Don't buy from XOTIC PC or do an RMA with MSI

Don't buy anything from Xotic pc. I bought a MSI GS70 Stealth Pro-096 from Xotic PC and it was DOA. I spoke with Xotic PC about it and they set me up with an RMA at MSI. Not with them, but with MSI. I got the computer back after MSI replaced a defective SSD drive and Ram stick. I got the computer back and saw that I had another problem. The computer was not recognizing one of the SSD drives. I called Xotic pc again and they set me up with another RMA after they couldn't figure out the problem. MSI just sent the computer back to me. It has been almost a year and I still am having the problem. The problem is with the Motherboard or Raid-board. I had to take it to a professional IT company even though I have a warranty with Xotic pc and MSI. I spoke with the two managers at Xotic pc and they are refusing to either refund or exchange the notebook. Even after all that I still have a defective Motherboard or Raid-board. No matter what you do, DON'T BUY FROM XOTIC PC.

Update:
I just had another RMA with MSI and the issue is still persisting. This is just ridiculous. MSI's RMA department is the worst I have ever seen. Even when the problem is shown to them they still don't fix what needs to be fixed. They reinstalled the OS. I've tried that and tried using multiple different operating systems as well. It's a hardware problem. DON'T BUY MSI. If your computer is defective it still won't be fixed after multiple RMAs.

Update:
I talked to a manager at MSI and he was very helpful. He is going to make sure the motherboard and raid controller is replaced. He was very kind and cooperative. the issue will finally be fixed and I will finally have a working computer again.

 

I sent you a PM that may help. There are also MSI representatives who monitor this forum. While they are more marketing and sales support instead of service they can help facilitate communication.

 

I've had two very positive experiences with XoticPC myself (for a MSI and ASUS notebook). I find it strange that if the notebook was DOA they wouldn't swap it out for you, there is a 15 day return policy on MSI notebooks:

IF FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED WITH YOUR MSI Branded LAPTOP, YOU MAY RETURN IT WITHIN 15 DAYS FROM ITS ORIGINAL SHIP DATE FOR A 100% REFUND LESS SHIPPING CHARGES.
Found here: http://www.xoticpc.com/xotic-pc-warranty

I've personally also returned a notebook with them and had no problems setting up the exchange. I would write them with the details from your post and see what they can do - I met many of the staff at PAX East last year and they seemed like a down to earth group, hopefully they can make it right for you.

 

I'm sorry to hear that you've had issues with your GS70 and we haven't been able to help get them resolved.

If you would like, please reach out to me, and let me know the order number or some info to pull it up in our system. I'll definitely see what I can do to help out, or we will see what we can do to work with MSI to help get your situation resolved. Also, do you know who you have talked with here? I can try to check in to see what has been done and what we might be able to do still.

With new models that are DoA, if something shows up, we generally can provide a shipping label and have it sent back to be tested, and fix the issue (whether it might be software or replacing hardware if it is bad). If it is something that isn't really an easy fix, then that is when the system would get swapped out. If it was ram and an SSD, then generally the computer would have gone through testing without issues after that was replaced. Once a computer is running as it should, passes through any testing/inspections, and the issue isn't happening again, then it is shipped back out. Neither MSI or ourselves would internationally send out a computer from an RMA without fixing it. Doing a refund is possible, during that normal return window, but it would need to be set up as a return in the system instead. Unfortunately, we aren't able to accept a return after it has been that long since purchase at this point though.

We do offer our own tech support, and we try to help out where we can or help set up an RMA with the manufacturer for you. Though the warranty is through MSI on the stock system (and we cover warranty on our customized parts), we will still try to help resolve issues and communicate with manufacturers. But I'm willing to see what I can do for you, just reach out to me. Or you could reach out to our tech support directly as well.

 

Did you ever try contacting MSI regarding the issue after the 2nd RMA? I think usually if they can't fix the issue they'll be able to replace it for you. Not sure what the policy for MSI is, but that's what I think they would do.

 

Yes I've contacted MSI multiple times and have had multiple RMAs. The problem us still there.

 

I will pm you. Please contact me.

 

Yeah, let me know your order or RMA number and we can see what we can do for you. Thanks!

 

Since I do not have the requirements to pm (100 posts or something: http://forum.notebookreview.com/threads/pm.262425/) please pm me.

 

Should be 5 posts, but yeah, I can send you one.

