If your MSI notebook has micro-stutters or mouse-pointer-freezes, try this.

Sorry to bump an old thread but I have some micro stutter/freeze problems on my GS63VR 7RF. During idle or non intensive tasks such as watching a YouTube video, the mouse pointer would freeze for a micro second and then jumps to wherever I was pointing. Same can be said during video playback. It would stop for a micro second and then jump without audio interruption. Also, the indicator on the top would stay orange and not revert to red.

I guess my problem might be due to gpu switching between the intel and nvidia gpu.

I found temporary fixes such as running TrayPwrD3, leaving GeForce Experience minimized and disabling the GTX1060 but I'm looking at more permanent solutions.

Resetting the PC to a fresh start fixes it but while exiting a game, my system froze and I had to do a hard shutdown and that's where the stutters/freezes came back. I tried removing all display drivers using DDU in safe mode, reinstalling it back in, removing Dragon Center, reinstalling it, reflashing BIOS and reflashing the EC firmware all that for nothing.

The only fix I found if you have my problem is to just reset windows and hope it doesn't crash during gameplay.

If anyone has a fix better than mine, please, please, please do respond to me.

 

My fix pretty much keeps the dGPU always on, and I get no stutters during my entire session. Open Nvidia control panel and keep the "Adjust image settings with preview" window opened. This will force the dGPU to stay awake and it'll never switch back to the iGPU. I've confirmed several times the mouse freezes and the battery icon freezes are due to a quick GPU switch back and forth.

 

The problem is that it does drain the battery a bit faster like I get around 30 minutes less battery life with the dPU always on and temperatures are a tiny bit higher than if the dGPU was completely off during idle.

I guess this is a problem that can't be fixed by ourselves.

 

Indeed it affects battery life. The only permanent solution is for Microsoft and Nvidia to figure out how to resolve this Optimus bug.

Enviado de meu Pixel 2 usando Tapatalk

 

Havent been to this site in a very long time but i wanted to post my exp.

i have a gs43vr and out of the box i upgraded the ssd's to a 512GB samsung 950 pro m2 ssd and added a 500gb samsung 850 evo (possibly irrelevant but the sandisk ssd sucks really bad and you should just throw that away)

i had the annoying AF stuttering issue with the mouse freezing for about 500-800ms every so often, i tried every software fix listed on this thread and some other sites and none of them worked and one day i got fed up enough i went out of my way to find an intel 8265 wireless card, swapped it out (i had to take the entire heat pipe assembly out but it wasnt too hard to do, just dont loose track of screw placements)

ive been using the LT for a week now with a Logitech MX anywhere 2 mouse and i have not had the stuttering issue again, i also do not have random disconnects like i did with that piece of sh*t killer wireless card.

to save yourself some trouble i would get a new wireless card right away even if only to improve Bluetooth stability as the stuttering can be caused by other things. I think the 8265 wireless is actually out of date since intel already has 2 different 9xxx series cards out.

Needless to say i will not be using killer network anything anymore. Rest of the MSi laptop is awesome though, Good luck, and Happy New Year!

EDIT: ive installed the killer wireless card into this dell i have laying around, strangely enough it doesnt stutter with the dell setup (i5 7300u, 8gb ram, some toshitba pos ssd), it must be a combination of the card and some other hardware in the msi causing it to have high interrupts, maybe its the killer lan nic? who knows.

my custom desktop has an msi board in it with a killer lan nic but an atheros wifi card and it does not have a stuttering issue.

should mention after installing any new hardware i always run something called "DeviceCleanup" it removes the "ghosted" hardware from device manager, im sure it doesnt hurt to have it listed there but i like to have everything "Clean"

 

Hello pr5owner,

I'm sorry that you experienced such issues with your Killer Wireless adapter. Most of the time, these issues comes down to power issues or radio conflicts, and can be resolved either by updating your machine's Bluetooth drivers, BIOS, or chipset drivers, or making changes to your 2.4 GHz Wi-Fi settings on your router to give more room to resolve conflicts with Bluetooth devices. I'm sorry that we didn't get the chance to troubleshoot with you before you swapped to a different adapter. If you have any issues with any other Killer device, such as your Ethernet adapter, please feel free to reach out to us directly at [email protected].

