[Official] Questions for the MSI Rep! #2

Hey Guys!

I am the community specialist over here at MSI, and I wanted to let everyone know I will be on the boards here at Notebookreview from now on!

I will use this thread as an official thread for any questions, comments, concerns, suggestions, etc regarding MSI for the NBR community!

Please note: Any info under NDA/Embargo, unfortunately, will not be discussed by me. All I will respond with is a polite "i don't know what you are talking about" :hi2:

Hopefully a Mod can sticky this for me!

Geno

 

The previous thread is here.

** GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion please go here.

Note this thread is for questions for the MSI representatives on this forum. You can reply back if they reply to you. If you wish to debate or discuss topics, start a new thread or reply to an appropriate one that already exists. Again, questions only in here for the MSI reps.

Charles

 

MSI Rep: What is the status of the promised MXM GPU upgrades for GT72/GT80 systems?

That's all I will say.

 

MSI Reps:

What is the status of my Pascal MXM upgrade for the GT80 SLI-263?

What form will it take, 1070/1080 SLI, or single 1080?

Will I be able to install it myself, or will it require an RMA back to MSI for installation?

When are the GPU upgrades expected to be available?

How much will it cost for the parts kit and installation?

Thank you

 

MSI Rep.

Will I be able to upgrade my Titan GT80S to the new Nvidia 1070/1080 video chip using the upgrade option that MSI advertised would be available for 2 generations of Nvidia graphics cards during the launch of the MSI Titan GT80S?

Kind Regards,

Carl

 

Hello! I have a question about the GS43VR. I understand it uses Optimus technology, which means its internal display is not compatible with G-sync. But if the GS43VR is connected to an external monitor that supports G-sync, will G-sync work on that monitor? Thank you!

 

MSI Reps:

What is the status of the promised MXM GPU upgrades for GT72 systems?
Will there be a Pascal MXM upgrade with 1060/1070 GPU?

 

MSI Rep,

What is the status of the GPU upgrade for the gt80s -002?

 

MSI Rep,

The advertised 2 generations of GPU upgrades was a primary consideration in buying this laptop.

Questions:
1. If the promised 2 generation GPU upgrade cycle for my GT80 is not an option due to technological limitations, will MSI refund my GT80 purchase price or roll that price forward as a credit towards a GT83?

2. If the above is NOT an option, what option(s) is MSI currently considering?

 

@MSIGeno
@MSI Myco

Guys, can you please feedback to MSI HQ that it looks like someone accidentally made private the GT72 MXM Upgrade video (the one to 980m). That video is still needed to help GT72 Owners do their MXM Upgrades.

The video was made private on youtube.com :


The video is also referenced from the MSI site, the GT72 MXM Upgrade Product page:
https://www.msi.com/Laptop/GT72-MXM-Graphics-Upgrade-kit.html#hero-overview

Please fix. And, please let us know when it's back up for public viewing

 

What are the problems with gs63vr and gs73vr that they are starting to disappear from shops offers hm?

 

Hi I have a GT80 titan and I play "modded" games like Fallout 4 and Skyrim on my computer and was wondering if they would have an effect on the performance of my computer. To start I'll explain a bit about modding so you know what I'm talking about: Modding is when a person or group of people modify the files of a game to improve upon it or add new features. Most mods simply add new 3D models to the game to add variety, some edit game values like weight and damage, and some edit more intricate thing such as character behavior even adding in entirely new functionality. While these mods may cause instability in the game engine it is unknown to me if they have any lasting effects on my machine's performance.

 

Ok Combine99 I'm no computer genius but I have a feeling that altering copyrighted computer games may be illegal to advertise it on a forum especially this on with rules agents it may not be wise...Just a thought.

 

I would like to ask a question but it has been already asked by multiple people and I'm not sure it is going to be answered considering that @MSIGeno has not replied or put any post on the boards since Feb.

I would like to retract my statement as MSI has answered these question.