 

wow
Kind of sad for your purchase, DOA
But I think there is somekind of guarantee to replace for new whole unit if the laptop is DOA from xotic or MSI not just replacing some part
why don't you try to ask for unit replacement not just SSD and RAM ?

 

I've tried, but at this point I just want a working computer.

 

Shadow, please keep me updated on how things are going, and let me know if there is anything I can do to help out.

 

You mentioned yesterday to me that MSI is going to fix your computer. I'll check in with MSI to ensure this gets processed as soon as possible. Let me contact MSI and get an update for you.

Thanks for reaching out to me about this, and if you need anything just let me know.

 

Let's hope everything gets fixed and in order

 

Uh oh ... I just had my employer order me an MSI GS72 Stealth Pro from XoticPC. Our purchasing guy had some initial issues getting the order to go through because Xotic wanted to call to confirm the order for fraud protection purposes or something. He ended up playing phone tag with them all week last week. I offered to call them myself, but he said Xotic would only accept a call from the person who placed the order. Fortunately, Xotic finally got in contact with him today and the order is finally being processed.

Crossing my fingers that there will be no further issues. It's nice to see Xotic representatives on these forums, though.

 

Would love to know how this one ends. xD

 

Thanks for placing your order with us. Yes, we do generally go through some extra verifications to try to prevent fraudulent orders from being placed. We do have a pretty high amount of orders that are fraudulent, so we take extra steps to verify that someone hasn't gotten your card and is trying to get some free stuff. Nobody wants to see that, so we do more verification than a lot of online sites require. But I'm glad to see you got it sorted out and the order is moving forward.

If you need help at any point, please let me know what I can do for you!

 

Whenever you need to contact a reseller it is best to contact them directly You can get better support that way.

Let's keep this topic about Shadow's situation if possible.

If the situation with shadow is resolved, let us know.

 

This thread could've been easily named "Don't buy from GentechPC".

Here's my story:
I got my MSI GS72 with 4K IPS-like, true color screen on Saturday July 2nd and:
- the screen has a very high black level, way higher than anything else I've ever seen. It's the worse screen in our office, there and about 90 laptops here, plus another 30-40 desktop screen. Pretty old stuff, we actually still have 19" screens, none of them is worse than my brand new MSI;
- the IPS-like screen is grey in plain daylight even on its lowest brightness setting. I can't see the text on the screen but the black is visibly grey. It's black only in that fraction of a second before the login, when the screen is turned off for 1/10s;
- the mighty 4K screen has backlight bleeding, more pronounced around the borders, and there are lighter spots here and there;
- this True-Color screen, this very expensive 4K screen, is blueish on the right side. Visibly blueish when I set a black background;
- the True Color software doesn't change the color profiles (designer, movie, sRGB, etc), only the brightness slider runs;
- the space bar on the highly-praised SteelSeries keyboard doesn't register a keypress if I press on the left or right side, I have to press it in the very middle;
- the Nahimic sound software has profiles as music, game and movie but the music profile is disabled all the time, can't activate it;
- the MSI-provided software, from the Elan trackpad driver to the Steelseries keyboard color software, lose settings on each restart;
- there's a buzzing sound, a vibration coming from the left side whenever I press a key or tap the chassis. Even when I tap on the trackpad. If I play a Youtube video, the sound comes accompanied by the vibration noise. The vibration stops if I grab the left side of the laptop of it I put a finger left of the TAB key;
- the laptop back cover is misaligned comparing to the upper side: on the left it looks wider, on the right it looks narrower, there are gaps.

(and at the Belgium MSI service there's an answering machine which continuously tells me that all operators are busy at the moment. I placed a service request with MSI online but nobody answered yet. I also tried contacting GentechPC but got no reply)

About the screen:
The same MSI GS72 is avaiable in Belgium but it's not customisable, there aren't options except that and that, and it comes with the Dutch or French keyboard. As I wanted the EN-US keyboard, I ordered it from States.
But anyway, after I saw how bad my 4K screen is, I went to FNAC (a quite big shop here) to see how's the screen on their GS72. They have now (actually yesterday) 2 GS72s exposed, one 4K with GTX970 and another FHD with GTX965.
You know how those laptops are exposed in large shops: all in a very long line. To my surprise, these 2 were the worst 2 screens in the whole long line of laptops, every sub-500 EURO laptop had a lower black level. And both those 2 MSI GS72s have the same light spots, on both the right side of the screen is blue. And I turned off the default MSI desktop background but set a black background.

