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    Left USB 3.0 Ports GT72

    Discussion in 'MSI' started by sasuke256, Jul 19, 2015.

  1. sasuke256

    sasuke256 Notebook Deity

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    Hello,

    My New GT72 have a problem with Left USB ports, the device that you plug in these just disconnect randomly before reworking after 0.5 second.
    Sometimes it can't get detected properly it just do "detected device sound" then 1 second later "removed device sound"..

    what can be the problem ?


    Thanks
     
    sasuke256, Jul 19, 2015
    #1
  2. ryzeki

    ryzeki Super Moderator Super Moderator

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    Does it only happen on those particular USB ports, or all?

    You could try reinstalling the drivers for usb 3.0, which are native in windows 8.
     
    ryzeki, Jul 19, 2015
    #2
  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Try disabling the USB selective suspend setting.
    upload_2015-7-19_18-44-21.png
     

    Attached Files:

    Kevin@GenTechPC, Jul 19, 2015
    #3
  4. sasuke256

    sasuke256 Notebook Deity

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    Only on left USB ports and not all of them, and not with all devices..
    Tried to install the USB 3.1 driver, it says my machine does contain any controller for usb 3.1
    I will try to disable selective suspend setting.
     
    sasuke256, Jul 21, 2015
    #4
  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Did it help at all?
     
    Kevin@GenTechPC, Jul 21, 2015
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  6. sasuke256

    sasuke256 Notebook Deity

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    nope, but I also updated the bios of my machine it still do it with hard drives.. usb sticks are correctly detected..
     
    sasuke256, Jul 26, 2015
    #6
  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Have you tried another USB device? It could be a compatibility issue.
     
    Kevin@GenTechPC, Jul 28, 2015
    #7