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    GT72S 6QE Dominator Pro G (Random Shutdown, No overheating or BSOD)

    Discussion in 'MSI' started by bilalgooner, Dec 21, 2016.

  1. bilalgooner

    bilalgooner Notebook Enthusiast

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    Bought it in January and facing issue since then, RMA'd twice and they changed Motherboard, battery and charger. Still facing same random shutdown issues. They even installed new cooling system (Heatsink and stuff), but in vain. I have wasted my money on MSI, guy please never buy this piece of crap. Their customer support is worse. Temps are around 80 C on CPU and 70-77 on GPU under full load. I checked the event logs and there is nothing prior to shutdown. Bug Check code is Zero. There is no BSOD nothing. It just goes *Poof*. Then I have to re-plug the charger to turn it on. If I dont unplug/plug the charger, it wont turn on. Any ideas what could be the problem?
     
    bilalgooner, Dec 21, 2016
    #1
  2. hacktrix2006

    hacktrix2006 Hold My Vodka, I going to kill my GPU

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    It be either a faulty PSU or Battery more then likely.
     
    hacktrix2006, Dec 25, 2016
    #2
  3. Neo79

    Neo79 Notebook Consultant

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    Check the hdd cables inside, I had the same problems, turns out that when I instlled an ssd, I must of acidently loosened the hdd connector, I had nothing but random BSOD, which wouldnt even give me a mem dump.
    So I opened it up, checked the cables and it was loose, after fixing it my computers been fine.
     
    Neo79, Dec 27, 2016
    #3
    hmscott likes this.
  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Call MSI again and ask for a supervisor who may be able to replace your system for you if they can reproduce the symptoms that you were having.
     
    Kevin@GenTechPC, Dec 27, 2016
    #4