 

Seems like an odd question for a computer manufacturer. The answer depends on the mod. If you use mods that update or improve the graphics - higher resolution textures, updated higher poly count models, more monsters on screen at once, etc. - they will necessarily take more computer horsepower to display. But that's not really a symptom of having "modded" the game specifically - if the company themselves came out with a high resolution texture pack, for example, it would be exactly the same effect. As to "lasting effects" on a machine's performance, that doesn't really make any sense to me - what would those effects be, and why would they be lasting? Do you mean long-term damage or harm to the machine? Other than while the software that you have modded is running, there should be no effects whatsoever.

Perfectly legal and supported by the developer - Bethesda themselves built the toolkits that people use to make these mods, specifically for the purpose of allowing folks to build new things for their games.

 

They are reading and getting the messages, both @MSI Myco and @MSIGeno have been online here recently:




That's why I use @MSI Myco and @MSIGeno in my messages, so I know they are getting an Alert about my postings.

It would be nice if they could post here and acknowledge they are reading our questions, but they can't answer right now. I am happy they are logged in online and reading our posts.

Of course they don't need to be logged in to read the posts...

 

I have a question for the MSI rep.

Did MSI have any intention of making upgrade Kits for the GT80 and GT70 series laptops when they advertised that they would be made available in 2015 or was it a marketing ploy? If so is it advisable for owners of the systems to seek legal counsel?

 

I've been reading about MSI gs series 4k not necessarily being "true" RGB UHD, but "pentile" with less pixels (if I understand that thing correctly) and also that GS60 only had refresh rate of 48. So my question is about GS73 4k model's screen. I'd like to know what refresh rate is has, pixel layout and what IPS level in reality means.

 

@MSIGeno @MSI Myco

Can you comment on the warranty sticker on the bottom of MSi laptops which is illegal?

I know it doesn't violate MSi warranty, but the link below says otherwise.

http://www.extremetech.com/gaming/2...use-illegal-warranty-void-if-removed-stickers

https://motherboard.vice.com/read/warranty-void-if-removed-stickers-are-illegal

 

@MSIGeno @MSI Myco if the new GPU's in the new laptops are running too hot for making upgrades to our laptops, can MSI please make 'M' tuned versions for the upgrade kits for our laptops?

I am seeing more and more reports that some people are getting steady high temps on their Pascal GPU's, it looks like the systems BIOS/vbios are tuned at high loads to keep the GPU hot, in the 90s:

http://forum.notebookreview.com/thr...iscussion-thread.794965/page-91#post-10324221

http://forum.notebookreview.com/thr...oenix-2-is-here.794530/page-282#post-10324341

These aren't MSI's, but I haven't seen any MSI reports yet that I would trust to stress the GPU's fully. The reports of lower GPU temps from some suggest they aren't really loading up the GPU's.

Thanks MSI Guys

 

Just a small correction, the upgrade kits are for GT80 and GT72 machines. GT60/70 are not part of it (although they did receive a last refresh with maxwell). In particular, the very first upgrade kit was for GT72, because it launched with an 880m, and it got an upgrade kit for 970m/980m.

 

Hello MSI

Still the GT72 will probably get 1060 and 1070 upgrade kits right ? (1060 and 1070 have comparable TGP's to those of the 970M/980M resp. )

 

The thing is, both GT72 and GT80 existed with variants that used the desktop 980. In theory, we could use a lower end cut version of the 1080.

But yeah I think a 1070 is doable.

 

Please.

 

Dear Loyal Gamers,


We have heard and read each and every one of your post in the past weeks and are taking this issue very seriously with our engineering teams and external partners. As a GT owner, I also made the decision to purchase these laptops for its innovative MXM format hoping to extend the life of my laptop so we feel your frustration.

As everyone knows, the performance of the latest GeForce® GTX 1080/1070/1060 chips has jumped significantly over the last generation. This could not have been possible without redesigning the motherboard, modifying power outputs, thermals and other components in order to utilize the full performance of Pascal chips. MSI has been working internally and with NVIDIA to find a suitable upgrade solution in order to meet the demand of GPU upgrade without causing any disruption to your experience.

In order to keep our original promise of upgradeable GPU’s, MSI will be offering a trade-in program for those who currently have GT72/GT80 models with GTX 800 and 900 series graphics inside to new GT72/GT83 with GTX 10-series packed with our latest gaming features.

