GT72S 6QE - Constant issues.

Hi everyone,

I purchase a MSI GT72S 6QE back in June and have had issues ever since. The laptop has been unstable since day one. I contacted MSI support 2 weeks later with issues surrounding bluetooth and video. MSI was unhelpful at that time. As I was very busy with work, I set my brand new and very pricey laptop aside and used my original Alienware to complete my deadlines work orders. After a few months I started playing with the GT72S again. Video issues were intermittent and would usually result in what looked like a checker board with thousands of small black squared on the screen after logging into Windows. A few reboots would often correct his.
Finally, in October, the laptop became unuseable. The system would spontaneously shut off and attempts to boot would fail almost every time. The MSI splash screen would appear and the system would turn right off again after a few seconds. I was issued a RMA # from MSI and delivered the laptop to MSI's repair depot in Markham, Ontario at the end of October. I received my laptop back about a week ago.
Two days ago I plugged my laptop in and on first login I saw the exact 'checkerboard' display abnormality. A reboot fixed that. I played with the PC for about an hour and things appeared to work ok for that time. Today I worked on it for another hour when it suddenly goes black. The exact issue I sent this back for is back.

What is everyone's experience with MSI warranty repairs, specifically with the Markham, Ontario repair depot? I've been reading mixed reviews that have be worried. This laptop cost $3400 brand new and it's been nothing but a source of stress and a waste of time and money.
Should I send the laptop back a second time for the exact same issue or should I seek legal counsel and invoke Ontario's Consumer Protection Act? There is a clause which states that a manufacturer must replace or refund the value of goods that are 'not fit for purpose'. This laptop definitely fits that description.

This entire experience has been very bad and reviews I've been reading about MSI's support in general aren't helping much to assure me that this will be handled satisfactorily.

 

1. Always use a reseller with better service than a large crappy company when it's easy (Should be in North America and the EU)

2. I would want a new machine, ask for a refund or new machine.

 

Get a eurocom Msi barebones


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Should have contacted the retailer and asked for a refund/replacement. Now you can send it to MSI for repairs.