Green Screen of Death on GT72VR?

Just got my new GT72VR in from Hidevolution this week. Been busy, so hadn't really had a chance to plan anything, but I did update all my drivers, make a system image, and threw in a 500gb 960 EVO ssd.
Installed XCOM2, and keep trying to play it. After about 3-4 minutes, it just locks up and goes to a green screen.
Checking the system logs, it's reporting a hardware failure, but won't tell me what.
Has anyone else had this problem? I don't want to jump to conclusions and assume I need to RMA it, but I'm certainly a little upset that it's doing this.

 

Updating - tested with some other games, same behavior expect screen spazzes out and starts flashing. I'm uploading a youtube video of the behavior atm.

 

Hi, have you updated the bios, ec and vbios yet?

 

I have not - I admit I didn't realize any of those needed to be done. Are there any resources I can use as a guide to doing this? Thanks!

Edit: To further clarify, this is the GT72VR 7RE. I can't seem to find the vbios for this version (although I can for the 6RE).

 

yes there doesn't seem to be a update for vbios yet, but you can try to see if bios and ec help your issue.

Bios

https://us.msi.com/Laptop/support/GT72VR-DOMINATOR-PRO-7th-Gen-GTX-1070.html#down-bios

update guide for bios

https://us.msi.com/files/pdf/How_to_update_bios_en.pdf

EC

https://us.msi.com/Laptop/support/GT72VR-DOMINATOR-PRO-7th-Gen-GTX-1070.html#down-firmware

ec update guide

https://www.msi.com/files/pdf/EC_Firmware_Update_SOP_for_Windows_EN.pdf

 

I updated both of these, and re-installed X-COM2. No change, and Diablo 3 still crashes as well.
I might install another game just to test, but I'm pretty frustrated at this point that I can't play anything without my system crashing.

 

Created a custom profile to set the refresh to 60hz, same issue.
I might try to re-install Windows next, I don't know what else to try short of a return.

 

do you have anything in bios that's set or not that may affect your laptop? Just to see.

 

Anything such as? I think the only thing I set / updated was intel speed step which I disabled. Aside from that, I can certainly look.
I did test Fallout 4 which just completed - same issue. It loads up, lets me start the game, then goes to a black screen and I have to power off.
I've opened a support ticket with MSI as well. I was thinking maybe I was just unlucky this was only some of my favorite games, but I get failures / crashes for any game, all within 0-20 seconds of starting them. I'll take a look at BIOS.

 

Could you post a screenshot of those main performance type settings, speedstep, hyperthreading, etc.

By the way i think i have speedstep enabled myself, maybe try to enable that just to see.

 

i also have VT-d enabled, although i'm not sure if this is related to your issue or not. Did speedstep help at all?

 

could be gpu related, might try to do a clean install of windows if nothing else works.

 

Speed step did not change anything. I tried disabling c states as well but no luck there.
What I don't understand, any game crashes without fail. Fallout 4 and Diablo 3 both have the crash to white artifact seen in the video I uploaded. Xcom has been more varied, with most being just crashing to a black screen. All require a reboot.

I tested furmark... Which works perfectly fine. I let fur mark run for 5 mins, no issues.

 

Looks like someone else had this issue on the gt73vr and resolved it by under clocking their video card. I'll give that a try tomorrow.

 

After reading a similar issue from the thread with the GT73VR, I installed MSI Afterburner and Unigine Valley.
As a test, I started unigine valley FIRST (before making any changes) and my system did the same flickering crash from the video at about 1873 core clock (from the GPU boost). It took all of like...5 seconds to happen.

Restarted as usual; still no modifications yet, but tested fur mark again which inexplicably did not cause it to crash. Turns out, the core clock on furmark was only around 1300.

Backed off the core clock by about 200, and re-ran ungine valley...........
.......
......
It topped out at about 1822 core clock, but ran for 10 minutes before I manually stopped it.
About to test some games to see if that actually fixed the issue, but 200 off the core clock still seems a bit...hardware related. I shouldn't have to do that.

 

Dropped the core clock by 300, and it has been able to play everything so far.
After GPU boost, it's riding right around 1500, but I'm still planning on engaging MSI to remediate that.

 

This GPU is definitely defective so give MSI tech support a call to request a RMA#. It sucks since you will be out of PC for several weeks but hopefully they can get it to work right once it's returned to you.