-- Anthony with Killer Networking

Edit: Also, after discussing this with our QA head, especially the part where you put the adapter in another machine and did not have the same issue, he suggested that you contact MSI and alert them to the issue, as well. The problem may be that the mainboard is not associating resources properly when that module is plugged into it. They may have already addressed this with a BIOS or chipset driver update, but if they haven't, I'm sure they'd like to know.

 

Hi,
I have buy the new ge73 raider and today i have test it and i have the same problem like this post.
I have mouse pointer freeze when the card graphic switch to intel /nvidia.

My ge73 use a wlan killer and i have test to remplace it by the card intel (that i have keep on my ge72), but i have the same problem, so for me this problem of freeze is not make by the wlan card.
I have updated all my driver, the bios and firmware.
I have reinstall my driver intel graphic, nvidia, wlan, ethernet killer.

I have test to put in performance graphic Nvidia on panel nvidia and it solved the problem but is not an issue for me because the fan is always turn, for make word or internet is not good

I have install Latency and i post the image, if you see what can take freeze for me and if you have a solution ?
And if is not possible, I hope a futur update can resolved this.

Thanks

 

Anyone know if there is a fix to this problem ?

 

There's no one solution. You can try the many suggestions listed in this thread but unfortunately nothing is guaranteed to work for everyone

 

I have try the suggestions, i have update the bios, change the wlan card but nothing work.

 

Did you uninstall the MSI /OEM trackpad driver and reboot, update to the generic trackpad driver, and reboot?

 

I have uninstall the synaptics in the program (i don't have trackpad in the list), i have reboot, but the same problem.
Where i can update to the generic trackad driver ?

 

Hi guys, my MSI GE63VR with a GTX1070 has lag when I right-click on the desktop, but I noticed that if I open nVidia GeForce experience app the lag disappears... wtf? If I have it open or minimized there's no lag, but if I close it, the lag is here again... Any ideas?

 

Running Windows Update is how people usually do it, or you can check your System Device Manger interface to see what needs driver / firmware - the little Yellow Flag points them out - then right click and select update, select option for online Windows update.

 

Because the microstutter is caused by a bug in Optimus, when the Nvidia Control panel is open it activates the dGPU and the microstutters are gone.

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Optimus is like this picture below, it's using IGP as the primary display therefore all data from dGPU will have go through it and that's why you get some stuttering issue. If you output directly from the dGPU through DisplayPort (when applicable) then you can bypass Optimus and free yourself from that issue.

 

Wasn't there some other app or systray tool to do this? Keep dGPU loaded to not let it drop in and out into iGPU mode?

Friend's don't let Friends buy Optimus.

 

Didn't many of the manufacturers stopped making systems with Optimus? It's probably a thing of the past now.

 

The higher up in dGPU power the less likely you have Optimus, and instead get "switchable" iGPU / dGPU, like in the MSI Gaming laptop models.

And, even so, MSI has also dropped "switchable" and had only dGPU in a number of models.

The GT80's had "switchable" iGPU / dGPU, but the GT80S and above have dropped that.

It's actually not a bad thing to have, switchable GPU paths, but in reality for those huge laptops, the battery is so small, like 56whr anyway, that its still not a big improvement. I think I got 3 hours 15 minutes iGPU instead of 2 hours 30 minutes with dGPU, but there could be a time it's helpful.

With the arrival of improving onboard iGPU performance, like the AMD Vega / Polaris on the Intel G models, and of course the AMD CPU's, matrix switchable iGPU / dGPU might make a come back of sorts, maybe in a new form better than Optimus or Matrix Switchable alone.

The GT80 I had had an Intel 5950HQ with an extra 128MB L4 Cache that the iGPU could use to vastly improve performance, but it was still such a poor gaming GPU it really was useless for on battery gaming. But, it did make running browsers, streaming movies, and playing back DVD / Blu-ray better.

Maybe with the 8950HK Intel will bring back the iGPU EDRAM... no word yet from Intel why they went with an 8950HK name instead of an 8820HK name.

