mod).
     
  5. saturnotaku

    saturnotaku Notebook Nobel Laureate

    Reputations:
    4,879
    Messages:
    8,926
    Likes Received:
    4,707
    Trophy Points:
    431
    For around $1,000, you can get an entry-level gaming notebook with a quad-core i5 or even an i7 in some cases and a GeForce GTX 1050Ti, which will run circles around the machine you're trying to fix.
     
    Falkentyne likes this.
  6. Skatascy

    Skatascy Notebook Enthusiast

    Reputations:
    0
    Messages:
    44
    Likes Received:
    1
    Trophy Points:
    16
    That could be true for the US market but here in Europe gaming laptops are so much more expensive for no reason.
    Also, am currently not gaming that much right now besides some Civ 6 which that gpu depended at all. Am really looking for the cheapest solution here. Should I go for a gtx 970 and make an external gpu setup so I ll be able to use the card in a desktop later?
    So is everyone's opinion that I should't be wasting any money on it anymore?
     
  7. Falkentyne

    Falkentyne Notebook Prophet

    Reputations:
    8,396
    Messages:
    5,992
    Likes Received:
    8,633
    Trophy Points:
    681
    As I said i owned that exact laptop in whitebook version. It was great in 2012, but the GTX 570M is EXTREMELY OLD and slow now. The 580m got relabeled as the 670m (or 675m? i forgot), but you have a lot of really old hardware in there. And the network card in that thing (pretty sure it's a intel 6230-n, or some qualcomm) is REALLY REALLY bad. Always lagging trying to game on wifi.

    The current cards, like intel 8265, or Killer 1535 (with new drivers only) are much better. The hardware is better. And laptops today are actually as fast as the equivalent desktops now. Back in 2012, they were substantially slower. The 2630QM was just destroyed by a stock 2600k for example.

    Nowadays, the GTX 1070 laptop is the same speed as the desktop, or slightly faster, if you TDP mod it (this is the first laptop card in existence that is FASTER than the desktop version, after removing TDP limits, due to it having more cores, but just downclocked and TDP restrictions, but with a mod with a hardware flasher and @Coolane 's editor, it can be faster. This has never happened in the pasts. New NvME drives are very fast (your laptop can't use those), and the unlocked HK CPU's, despite being BGA unfortunately, have the same IPC as the desktop version, if at the exact same clock (avoid HQ fully locked down cpu's). I know money can be sometimes hard or impossible to get (hey, i've struggled very badly almost all of my life), but you need to remember, if you buy a desktop replacement now, with good parts, you are getting more laptop power for your money, compared to desktops, than at any time ever in the past. You would be mind blown just how FAST a 170W modded GTX 1070 and a 4.5 ghz 7820HK is. It's mind blowing.

    Don't put any more money in that old 1761. Please. It's not worth it.

    You can sell it, or, cannibalize it for parts and some of the rare cable connectors. Some of those are very hard to acquire, and can be used on some newer systems. One of the power connectors on the GT73VR Titan is unused, and can be connected with one of the old connectors from the 1761.
     
  8. jrwingate6

    jrwingate6 Notebook Deity

    Reputations:
    482
    Messages:
    1,108
    Likes Received:
    264
    Trophy Points:
    101
    I also bought a 1761 with a 570m back in 2012. The thing still runs and the only thing I've ever done to it was a repaste.

    I wouldn't put any money into it as I would view that as a waste of money. Just buy a new system with a 1050. You can get the Dell 7567 for like $800 in the US and with the 1050ti, you can get it for around $900. I know you said laptops are more expensive in the EU but that model can't be that much more.

    Sent from my SM-G955U using Tapatalk
     
  9. Falkentyne

    Falkentyne Notebook Prophet

    Reputations:
    8,396
    Messages:
    5,992
    Likes Received:
    8,633
    Trophy Points:
    681
    Can't argue with that Dell. You're referring to "Dell's 2017 Inspiron Gaming 15 7000 Series 7567" right?
    For $800 you definitely get something to use that's going to be LIGHTER and FASTER than that 1761, without having to waste money on another $300 old video card.

    [video]

    If you're strapped for cash, try that.
     