For the owners of mentioned products, you can download and fill out the attached form.
Please send the form to: [email protected] before Oct. 31st 2016

MSI will send the specifics of this trade-in program soon.

Please note that this program is available in USA only.

We appreciate all your feedback.

 

Very interested in hearing the specifics of this program.

 

Very interested in what will be put in place for the rest of the world?

 

I for one will start saving my money pending on how much maybe after the trade and I will adopt for the GT83VR but crap I have to download all my games and all that work setting up

 

Probably just the US since the upgrade program was also offered to US customers originally.

 

It's likely the US MSI region will recommend the trade-in program to other regions, to keep up MSI's good will Internationally.

I hope all the World-wide MSI GT72/GT80 owners will be offered a similar trade-in program.

 

Does this include the GT80S model? How will this affect warranties purchased from the retailer that we bought the system from I.E. dead pixel guarantee?

 

Thank you for showing up and saying pleasant things to try to calm people down. That's mighty nice of you. No disrespect to you personally, sir, for the things I am about the say. I realize you are the messenger. As such, please take a message home to MSI for us. I'm going to share honestly what needs to be said.

This is a bunch of double-talk scripted BS. NVIDIA has bent us all over and nailed us from behind super hard with Pascal and we need MSI and Clevo to draw a line in the sand. Things have never been so messed up with NVIDIA and Intel and I'm fed up with all of the nonsense, as well as the namby-pamby OEMs that are willing to let them get away with this nonsense. I have been a high performance notebook enthusiast/overclocker for a very long time and I have never been more dissatisfied with the filth I am seeing from you guys. What happened with the Pascal GPU refresh is an absolute farce. Millions of customers, thousands of whom have machines that are still brand new, shafted in a single bound by proprietary crap GPUs. MSI and Clevo are partially to blame for tolerating stupidity from the idiots at NVIDIA and Intel.

Clevo and MSI are the last two standing in what used to be a fairly vibrant niche with MXM and it is incumbent on both companies to partner up and work with each other to stand against the evil intentions of the Intel and NVIDIA Mafia. MSI, in particular, needs to man up and knock it off with the stupid crippled BGA feces CPUs and start using at least K-series desktop quad core CPUs like Clevo. I mean, c'mon man... Titan beast machine with a wimpy candy-butt wuss BGA piece of trash CPU. What a stinking joke. Just because a lot of people are too stupid to no say no to BGA doesn't mean it is OK to take advantage of them. You're taking advantage of the ignorance of the masses and that ain't cool. MSI could potentially rule the roost with excellent build quality and intelligent design, but the half-hearted BGA filth CPU is a deal killing piece of trash that the company should be ashamed of.

We want you to be successful, but all we are seeing is a trend in failure upon failure lately. Now that Alienware has turned to crap, MSI and Clevo are the only high performance notebook OEMs that enthusiasts can put their hope in, and all MSI is bringing to the table is MXM. Whoopty-doo. You guys are way lots better than that if you can get your act together. If you really honest to God understand our frustration, for pity's sake stop creating it.

Take that insulting trade-in bait and switch ponzi scheme somewhere else, step up to the plate and actually fix the mess you helped create. Otherwise many of us that have not already will be abandoning notebooks and going back to desktops. All you will have left for customers will be netbook gamer children that don't have a clue what quality and value look like, much less show-stopping performance.

Again, this message is for HQ, not for you. You're awesome. Have a nice evening and thanks for listening and taking good notes.

As a side note, the most powerful laptop of 2015 shown in my signature is for sale because of the problem I outlined here. The proprietary crap has castrated it and made it essentially a worthless dead end like all of the lesser products of yesterday that were killed by the NVIDIA Nazis.

 

Well... c'mon Church. Can I get an Amen?

 

I completely agree with Mr. Fox here. There has been nothing but "bend me over and give it to me hard" from Intel and now Nvidia. I love my gaming laptop and with what is happening now it looks like the end of a era that should be thriving.

 

Amen!

 

This isn't a discussion group guys, we are supposed to ask a question, and wait for an answer. If you want a discussion, please post it in the discussion group.

