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    GX640 black screen/crash while gaming

    Discussion in 'MSI' started by Tmaxxfreak11, Jun 2, 2010.

  1. Tmaxxfreak11

    Tmaxxfreak11 Newbie

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    Hello, I received my new gx640 through Amazon today and have been having issues while gaming. The laptop runs beautifully while doing anything other than gaming. However, once I open a game and it loads, the screen turns black within minutes and the computer either freezes (GTA IV/COD5) or the program stops responding (Crysis). While I initially suspected that the graphics card may be overheating, CPUID Hardware Monitor informed me otherwise. When Crysis crashed, the GPU peaked at only 79 degrees. Could it possibly be a drivers issue or do I have a lemon?
     
    Tmaxxfreak11, Jun 2, 2010
    #1
  2. HeardEmSay

    HeardEmSay Notebook Evangelist

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    Kind of off topic, but what exactly is a "lemon" laptop?
     
    HeardEmSay, Jun 2, 2010
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  3. Tree_Burner

    Tree_Burner Notebook Deity

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    lemon means it came busted. sour i guess.

    you probably want to RMA it. best to get a new laptop that works.
     
    Tree_Burner, Jun 2, 2010
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  4. Molius

    Molius Notebook Consultant

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    Try to update to newest Catalyst drivers before RMA'ing
     
    Molius, Jun 2, 2010
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  5. Dead2th3world

    Dead2th3world Pure Hatred

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    Got the latest patch installed ? Try running crysis in admin
     
    Dead2th3world, Jun 2, 2010
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  6. Dakins

    Dakins Notebook Evangelist

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    Have a look at the event viewer and tell us what happened right before Windows crashed. Was it a memory error, a driver conflict or something else? There's no way for us to tell.
     
    Dakins, Jun 2, 2010
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  7. Tmaxxfreak11

    Tmaxxfreak11 Newbie

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    Alright, so I had a look at the event log and here is the sequence of events.

    So I tried flashing the latest bios, and that did not help. Here is the sequence of events during the crash:

    First, this application error:

    Faulting application name: Crysis.exe, version: 1.1.1.6156, time stamp: 0x47d6d167
    Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf
    Exception code: 0x0000087a
    Fault offset: 0x0000b727
    Faulting process id: 0x11d8
    Faulting application start time: 0x01cb0372045b52ea
    Faulting application path: C:\Program Files (x86)\Electronic Arts\Crytek\Crysis\Bin32\Crysis.exe
    Faulting module path: C:\\windows\syswow64\KERNELBASE.dll
    Report Id: d696c746-6f65-11df-9ba3-4061861fe12d

    Then two seconds later this display error:

    Display driver amdkmdap stopped responding and has successfully recovered.

    Followed shortly by this:

    Faulting application name: Crysis.exe, version: 1.1.1.6156, time stamp: 0x47d6d167
    Faulting module name: atidxx32.dll, version: 8.17.10.279, time stamp: 0x4be0d32e
    Exception code: 0xc0000005
    Fault offset: 0x00011dc8
    Faulting process id: 0x11d8
    Faulting application start time: 0x01cb0372045b52ea
    Faulting application path: C:\Program Files (x86)\Electronic Arts\Crytek\Crysis\Bin32\Crysis.exe
    Faulting module path: C:\windows\system32\atidxx32.dll
    Report Id: de15873e-6f65-11df-9ba3-4061861fe12d

    I will try reinstalling the display drivers and I will let you guys know if that solves anything.
     
    Tmaxxfreak11, Jun 2, 2010
    #7
  8. kosti

    kosti Notebook Virtuoso

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    Make sure Crysis has the latest patch. Also, try running it in DX9 mode.
    Right-click on the Crysis shortcut and go to Properties, and then on the target line add -dx9 and then click apply.
     
    kosti, Jun 2, 2010
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  9. Dakins

    Dakins Notebook Evangelist

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    Looks like a video driver problem. Could be memory as well. Run memtest86+ if reinstalling the driver doesn't fix the issue.
     
    Dakins, Jun 3, 2010
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  10. pogi1st

    pogi1st Notebook Enthusiast

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    gx640 2 all guys having problem w/black screen i found d solution yeah msi rock :D
    those hu nid help pm me lets talk w/$ ..
     
    pogi1st, Jul 15, 2010
    #10
  11. Dakins

    Dakins Notebook Evangelist

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    I hate to break it to you, but I think your keyboard is broken as well.
     
    Dakins, Jul 15, 2010
    #11