  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

    Reputations:
    1,014
    Messages:
    8,500
    Likes Received:
    2,098
    Trophy Points:
    331
    Yup, everything evolves so quick and suddenly our computers become obsolete, it's better to replace it instead of upgrading it. Other things like RAM or SSD is okay and cheap to upgrade.
     
  11. Skatascy

    Skatascy Notebook Enthusiast

    Reputations:
    0
    Messages:
    44
    Likes Received:
    1
    Trophy Points:
    16
    Oh believe I so wish that price was true. Unfortunately as I said am in Europe. With a thorough look at various online shops the base model with 8GB Ram, 1TB HDD, 1050(not ti) and Linux is at $1200 for gods sake.

    Is there a way to unlock the onboard GPU on the 1761 btw?
    Also, just in case I don't have the cash for a new system would this card work? http://www.ebay.com/itm/nVidia-GeFo...427358?hash=item4d62d23dde:g:KCUAAOSwlnZZrx8~
     
  12. Falkentyne

    Falkentyne Notebook Prophet

    Reputations:
    8,396
    Messages:
    5,992
    Likes Received:
    8,633
    Trophy Points:
    681
  13. Skatascy

    Skatascy Notebook Enthusiast

    Reputations:
    0
    Messages:
    44
    Likes Received:
    1
    Trophy Points:
    16
    So I got my friends identical 1761 rig and switched the GPU between the 2 laptops. Mine worked well with my friends GPU in it and my friends rig restarted a few times.
    A day later after I switched them back my friend told me his rig is now acting up, it restarted 2 times for no reason. Could my somehow faulty GPU fried anything on his laptop? Did I just also messed up his laptop too? Is that even possible?
     
  14. Falkentyne

    Falkentyne Notebook Prophet

    Reputations:
    8,396
    Messages:
    5,992
    Likes Received:
    8,633
    Trophy Points:
    681
    Are BOTH laptops restarting now?
     
  15. Skatascy

    Skatascy Notebook Enthusiast

    Reputations:
    0
    Messages:
    44
    Likes Received:
    1
    Trophy Points:
    16
    Yes, unfortunately he told me it restarted two times already out of the blue. He was just watching movies, not even stressing anything.
     
  16. Falkentyne

    Falkentyne Notebook Prophet

    Reputations:
    8,396
    Messages:
    5,992
    Likes Received:
    8,633
    Trophy Points:
    681
    This is highly peculiar.
    When you switched GPU's, were there any auxiliary power connectors that you forgot to connect?
    Did you possibly forget to connect a fan?
    GPU's don't just kill motherboards like that.
    However it is possible that faulty VRM's or power regulation on a motherboard CAN damage a GPU.
    But this is out of my league. I know nothing about this.

    The only people who would know something about this, is @Prema and @Khenglish and maybe @Coolane
    I hope one of them can help somehow. Sorry I can't be of more use.
     
    Last edited: Sep 16, 2017
  17. Skatascy

    Skatascy Notebook Enthusiast

    Reputations:
    0
    Messages:
    44
    Likes Received:
    1
    Trophy Points:
    16
    Goddammit is that even a thing a thing? Motheboards killing GPU's?
    For gods sake am gonna have to buy 2 new laptops now.
     
  18. Falkentyne

    Falkentyne Notebook Prophet

    Reputations:
    8,396
    Messages:
    5,992
    Likes Received:
    8,633
    Trophy Points:
    681
    No, but me spelling peculiar wrong, seems to be a thing @Papusan
     
  19. Coolane

    Coolane Notebook Consultant

    Reputations:
    320
    Messages:
    235
    Likes Received:
    593
    Trophy Points:
    106
    It could be some power related components overheated and crashed the card, then the motherboard failed to detect the existence of the GPU, such causing the reboot.
    After the reboot, the components cool down a bit, it can happen again soon once they got heated up. So maybe double check your thermal pads to make sure they are making good contact with the card and the heat sink.
    Or the components(FETs/VRMs) are aging and dying.
     
    Falkentyne likes this.
  20. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

    Reputations:
    1,014
    Messages:
    8,500
    Likes Received:
    2,098
    Trophy Points:
    331
    It seems the system has some hardware malfunction so it's very likely a mainboard issue if it's not RAM or OS.
     