 

It's very possible that they were closed, due to the holiday here in the US. I would try to reach out to them today, if they haven't already reached out to you.

 

It seems to me you are just disappointed by the 4K screen, and in general on the MSI GS series. I am pretty sure there had been already comments on this very forum, by GS owners, regarding the screen. Originally they were only 48hz for example, or had a yellow tint.

Of all your post, what does it have to do with GentechPC or XoticPC? It seems you just want to rant about your purchase. Why did you buy the 4K screen? If you saw the same MSI laptops on Belgium and to your opinion, they had the same bad screens, then it's an issue with the model itself, regardless of where you bought it.

Part of the point of this forum is to have a wealth of information available for all users. Be it to fix issues, help potential buyers, or prevent problems. Maybe the 4K screen can be calibrated manually to have a better picture? Try using the nvidia control panel or the intel control panel to see if colors can be changed to show a more accurate picture.

Do you have pictures with the gray black levels on daylight? you can try calibrating on daylight to get the colors you want. I've never used MSI's True color software, maybe it is not working correctly with the 4K screen? You can try finding more at the owners thread to see who can help with specific problems you are facing.

As for software issues I would advise to download the latest version for your laptop, uninstall completely and reinstall with the newest versions to see if they retain settings. Maybe a service or something is not running, loosing configuration? It's weird because I have a GT60 with one of the very first versions of the color keyboard and never had issues retaining configuration.

the sounds/vibration might be related to the fan. Can you reproduce the issue consistently? that way you can go to MSI to get it fixed.

What do you mean about the laptop back cover? Is it damaged or dented? Take pictures and go to MSI.

 

Do you know what 4k Panel is being used in the MSI laptops? If its the AUO B173ZAN01.0 , maybe i can assist with a few color profiles that boost the gamma without loosing too much contrast.

 

I don't know but hopefully someone or cgeorgescu can find out. It would be great if he can fix the 4K calibration so that other users can know about it and avoid the same issues.

 

"If you saw the same MSI laptops on Belgium"
Before my purchase, I only saw the GS72 with the FHD screen. The 4K one was nowhere exposed, FNAC carries several models but you order them, they're not in shops.
The FHD I saw was pretty bad, that's why I thought to get the 4K one. MSI's website, all dealers' websites present this 4K screen as being not only sharper but better altogether. "IPS-like" or "IPS-grade", they all say.
I ordered this on June 4th and, cause US merchants do not accept EU-issued cards, I had to pay by bank transfer. I have no $ so I had to exchange € to $, then the transfer took forever. Then I delivered the laptop to a friend in Houston whos mother bring it to me by plane. Long story, it tool almost a month until I finally got it.
The 4K model got exposed here in FNAC only at a later point. And it's not everywhere, nor in all FNAC shops in Belgium. The 1st time I saw the 4K screen outside my hotel room was yesterday.

"they had the same bad screens, then it's an issue with the model itself, regardless of where you bought it"
That's not always the case, EU and US are very different markets. Here, for example, you can get the GS72 with the 4K screen and a GTX965, in the US is not available. Over time, people reported different SSD models in these GS72s bought from different markets, these products aren't always the same.
The screen of the FHD one I saw here was so bad that I really thought there's something wrong with that specific one. You know, MSIs website and all dealers praise these screens, I never believed it can be that bad.

Why did you buy the 4K screen?
Why not buy it? Both MSI and GentechPC's sites present it as being the best screen, not only sharper, so I was tempted to believe that it's really better than the FHD one I saw. Now I see it's the same.
(as for the resolution, I don't really care much about it, I only use the laptop as a desktop replacement for software development. The only thing I care for is good contrast, and this screen doesn't have)

"Maybe the 4K screen can be calibrated manually to have a better picture?"
For sure it can be calibrated but I don't care how color-accurate it is. Of course, as long as it's not way off.
I only expected the black level to be lower, the color #000000 to be darker. And that's not something I can achieve through calibration but only by lowering the backlight. Calibration would allow me "move" the grays up or down, balance colors, but the only control that can lower the black level is the brighness (actually backlighting).
When the laptop powers on, before Windows loads, when there's no custom calibration in place, my black screen is not black but dark grey. (plus, of course, a tint of blue on the right)

"I've never used MSI's True color software, maybe it is not working correctly with the 4K screen?"
But they advertise this True Color technology on the front page of their website, it's one of the selling points of this laptop. Why do that if it doesn't work on the 4K screen?

