LG service Problem P300

I have been planning to get a 13.3 laptop and looked around and finally decided to pull the trigger on LG P300.
Initially I was happy with the computer but on 17th day (if it were 3 days earlier i could have returned it in the futureshop) the hard drive broke. I called the customer care and the agent was kept on repeating lgrepairportal regardless of what I said. So I went to lgrepairportal and complete the request and got my RMA number and sent the laptop. I have specifically made a mention that it is a faulty hard drive. The laptop got delivered to the service center on Sept 18th. By 23ed after their testing they confirmed (after talking to 3 different customer agents i got this news) that it is a hard drive failure.
Then after I get this two standard reply from them
i) we dont' have a update and will call you back (nobody bothered to call me back)
ii) they are waiting for a specific hard drive (lol one guy mentioned to me that they dont want to install a generic hard drive so they are waiting for the specific model)
One agent even stubbornly told that they haven't received they laptop on 18th but only on 22ed.
Today when I talked they said it might take another 2 weeks or so.
The most frustrating part of this is the agent's are go irresponsible and reply to you like customers are like morons.
I don't even whether i will get it in a month or so.
Any comments or suggestions would be appreicated

 

Man that sucks to hear. 17 days? Wow, makes me think thrice about waiting to buy a p300 now.

 

I'm sorry to hear that, that doesn't seem to be like the greatest service. If I were you I would try to speak with someone higher up (manager or something) and let them know what crappy service you've received - and demand to have something done asap!

@Arngrihm I wouldn't worry about it, hard drives die on all laptops from time to time, I wouldn't read too much into this if I were you. The only thing to be wary of from this is perhaps the service level, but again hard to say if this is an atypical case.

(case in point my friends dell m1330 HD just died < 1 week from purchase)

 

I got to agree with 92DX. HDD is the most vulnerable part could happen with any brand. The laptop itself is nice and speedy. only the after service is crappy.

Well the problem even after my demands they refused me to forward me to the supervisor. They tell me that they will bring it to the attention of the supervisor and he supposed to call me back. Week after still I am waiting for the call They are still waiting for a mystery hard drive to put in my laptop donno when I gonna get it back

 

Sorry to hijack the thread but speaking of the P300 hard drive, how difficult is it to replace it yourself (I am not implying you should have done so)? Is it easy as in most Thinkpads and some Dell's i.e. you just remove one cover screw, remove the cover and the hard drive just slides out or is the disk screwed into place and difficult to access?

 

You're probably right. The service is really disappointing to hear about considering the p300 commands around $1700 after tax right now here in Ontario, and it doesn't sport anything worthwhile compared to most competitors!
It's the lure of this thing that's killing me. I don't know what it is, really. Form factor, weight? I've seen better design in the sony sr and hardware in the lenovo X200!

 

It is really difficult process. You got to remove the keyboard, and then the top panel. you just leave the logic board with processor, GPU and heat sink intact. It is certainly not for everyone.

 

I suggest you start phoning and phoning and emailing bothering them ... send them a link to this thread... that's too long for service just for a hard drive.

They're putting a lot of effort into premium computers right now, I sure they want a good reputation for service, so if you push them hard they will help.

Good luck !

 

This will teach us all... don't break your computer

 

Sent my P300 in recently (20.10. at support center). One of the RAM units was fried, probably due to a faulty mainboard.
After asking, I got the information that they are still waiting for parts to be delivered. After they arrive (whenever) it will take them additional 2-3 days to fix it and send it back.

Wonder how long that might take...

 

Hey i had the same problem, one of the RAMs started to give me blue screens, i was always booting into repair mode where repair would access that memory and crash again.

I ended up upgrading it myself to 4gb. No more BSOD (but i've got some other issue regarding performance, i'll start another thread on this).

I'll see if this ram blows in a while. The first took 2 months of intense daily work before bugging.

 

Concerning dealing with LG support, i'll share my experience (in Canada).

I had a problem with bad RAM after a while (see my previous post). I finally decided against shipping it. Why?
1) 2 to 3 weeks wait for simply replacing a ram stick was ridiculous. If you count shipping + 5 business days it takes two weeks IF they have the part.

When i bought the p300 the salesdude "misinformed" me and told me, in response to this precise question, that in case of memory failure i could get it changed at FutureShop. Not true. Must ship to Lg.

2) Confidentiality of data
Encrypted client data is on my laptop. In case of theft of confidential third party data and insurance policy covers me but it will not permit just handing over the encrypted files, rightly . So i needed to wipe the disk before sending it.

I called the French speaking LG computer support line for Canada, presuming i would get a more personalized service - it is a smaller customer base. Person was extremely helpful. We talked and concluded that a warranty-ok option would be to go to the service center (just 20km from Montreal) directly. I called the service center and they were willing to have me come in and replace the memory right then. I guess this is possible for any part they *have in stock*. you need t check with them. This eliminated the need to wipe the disk because it would not leave my possession.

But in the end, since i don't own a car it was way faster and simpler to buy it downtown and do it myself, upgrading to 4gb.

What probably helped me in my dealing with support was that i knew exactly what the problem was so the LG guy determined the service point should have ram readily accessible and no need to do diagnostics. The service point also problably appreciated the fact no diag was required.

I used 'ultimate Boot Cd' for booting and running memory test applications. They got tests for loads of hardware.

Funny thing: I called LG yesterday about the procedure to clean the keyboard after a Rum and Coke spill. Or if i could buy a new keyboard because it'S real sticky. Still, i need to return the laptop. To get the keys cleanes. 5 Business days + shipping!

 

My ram worked fine in the beginning and completely broke down after 2 months (BSODs of every kind; checked with memtest86+). If I would have been sure that its only the ram, not the mainboard which might be faulty, I just would have replaced it. There is a good chance that the mainboard fries the ram over time...
I guess the statement of the service guy "we are waiting for parts" either means they are waiting for parts (new mainboard?) or the haven't even started yet with the repairs.
Before sending it in I made some backups/images, erased the HDD and installed vista again.

Well, I still wait and hope to get it back soon. So far not the greatest service experience...

 

Got it back today, at least its sitting at the post office waiting for me to get it.

 

Do you know if it was a motherboard problem or just RAM?
If it is motherboard then i'll send mine in eventually.

Thanks

 

Its just the RAM, I guess. At least my old bios settings and password was still there..
Not worth the wait.

 

I had problems for 4 months with my LG laptop...and still 2 months without my laptop.
Never gonna buy a thing from LG again cuz their service sux