 

Phoenix pointed out the new intel graphics drivers that addresses the optimus bug (microstutters/lag) for FCU.
https://downloadmirror.intel.com/27650/a08/win64_15.65.5.4982.zip
KEY ISSUES FIXED: Intermittent stutter may be observed on systems with discrete graphics

 

Aureka

 

I tested it and the slight freeze when opening the file explorer is gone but there is still the freeze when clicking on the battery icon, for example. So a step in the right direction but there is still work to do to fix optimus in FCU.

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i have installe it and it work for me, no freeze when i clic in explorer and no freeze on the battery icon.

 

If the Intel driver stuttering has been fixed that's amazing, this came out yesterday:

Six months on, and let's check in on those 'stuttering' Windows 10 PCs. Yep, still stuttering
Gamers say performance woes haven't been addressed as Spring Creators Update looms
By Shaun Nichols in San Francisco 29 Mar 2018 at 05:01
https://www.theregister.co.uk/2018/03/29/windows_10_creators_update_driver_flaws/

"A long-running glitch affecting some Windows 10 PCs continues to annoy gamers more than half a year after it was supposedly fixed.

An anonymous Reg reader alerts us to this ongoing thread on Nvidia's support forums. Our tipster says they and others who have installed the latest versions of Windows and Nvidia drivers continue to see the performance of their games lagging behind what they had before those updates.

Similar threads can be found on other gaming forums as well.

Specifically, the users claim, the 'stuttering' problem encountered when trying to play certain games at high frame rates (that had previously been achieved before the updates) is still being encountered.

The issue has been reported since the initial Creators Update of Windows 10 was released, but was supposed to have been fixed by Microsoft back in September when the Fall Creators Update hit. At the time, Microsoft said it had addressed "several different problem sources" that had been thought to be the cause for the stuttering issues.

Now, six months on, gamers say they're still having problems, particularly with their GeForce cards and even when running the latest versions of Windows 10 and up-to-date graphics drivers.

"There is no working build of Windows 10 that I can now get working with Nvidia cards and my G-Sync monitor," writes one frustrated gamer.

"Every build, version of both have the same stutters and sync issues now."

Users also note that the problems have been spotted on the latest insider builds of Windows 10. This does not bode well for hopes that the Spring Creators Update, a release Microsoft is widely believed to be dropping some time in the coming weeks, will finally bring an end to the stuttering woes

A spokesperson for Nvidia was not able to provide comment at the time of publication (the company is in the midst of its GTC conference this week). Microsoft did not return a request for comment on the matter.

Should either company come through with a comment or recommendations for solving the problem, we will provide an update."

No update yet...

Comments

 

Finally!

So i installed these new Intel IGPU 15.65.5.4982 drivers to see if the horrible stutter problem would change and by just installing them it didn't change.
Next thing i tried was to tinker with the settings in the Intel HD graphics control panel.
Went to Power settings and changed the power plans to balanced from maximum battery (is this my doing from last year?).
By doing this, the only time i notice stutter now is when clicking the battery status icon.

 

Hi all,

I bought a MSI GS65 and experienced this micro lag while gaming.

To avoid them i only close completely DragonCenter... I found it quickly I don't know how...

2 month with my computer and each time I play forgetting to close dragonCenter, i got the micro lag. Then I close dragon center (Alt+Tab) and everything is fine.
No need to restart the game,..

I use Dragon center cause it seems that it performs settings on the 1070. Using microsoft profiles (performance mode), the 1070 do not reach the maximum frequency ...
Really not easy to switch on - off dragon center to control power mode + fan ... But it works at least !

How do you guys managed to use differents performance profiles + fan ?
Thx.

 

I experience it when Nahimic was active, I now have it set to 'Disabled' in Windows Services.
I also experienced stuttering when CPUZ was active, there was a definite relation as I had XTU recording at the time it happened.

 

I just purchased a MSI GS65 laptop and it has been a disaster. I wish I would've used my googlefu a little before I formatted windows several times. My Logitech MX Master run horribly when connected through bluetooth, it's unusable. I've attempted a lot of the tricks on this post to no avail, my next option would be to get a new wireless card, which I really don't want to do.

 

There are quite a few potential fixes here, especially on the last page. The wireless adapter is very likely not the issue, especially if you are using current drivers. To make sure you are using the most up to date drivers, I suggest using our clean install method here - https://www.killernetworking.com/ki...q/105-clean-install-the-killer-control-center.