"As for software issues I would advise to [...]"
When you buy a $2200 laptop, you kinda expect it to run from the first minute, not to format the SSD and install Windows with everything again.
(BTW, I will install Win10Pro on it anyway cause I need it for work, GentechPC wasn't able to offer the upgrade so I got the upgrade code myself)
About not retaining settings and everything else... My laptop has a C:\Windows.OLD folder that is over 25GB in size. It came with this folder, I found it only because I was intrigued what the hell takes so much space on my empty 250GB SSD. Maybe it's a refurbished one?
Another funny thing is that mine had the BIOS and firmwares at least a version behind (one was from December while the MSI support site lists an update in April. Pretty strange for a laptop manufactured in June to come with a BIOS from December).

the sounds/vibration might be related to the fan. Can you reproduce the issue consistently?
Look, I'm on the green profile now, both fans are stopped and, on which keypress, I hear this buzz noise coming from the left side of the laptop. Like some metalic layers aren't hold together.
If I tap the body of the laptop anywhere else with the same intensity I press the space bar, it makes a stronger buzz sound as pressing the keys the shock is lower, somehow.
If I grab the left side of the laptop body in-between 2 fingers, if I apply a little bit of pressure, then hitting the keys won't make any buzz anymore. Is like something is loose inside and, if I squeeze the body just a little, that's it. Like somebody forgot to tighten some screws somewhere. Like the cooling copper is not glued to the NVIDIA chip (cause it's only on the left side). I hope GentechPC didn't forgot to tighten a screws somewher (the laptop comes default with 16GB/1TB and they customised it with 32GB/2TB).

What do you mean about the laptop back cover? Is it damaged or dented?
Don't know how to say back cover... The lower part of the laptop when you have it on the table. That big plate with 10-12 screws. Not the screen, not the keyboard, the other, the ugly one. It's not bent nor anything but:
- I have the laptop on my lap now (yeah, green mode so not much heat);
- when I slide a finger around the laptop body, I can't say where the top and bottom parts are combined. Well, for the most part;
- on the left side, the top and bottom parts fit perfectly up to the headset connector then, here at the front, the bottom plate feels smaller, feels like it's offse (inset) a little;
- on the right side, the top and bottom parts fit only towards the back, immediately after the power connector the bottom part is a little bit out, seems larger.
Like one of them, top or bottom, isn't exactly rectangular.
(I'm not expecting mobile phone precision but still, not such large gaps)

As about repairing with MSI... I tried calling the MSI service yesterday and today (no holiday here) but nobody answered. Every time I called, there was a robot saying all operators are busy, try again later. On and on.

 

And there's another problem as well: the spacebar won't register if I click in the left/right extremities. I made a video:

 

About the buzz, vibration...

 

How the top and bottom parts do not properly fit.
Note: that isn't a gap but the bottom is larger than the top side. Only from the power connector towards the front, towards the back they combine smoothly.
On the left side it's the opposite, the bottom side looks narrower.

 

cgergescu I feel your pain brother. I am dealing with the hell that is MSI Computer at this point. I've been hung up on, lied to, and completely unsupported on a issue that was completely 100% the fault of MSI. They went ahead and corrected that issue on their website and now won't support me at all in giving me documentation of the fault in order to get a full refund from the retailer. MSI's service is a complete and total joke, their tech support team is immature, unhelpful and rude.

The only answer is to make sure you always use a reputable credit card, or service like Amazon Payments to ensure you get your purchase protected. I am in the process right now of a charge back and A-Z guarantee with Amazon, but it should never have been necessary to do this. Now I have to fight to get my money back after MSI themselves screwed up. I'm not even asking MSI to refund me or make it right, all I need is the case number and documentation that they had an incorrect listing. Never again MSI.

 

Some people are never happy no matter what.

 

I deleted posts in this thread with personal/private correspondence. The public forum is not the place for that, we have rules against it for good reason.

Not that anyone here is at risk for a ban, mind you. But keep the private stuff private.

Also avoid jumping to conclusions. If a situation isn't resolved, don't post about it as if nothing further is going to be done by you or the other involved parties. Posting accusations and other negativity is very unlikely to help obtain a resolution.

