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    Fan Whistle on GS60 Ghost Pro 2QE - is this normal?

    Discussion in 'MSI' started by sz1a, Oct 15, 2015.

  1. sz1a

    sz1a Notebook Guru

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    Hi,

    Bought a GS60 2QE Ghost Pro from Xotic PC in February. Now I have started hearing a whistle that is quite audible from the CPU fan.

    When the fan is idle, it whistles (as in the audio file). After blowing it out it became less noticeable at idle, but now whenever the fan speed ramps up it whistles briefly (and more loudly) as the RPM changes. It isn't audible at higher RPMs.

    Is this normal or should I send it in? Do other people have this? I have updated BIOS and EC firmware to the latest and it was after that I started noticing it. I am not sure it is related however.

    Audio File on Google Drive

    It is very annoying when working in a quiet room.
     
    sz1a, Oct 15, 2015
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  2. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Hello,

    Sorry to hear about the issues!

    have you tried taking off the D panel on the PC and looking at the fan to see if there is anything obstructing it?
     
    Support.3@XOTIC PC, Oct 15, 2015
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  3. sz1a

    sz1a Notebook Guru

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    Hi, how do I take off the D Panel / what is it? Would be happy to do that.
     
    sz1a, Oct 15, 2015
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  4. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    The D panel is just the bottom panel on the PC, there should just be around 9-10 screws holding it in when you flip the laptop over.
     
    Support.3@XOTIC PC, Oct 15, 2015
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  5. sz1a

    sz1a Notebook Guru

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    Will removing the D panel void the warranty on the device? Do I need to remove the plastic part situated under the screen as well?
     
    sz1a, Oct 15, 2015
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  6. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    You shouldn't need to remove anything other than the D panel. There may be a sticker on the bottom that says warranty void if this is removed, if you had customizations from us we would have removed it and it would still be covered under warranty. If the sticker is still in place probably best to send it back in.
     
    Support.3@XOTIC PC, Oct 15, 2015
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  7. sz1a

    sz1a Notebook Guru

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    Okay, I don't have the sticker, I did some upgrades through you before buying it. Might take a look inside, but I take it from your answer that the sound isn't normal or supposed to be there?
     
    sz1a, Oct 15, 2015
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