Irony, eh?

So I have always defended the Y500 against all odds and boom, my Y500 broke 3 weeks after receiving it. The laptop will no longer start-up and I am sending it in today. The techie said it is (most likely) a HDD failure and I will get a full-system wipe.
How in the heck can a laptop break in 3 weeks.

This is what happened:

Was browsing on the laptop>Laptop shut off>plug laptop in (thought it maybe died)>laptop shows Lenovo screen but then goes a system failure-like screen>tried doing everything the support people told me to do>concluded the laptop has dun goof'd

Once I get the laptop back I am returning it for a full refund.

 

Call them again and ask for a replacement. Do not settle for service repair, this is unacceptable! I had 3 systems changed already and actually the customer service have been very friendly. Do not accept repair bull... as you will end up with more problems.

 

Should I contact post-sales? :'(

 

You get on the chat line and ask the sales guy to transfer you to the post-sales. Tell them that this is something unacceptable, you have never seen something like this before... A system to break down within no time. They will do a replacement for you and as far as my experience with them goes, it is quicker then actually ordering a new system. They will send you exactly the same system. In time, while waiting for a replacement, try to get a msata drive + 750GB 7200 RPM hdd. If you do a search around you will see that it will not cost you that much. Keep the original hdd intact for future use... Try newegg their prices are reasonable and they are good at shipping too...

 

Why the new HDD?

 

That's upto you if you want it. The new hdd is to get a boost in loading your apps / games. It does make a difference between 5400 rpm and 7200 rpm. And secondly, if you use the current hdd which is a piece of sh.., you will mess up the restore system. When you get the msata drive for windows you will have to make a backup of your current operating system (recommend paragon) to have it installed on your msata drive.

 

I was thinking about waiting and buying a Samsung 840 Pro (or any new version) in the winter.. mSATA can be bought whenever

 

I run a msata card + a seagate 7200rpm hybrid drive for my y470p and y500 and that the only way to fly imo, speedy boot up and great load times for games.

 

You know, lenovo has something really amazing going for them, no other laptop can touch this thing in it class, but do to lenovo f******* lazy a** quality control, their going down a road that they might not recover from. It's like I don't care how popular or have many orders/back orders you have to fill, do the Damn quality control right. The sad thing is, is that the y 400/500 are truly amazing machines for where their are in today market, to bad lenovo them selves are running it in to the ground.

 

I couldn't agree more. I loved the laptop but I am not going to stick with a laptop that breaks in 3wks or whatever. No joking manner here.

 

I made the same point, in my first post on this thread:

http://forum.notebookreview.com/ideapad-essential/705020-lenovo-y500-sucks-thread.html

"Perhaps it's the user not the product?" :laugh:

I guess you need to re-visit that thread. :rolleyes2:

 

So wait, you're wigging out because you've had a hard drive failure? You do realize that hard drives die all of the time right? There is a reason that people say to back up all of your important data at all times.

Have them replace your hard drive, and then enjoy your laptop.

 

I'm noticing a trend lately, company's are shipping products that are defective. I work in a warehouse for a major company (can't name), and we deal in appliances, lawn tractors and everything in-between. I've dealt with customers returning appliances that dont work period and can't be repaired, and I ask my self, how the Hell did this pass quality control. Same with tractors, the control arms are always bent and they ship them anyways and our higher up's tell us to release them because they have warranty, if they want it fixed deal with warranty. I feel lenovo is the same or they don't even have a quality control. I know when it comes to electronics its different because their very sensitive but a lot of units leave with defects that should have never left in the first place. Never the less, I really hope lenovo gets their s*** together.

 

I hope so too because it is a nice laptop..

 

Well that tears it, I think im officially not going to get a Y500 anymore and get a MSI GE60 instead, the GTX 765m looks very promising and also with optimus I should be able to get WAY better battery life with Haswell compared to the Y500.

 

What you guys keep forgetting is that this is no high end machine, yes it does contain higher end components, but this is a middle of the market entry that no other company can come close to verse prices vs what you get. I am no way supporting lenovo with poor business practices and decisions. Yes by all means I bust my a** for the money I make and so does everyone else, and you should get your moneys worth. Some people have different opinions on what their moneys worth is. Like I said before, the y 400/500 is a middle class entry, the components are mixed between high and middle end stuff. If you feel like its not worth your money then so be it, your entitled to that decision. I just feel like people these days just look to find something to b**** about, its kind if sad.

 

I saw this thread and the only thing going through my mind is: MWAHAHAHAHAH!!!!

But seriously, I feel for you Logan. I'm not the type of person who stoops low enough to gloat in others' misfortunes. Now you uderstand how frustrating it was for me to go through this thing twice.

And for those who say this is not a high-end machine, that's no excuse for shipping a broken product with this kind of quality control. Sure, if I'm rich and spoiled and throw a bunch of money at a product, I sure as hell am gonna expect perfection or something close to it. But I'm not and this is still a $1000 laptop. There are people in this world who make less than that in a year. It's not an insignificant amount of money.

 

Like I said, in no way am I supporting lenovo with their poor business practices and decisions, perfect case and point, the both of you should have never received defective laptops, but then again in the computer world s*** happens and you might, is this one of those instances, no. The y 400/500 is a middle line entry with some higher end components. Some people don't agree with the decisions made by lenovo to use certain components, and they have every right to think that way. At some point in time their going to have to use parts that aren't high end and when they do use middle class components people bicth about it, people your getting a steal hear at what there offering.

 

I am sorry or my ignorance . Forgive me !

 

I don't think that's very accurate. Nobody is complaining about the level of components or the performance of said components in the Y400/Y500. They know they're getting an absolute steal at this price point. What they are complaining about are things not working or breaking in short order, false advertising, and poor customer service. That's unacceptable whether you're getting a $200 netbook or a $2000 desktop replacement. You should expect a basic level of quality regardless of what product you're buying or what price you're paying.

 

Because of this very reason I will never be getting another Lenovo Ideapad

 

Hence my first post on the first page where I touched briefly on lenovo's amazing quality control.

 

I do not think one person really believe the components are low quality it's the composition of the components by Lenovo..

 

Yeah I got it. I just wanted to make it clear that no one is ****ing about the performance of the machine. When you start talking about mid-range or high-end components it's too easy to assume money buys not just better performance but better quality too, as if you can't expect a certain level of quality if you spend less.

Hey FSU Logan, I don't know how diligent you've been about backing up data on the failed hard drive, but if you use the freezer trick (Google it) you might be able to revive it long enough to transfer most if not all the important data off of it. It's the worst feeling in the world to lose irreplaceable data through a hard drive failure this way.

 

I already mailed the laptop. I didn't have anything really important anyways

 

maybe you can get lenovo to get you the newer y510p model? since it's their fault anyways.