Charles

 

My GT62 also has this exact issue. It's annoying as heck for it to miss the space key and have to backspace to correct it constantly. One of the reasons I'm returning mine for a different spec model or maybe a gs73. I can't imagine they all have the issue. My ge62 didn't have it and it was a very recent build with the same keyboard.

 

I have to agree the part where requests for further information don't happen until you follow up and not they are asking these questions of you when they find out they need it would be frustrating. They should be on top of it and reaching out, not making you nag multiple times to move things forward.

Sent from a 128th Legion Stormtrooper 6P

 

Wow; so disappointing here on so very many levels and I'm completely taken aback by the sophomoric and pedestrian execution. Be better. Interested parties need look no further than some other recent threads to discover that I'm actually in the market for a 10xx laptop. Feel as though I personally am left with no choice but to exclude Gentech from available retailers. Shame, really.

 

Honestly, bad things can happen. Delays can happen. Bad communications can happen. Right now cgeorgescu, if you only want to vent, you have already done so. What needs to be done now, is to properly get you what you were already promised (refund) and you can make a better purchase in the future. I do recommend you however, to research the models better, and if possible (though I imagine it must be more expensive or perhaps difficult) buy from a local shop to avoid the whole international issues.

It is a terrible thing to have issues with any machines you buy, or with any procedures you might go through. Regardless of the procedure, or the method, or the reason you are requiring anything that involves to parties, communication is completely crucial. It is important to get a resolution to a problem, but right now if you are not worried about getting a solution, but to raise your voice anyways, this is getting redundant. I can tell you from the many good and bad experiences, that what you went through is NOT the norm for a customer to go through. And I am not even talking about gentech specifically. There are thousands of users and customers here for different bands, models, resellers here.

You will always see people posting bad experiences for all brands, sites, sellers etc. You rarely see the same amount of effort for the good experiences. All bad experiences are learning experiences.

 

I think Ryzeki's post really sums it up. A voice of reason.

I have ordered a couple times from Gentech including returning a unit ( although I took a different model instead of refund ). My
experience has been just the opposite. I will be ordering a 10xx from them as soon as I see some reviews on the model I want.

I wouldn't assume this has been a typical transaction.

 

I don't disagree, and I certainly don't believe this customer's experience is representative of a typical one. However, the way a company performs when there is a problem is crucial to me. Despite musings otherwise, I had made no determination of whether or not Gentech handled the situation properly because they provided no reasonable alternative explanation, and because the process seems to be compromised. If public forums are a place for consumers to communicate and leverage against potential retailing problems and inconsistencies in the marketspace, the only accurate and effective outcome is comprehensive and transparent one. As for me, there are many resellers for the products I'm interested in. I can't and wouldn't define Gentech by one transaction. That said, I did happen upon this problem and the company's handling of it does not inspire the sort of confidence wherein I wouldn't rather take my business elsewhere.

 

This forum is not a "public forum" in the sense that "everything goes". We have rules that exist due to security for everyone involved. If you want to receive specific feedback, you can ask for it. As I said, bad experiences will be the most notable, but if you ask all customers, I am sure you can find positive experience for every reseller out here. We do not know the whole story impartially because we are not the ones suffering from it. We can only relate to the situation and give advice. If I am being impartial, I can see that cgeorgescu had issues with his machine, too many to the point he decided to get a refund, and despite all setbacks, he is getting it. Can the situation be handled better? Sure, there is always room for improvement, but it seems everyone forgets that the issue is being handled. The problem is that in order to reach this point, there was a lot of delay. This is why you are always encourage to keep a direct communication with your reseller or service, even if you do decide to post here.

I don't think it is correct to draw conclusions right now, and if you have anything to say/ask a reseller, do so directly. Why base your entire opinion on this mishandling? You can also create a topic and ask questions. You can see we have a great community with a lot of useful users, as well as constant and generally great customer support for different customers by respective resellers.

 

As I explained in my previous post, there is no conclusion to be drawn in the absence of sufficient information. I don't believe anyone demands (and I personally do not expect) anything in particular from a given forum in terms of its utility toward mediating buyer/seller disputes; however, when those issues are allowed to published interested parties will be watching to see how potentially valid problems are met with what standards of service. The subsequent assessment is a matter of individual opinion. If nothing else, I don't want to spend ~$2000 with the idea that I may have to chase a seller around for a refund if need be (as was stated by another member above), but that's just me. TBH, it seemed like there was more to the story and I was actually half anticipating a very good reason why the refund was so delayed, but I guess we'll never know.