    Falkentyne likes this.
  21. Skatascy

    Skatascy Notebook Enthusiast

    Reputations:
    0
    Messages:
    44
    Likes Received:
    1
    Trophy Points:
    16
    I ll check the thermal pads then but if that was the problem shouldnt it show high temperature readings on hwmonitor? Also, can you suggest some good thermal pads if you could.
    Are FETs/VRMs part of the GPU or the mainboard? Also, can you guess why the same thing happens to my friends identical setup after I swapped the GPU's to test it?
    Is there any way his GPU was damaged from mine's motherboard or even the charger?



    Hello kevin, both laptops were actually bought from your store 6 years ago.
    I don't think its the OS since it sometimes keep rebooting before even showing the bios screen.
    I run memetest for 6 hours with 0 errors found on my 4x4gb ram setup. Should I try using my laptop normally each time removing a different stick?
    Could it be something with the motherboard's power delivery? Maybe frying my friends GPU too?
     
    Kevin@GenTechPC likes this.
  22. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

    Reputations:
    1,014
    Messages:
    8,500
    Likes Received:
    2,098
    Trophy Points:
    331
    You can try, because we have to run all kinds of diagnostics to eliminate each possibility.
     
  23. Coolane

    Coolane Notebook Consultant

    Reputations:
    320
    Messages:
    235
    Likes Received:
    593
    Trophy Points:
    106
    Temperature sensor on MXM card usually just measures the core temp. You core can be chill while the other power related components(FETs/VRMs on the GPU card) can be hot because of not having good contacts or not being cooled fast enough. Sometimes the reported core temp can be low even when the core die isn't making contact completely with the heat sink(usually this will crash 3D applications). Personally I like Thermal Grizzly Minus Pad 8, good quality pads with thickness ranged from 0.5 to 2.0mm, you can find them from Amazon. Others will recommend Fujipoly, you can also check it out. You will need to do some simple measurement to decide what thickness to buy.

    So your friend's laptop was having reboot problem after you inserted your card? What about swapping back to his original card, did he still have the problem? If he no longer have the problem after swapping back to his card, then it's likely caused by your graphics card.
     
  24. Skatascy

    Skatascy Notebook Enthusiast

    Reputations:
    0
    Messages:
    44
    Likes Received:
    1
    Trophy Points:
    16
    Yea after I inserted my card I tried to run a game for some time to test it out a few times and it restarted a few times, although not as often as mine. I then swapped the cards back and gave it back to him. This was on last Friday. On Saturday he told me it restarted 2 times while he was watching a movie. No restarts on Sunday and Monday, but a few minutes ago he told me it just restarted 3 times while watching a movie and playing a game today. Seems like the problem is identical to mine. How could I have caused the same thing to his laptop too?

    That thing about 3D applications, 2 or 3 times when testing with a game my rig it gave me a DirectX crash so I guess you are onto something. Does that mean I must change the pads immediately and also what are the chances that my rig fried both mine and his FETs/VRMs on the GPU card? He is an architect who does quite a lot of rendering for his master's now so I guess things are gonna get really ugly when he starts rendering?
     
  25. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

    Reputations:
    1,014
    Messages:
    8,500
    Likes Received:
    2,098
    Trophy Points:
    331
    Could be GPU-related. But also do memtest to ensure system integrity isn't compromised.
     
  26. Skatascy

    Skatascy Notebook Enthusiast

    Reputations:
    0
    Messages:
    44
    Likes Received:
    1
    Trophy Points:
    16
    I took out my GPU again and replaced the old worn out pads with some new ones I had lying around(cant remember the brand) and the problem is even worse now. It keeps rebooting with 0% load. Cant even browse for a few minutes anymore. I think these thermal pads were a good brand a few years ago when I bought them but they are not sticky or something and they keep falling off their place and sometimes even completely when I screw back the laptop. I tried measuring the thickness with a ruler and I think they are 0.5mm thickness although I can't really be sure. Should I get 1mm thickness Grizzly Pads just to be sure?
     
  27. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

    Reputations:
    1,014
    Messages:
    8,500
    Likes Received:
    2,098
    Trophy Points:
    331
    GPU is likely to be defective so perhaps replacing thermal pads won't do anything good.