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    LG Canada Service experience

    Discussion in 'LG' started by ennoia, Feb 7, 2005.

  1. ennoia

    ennoia Notebook Consultant

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    I figured I'd post a quick note about my experience with LG tech support here in Canada.

    The area were the casing meets my screen above one of the hinges had something between the screen and the casing, I'm not sure what or how it got there, but the result was that the casing came out a little bit from the screne... I let Jeff know and he got somebody from LG technical support to call me at work and give me their Puralator account number with shipping instructions. The techy claimed a 3 day turnaround with shipping paid both ways (1 day shipping each way, plus a day to fix the notebook)

    The problem wasn't that big of a deal and I needed my notebook so I put it off for awhile, but I finally did send it back - I sent it on a tuesday afternoon and got it back friday morning, fixed! 4 days, but I did send it in the afternoon :)

    --
    LG LM50 / Dothan 745
    jerrett.net
     
    Last edited by a moderator: Feb 2, 2015
    ennoia, Feb 7, 2005
    #1
  2. gts2k

    gts2k Notebook Enthusiast

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    wow that's a thumps up tech support[ :)]
     
    gts2k, Feb 7, 2005
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  3. daacon

    daacon Notebook Evangelist

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    Thanks for posting Good News - refreshing to say the least [ :D]
     
    daacon, Feb 7, 2005
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  4. Lokes

    Lokes Newbie

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    Hopefully things won't change much now that LG will be marketing toward the US market as well.
     
    Lokes, Feb 8, 2005
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