Yes; I agree.

 

Well, the situation here is way beyond "chasing the seller". I believe there might have been more issues due to procedure, international refund or so but this is only my ignorant view on how such matters are handled. The refund was offered and agreed to and will happen. That's not an issue here.

Right now we are just going in circles with this thread, and derailing for the original topic even.

The important thing is that both customer and client are still in communication and they need to remain that way until the refund is finished.

 

International transactions / bank transfers are a pain in the ass to deal with, dont even ask when its a refund. The Banks go to strange lengths to make your life miserable, unless you want to un-necessarily get taxed.

 

The percentage of my online purchases to my total retail purchases is probably really high, but I've only made a handful of international purchases and I utilized paypal for all of them. I have to wonder if that wouldn't be the best way to facilitate this sort of commerce for both buyer and seller alike. Seems like refunds would be incredibly simple that way but I've never done it.

 

Yes, Paypal is easy, but they charge the seller a fee and all. Ultimately increasing the prices.
Bank transactions on the other hand are mostly super easy if everything goes according to plan, otherwise they need a lot of work. Heck for example, My wire transfer from Bank Of America in SF, took 5 days to reach a different bank within California, and the branch being in LA.

 

Yeah, I've used paypal without issues, even when I bought my GT80. Seems easier to deal with paypal in my opinion.

Damm, so wire transfers are cheaper, but quite more of a hassle.

 

I'm just saying it doesn't appear that communication and proactive action was handled expediently and in the interest of the customer. Appearances can be deceiving in the absence of transparency.

This thread wouldn't remove GenTech from my list of retailers to choose from. But on the flip side, what's the use of having the forum with retailers calling themselves out as members if not for good and bad discussion and support? If it's just a bragging right label like a verified Twitter user it's only helpful for Notebook Review's cred as a forum host. That leaves moderators and employees as a non-objective voice in the discussion.

Sent from a 128th Legion Stormtrooper 6P

 

Hi Pat,

I am having a similar issue with my MSI GT62VR 6RE, I am currently talking with Landon Y and just requested my 3rd RMA for this unit from MSI. Its costing me 40-50$ (shipping/insurance) each time that I am sending it in. I will provide RMA info from MSI to Landon Y once I get it. Is there any way to request the system be swapped out vs components being replaced or fixed. I am currently in school too and I need to have a dependable system. 1st RMA was VGA related, 2nd RMA was related to random shutdown when plugged in (90% charged) and this 3rd issue is related to random shutdown when running on battery, battery shows 90% charged. I did run MSI calibration tools a few times over the last few days, but issue still consists.

Initial issue was approximately 30-45 days after purchase so I was unable to return system for replacement/refund, at this point I just need a dependable system for school.

 

here is some additional Info.


End User 08/31/2017 10:50 PM PST System still continues to shut down at approximately 90% battery charge, have performed MSI battery calibration 2 times and it has not resolved the issue. Shut down occurs when system is running off battery. Requires charger to be connected for system to reboot. Is there any way to request a new system, this is the 3rd RMA for this system.

 

That being said, I do hope you get your problem fixed. Keep in mind it's a major holiday 3-day weekend in USA. Expect things to be a bit slow as today is not a working day.

 

Ahoy! Jumping onboard.
Got a MSI 14 inch laptop as a Valentine's gift. Intel wifi cards were way way on back order, but I had to contact them to find out why the build wasn't proceeding. Changed Wi-Fi card to killer wireless and got the build going. Get an email about a minor cosmetic defect, cant be replaced they have no more, offer a small refund, cool. Get laptop. Significant light bleed directly over the 'xoticpc' bezel modification (compared to stock MSI 14 inch laptops at local seller), sketchy battery charging, an issue where the entire screen flickers, tears, dims, powers off and then on. Now the MSI logo has fallen off (where xoticpc changed the color to red).
I've previously had a MYTHLOGIC PC (13inch) laptop I loved dearly, a desktop with a MSI Z97 Gaming Motherboard, MSI GTX 970 4G and a new MSI micro atx Intel 300 series i7 8700k build with a MSI GTX 1070ti Titanium Edition.