MSI is monitoring the other groups, including this discussion group which was created for these discussions:

GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion
http://forum.notebookreview.com/thr...-gpu-upgrade-discussion.795236/#post-10326402

Don't be surprised if your OT/non-question posts (including this one) get removed by a mod.
http://forum.notebookreview.com/threads/official-questions-for-the-msi-rep-2.795226/#post-10322795

 

I have a question for the Rep...


I like what you say my question is ...when I trade in my GT80S for a GT83VR will the GT83VR have the option to upgrade from the Nvidia 10XX card to 1 or 2 generations of the next GPU's that comes out or none? Don't Lie or mislead me, I just want to know so that I can plan for it.

 

Does that only apply to people who live in the US who bought from a US retailer or does it also apply to people who live outside the US that bought their laptops from a US retailer?

 

For the owners of mentioned products, you can download and fill out the attached form.
Please send the form to: [email protected] before Oct. 31st 2016

MSI will send the specifics of this trade-in program soon.

Please note that this program is available in USA only.

We appreciate all your feedback.

Attached Files:

• 
  a">
• MSI GT Trade In Uppgrade program.pdf
• 
  
• Ok I clicked the link but couldn't fill out the form to send it in can I have help or call MSI customer service?

 

To build on this, msi has been quiet about their one laptop with a 6700k. Will this be refreshed, will it have improved cooling (only two heat pipes not extraordinarily thick, but what looks like impressive fans)? Also, for a refresh, if using improved cooling, has msi considered using the new socket to support a Skylake-X next year, which will contain a 4-core processor in the lineup, have 2.5-3 years of upgrading on the CPU, support a hefty number of xeon processors (doubling as a workstation device)? As we feel abandoned, msi and Clevo are the only last hopes for something good, and this would be over the top. Clevo's P570WM is still, to this day, the most powerful laptop in regards to cpu power. It, with help, supported GPUs up through the 900 Maxwell series....

Sent from my SM-G900P using Tapatalk

 

As above. I've found myself in the same position.
All I can add to this is... AMEN!

 

What about us in the UK? I still paid 3K$ for my laptop and was promised upgradability. This is the UK we're talking about, a huge market for MSI. Even if it means I have to ship my laptop to the US I'd do it but please sort us out.

 

What about EU and rest of the world? Will we be able to participate in trade in program??

 

Snallygaster (what a name!) I fixed that for you. You are the messenger but please don't try to fob us off with this crap please. We are probably among the more intelligent of laptop users the world over.

 

good to know you only care about your USA customers.

 

USA Only ? Okey Good to know will try to find unofficial MSI 1070 possibilities for upgrade.. If it doesnt work To hell, I'd take a Clevo and only clevos from now on !
"Modifications to the mobo, they said.."
Why promising 2 gen upgrade if you can't handle it ? The MXM module is almost the same and doesnt swallow more than a 980M ! If MSI said that 1080 will be for 980 Desktop laptops only I would understand but this is really BS..

 

Ok my link didn't work so I went to the MSI website to submit a ticket and got this whats going on?

Your MSI TS ticket number: TS082516035068

TypeCreated DateProblem NoteAttachmentMSI Tech.08/26/2016 Hi Carl, We are not aware of any trade-in program for the gt80 or any other laptop that MSI carries. You can email [email protected] to get confirmation. Tnx.End

Below is my ticket did I ask the wrong question?

User08/25/2016Hello I have been a part of the Notebook review forum and saw the trade in program for the GT80S trade in to the GT83VR and I would like to get a copy of the form. I tried to fill it out online but couldn't for some reason so could I be emailed the link or a PDF that I can fill out and send in. Than you Carl Jones

 

MSI doesn't seem great on internal communication. See the other threads here on people just trying to get the right tech specs on their models and getting different answers from different reps.

That said, if Snallygaster didn't have official "Company Representative" user flair I might suspect he was just trolling us with a fake upgrade program PDF and gathering our info. :/

 

The title is now showing Company Representative under the name.

 

Yup, that's what I was referring to, I just didn't know what to call that text field so I called it "user flair" as I have heard it called elsewhere. I assume there is some kind of official vetting process to get that title. Because otherwise someone could have just made an account, snagged an MSI avatar, and gotten all of our info. I'm not saying that's what happened, I'm saying it would seem suspect if it were not for the official title.