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    600 SERIES: videos and pictures crash the laptop

    Discussion in 'MSI' started by Cryoelintec, Jul 25, 2015.

  1. Cryoelintec

    Cryoelintec Newbie

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    Hello, I run win 7 home premium, when I want to see a video or a picture in normal mode, the computer reboots. When I go into safe mode I can watch videos and pictures. I scanned for viruses, corrupted sys files but couldn't find a thing. I checked the drivers, they're all up-to-date. I used all options proposed by Glarys utilities and everything seems to be normal. Anyone experienced such a malfunction ? I'm getting crazy, it's been doing this for over two months, I believe I tried every option to no avail. Does someone have a suggestion ? It is an OEM Win 7 (no dvd) I have an ISO usb flash drive ready to reinstall Win but would rather find another softer solution.
    Your help is appreciated. Best regards,
     
    Cryoelintec, Jul 25, 2015
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Try removing your nvidia graphics drivers, if you can run videos ok re-install them from msi.com.

    If it starts happening again your GPU is damaged.
     
    Meaker@Sager, Jul 25, 2015
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  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Check the following,
    1. Intel HD Graphics driver is up-to-date
    2. Nvidia Graphics driver is up-to-date
    3. Audio/Video codec are installed, such as K-Lite Mega.
    If problem persists, then restore the OS back to MSI stock if you can since existing installation can be a root cause of failure.
     
    Kevin@GenTechPC, Jul 25, 2015
    #3
  4. Cryoelintec

    Cryoelintec Newbie

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    Thanks a bunch for your replies, I'll check again and come back to you.
     
    Cryoelintec, Jul 26, 2015
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  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    How did it go?
     
    Kevin@GenTechPC, Jul 28, 2015
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  6. Cryoelintec

    Cryoelintec Newbie

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    Sorry, it still doesn't work, I'll try other things before re-installing Win and will get back.
    Thanks.
     
    Cryoelintec, Jul 28, 2015
    #6