Once you have the latest drivers installed, our wireless adapters don't produce any higher DPC latency than any others. In fact, they produce less latency than many.

-- Anthony with Killer Networking

 

I just did this and unfortunately this did not work. The second I connect the mouse via bluetooth it starts skipping around on the screen. If I use the logitech receiver it works fine, but the second I connect it to BT it just starts skipping everywhere.

 

DPC latency is a cumulative beast. There's some magical number where, once it's crossed, everything goes insane. Bluetooth and Wi-Fi are both high latency devices by nature as they must take data from outside of the machine and, using a radio chip, synchronize it with what's going on with the machine. That's why it's common for the problem to become evident when you start using Bluetooth or Wi-Fi, even though Bluetooth and Wi-Fi may not necessarily be the problem. The latency from everything else on the machine should be low enough that you can use Bluetooth and Wi-Fi without issue. What you are probably seeing is high latency from something else - it's just not becoming evident until you put the overall latency over the top by using Bluetooth.

Have you tried using something like latencymon to see which drivers are showing high DPC latency? ndis.sys should have the highest latency if you're using Wi-Fi. If anything else is higher, that's the problem. Common culprits include Nvidia drivers, Intel graphics drivers, and Intel switching drivers, just to name a few.

-- Anthony with Killer Networking

 

Here's what I'm seeing, I'm not quite sure how to read this. Is the highest execution time what I should be looking at? Can you make any sense out of this? Thank you tremendously for the help!

 

First, make sure you run it for at least about 30 minutes, and while you are experiencing the problem. Then you're looking for anything way, way out of whack in the Highest Execution Time. Most people sort by Highest Execution and start there. It looks like NDIS.SYS is your highest execution, and it should be, if you're using Wi-Fi. However, as long as the highest execution is NDIS.SYS and no higher than around 2 ms max, it's not the problem. Generally speaking, you'll notice the problem when it's something significantly higher than NDIS.SYS.

If you look at the Description column, it tells you what each thing corresponds to. DirectX Graphics Kernel? That's your video card driver doing that. Microsoft Storage Port Driver? That's your disk drive. TCP/IP driver is networking as well, and when everything is working normally, it should slide right under NDIS.SYS.

Also, do keep in mind that this is a fight that everyone has been fighting since Windows 10 came out. Windows 10 on laptops is just really, really bad with DPC latency, and even when everything is working well, it's like you're teetering right on the edge.

-- Anthony with Killer Networking

 

Oddly enough, when I connect a Xbox One controller via bluetooth, it works flawlessly. Am I right in assuming this only affects mouses that connect via Bluetooth?

 

Not that I was aware of. That's interesting. I will definitely pass that information to QA to see if it means anything to them, though! I wonder if maybe the driver for the controller produces less latency itself.

-- Anthony with Killer Networking

 

Have you tried any Bluetooth mouse other than the Logitech MX Master?

-- Anthony with Killer Networking

 

Sorry to necro this thread but I just stumbled upon it thankfully and hoping to find some relief... I recently bought the MSI GE63 RGB 8RF with a 1070 and Optimus. I've been experiencing micro stutters like no other in games only and its driving me nuts. No fps drop or anything, just annoying stutters.

I've already tried all the basics and don't notice anything out of whack in LatencyMon.... I guess I'll start going down the list and trying all of these fixes. I have a feeling it has to do with switching between iGPU and dGPU/Optimus...

I'll update you all if anything seems to work!

Sent from my SM-G965U using Tapatalk

 

I have an MSI GE72MVR 7RG, sometimes I get my XBOX One controller disconnected or the bluetooth mouse momentarily stops working, is this related to the issue in this thread? I do get odd bits of stuttering in games, just put that down to perhaps been normal?

 

Try to update the driver for the WLAN adapter including Bluetooth module. Additionally, use 5GHz band for your wireless connectivity to reduce interference with Bluetooth as it's running on 2.4GHz.

 

This thread was initially started during the days MSI's Pascal notebooks. Can anyone speak to whether micro-stuttering/mouse-pointer-freezes continue to be a problem with MSI's lineup of Turing notebooks?

 

I havle RTX 2080 when I connect external monitor, moving windows becomes laggy etc. My solution was running a bat file at startup which disables and enables intel gpu