@ MSI Warranty - What are Your Stories?

I spent the last couple hours analyzing all laptop warranties and I find MSI's to be somewhat lacking.

When your laptop breaks down, you have to go fetch a box and foam supports (I have no idea where one would get 17.3" foam inserts if for some reason the one in the original box is busted/lost/thrown out).

Another thing is having to pay 30-40$ to Fedex it to their repair shop (wherever that is, I assume Ontario, Canada in the GTA). I find this to be really retarded, considering HP/DELL/ASUS pay both ways.

I'd like you to share your warranty stories with me.

How long it takes, etc. Because if it breaks down during my school semester I need it back SUPER FAST ....like HP-Fast 5-6 business days back-in-my-hands-fast. But MSI is my best 'bang for buck', hence why It's at the top of my list.

 

My GX640 would not play GTA IV or play Bluray video and audio over HDMI without severe studder out of the box. I tried every possible software and BIOS related thing, but no dice. I paid for one-way shipping to MSI, and I used the same box it came in. As a side note, my USB TV tuner (Hauppauge) gave a really weird artifacting pattern, but that could be fixed with a setting in CCC. I hope the new grpahics card they gave me will fix it. It should be here this week.

I sent it in once, but they didn't fix the problem at all. They replaced the CPU, but they obviously didn't test any of the problems I told them I was having. They paid for shipping to send it back to them, and it's been there ever since. They've had my laptop for longer than I have, and I'm kind of POed. Long story short, their support people don't really know/care what they're doing, and they take forever. Other than that...frikin awesome rig.

 

Thing is, hard to ask them to fix a blu ray issue when the machine doesn't come stock with blu ray so it's pretty much uncharted territory for them.

I've had a good experience with MSI RMA. I dropped it off in person, then I got a couple phone calls to confirm the problem I was having and making sure it was fixed. Picked it up a 3-4 days later no problems.

 

I'm glad it went well for you. The physical Bluray drive isn't the problem. Even if I rip the files from one of my Blurays and point any player to that folder, the studder still happens over HDMI. That, and the GTA IV thing was obviously a graphics card issue (major atrifacting) even though other games played fine. Quite interesting.

 

You never mentioned about using another graphic driver. That could be your problem.

 

I work in IT. Trust me, I've tried it all. I went through 3 different video drivers and 4 audio drivers. Plus, MSI deemed it necessary to replace the graphics card and CPU (weirdly), so it's definitely a hardware thing. Plus, all of those issues were there out of the box.