If I'm not happy with my screen, will Lenovo replace it via repair?

And can it be done any time within my warranty? I feel like it'd be odd if I called them a month after receiving it and told them I wanted my screen replaced because it's grainy.

(I'd send now, or even somehow ask for a replacement, but my backup laptop is currently not functioning.)

 

Your best chance is during the 1st 21 days. Let us know how it goes, i may opt to go that way too.



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I thought you were happy with your samsung screen

 

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I thought they only replace the screen if it has a number of dead pixels above some guideline set by lenovo?

 

You can try, but they may tell you, "tough."

If it bothers you enough that you don't want keep the notebook, you better make it clear to them that you are not pleased with the notebook and they may let you return it.

Does the screen justify the hassle of a return?

I, personally, think they will tell you that you're out of luck.

 

That's just dumb. No laptop manufacturer makes 8-bit screens anymore. You guys can just give it up already.

 

I was. I guess I made the thread too soon haha.

Actually, the 6-bit pixel issue is something I've accepted as part of the technology. It's indeed annoying, and the high-resolution screen doesn't help, but I'll live.

It's the anti-glare coating that makes my screen look like it has a layer of sand over it that is bothering me.

At this point, I think it does. But I could feel completely differently in a week or two. I may get used to it. That's why I want to wait.

Also, I'd hate replacing it only to realize that the majority of the displays suffer from this, though I don't believe this is the case.

Read above. I knew I was getting a 6-bit panel when I ordered. It's the anti-glare coating. Now if you tell me that all matte screens have this sparkly effect, I may give it up. But I think mine's a little extreme.

 

I use a Sony FZ series with a 15.4 screen and I absolutely love it. It is really bright and crisp. On the other hand I also use a Dell Vostro 1400. The laptop almost feels "dead" after using the sony because it's very dim compared to the sony, and it is in fact grainy as you describe it.

So I can tell you from first hand experience that the grainy screen is very annoying and worth the return/exchange if you have time.

 

It's really not about the 8 vs 6 bit.. it's the fact that you notice it without even trying. The way they implemented dithering is causing weird screen door effect (but its not really screen door)

this screen wouldn't pass my eye test on a $300 laptop. it's useless.



AMITFACE... can you do a little test ? change the setting from 32bit to 16bit and tell me if you notice a difference (color still looks like crap, cause it doesn't have the entire palate, but it doesn't use the awful dithering)




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Lowspeed: It's still there when I change the color to 16-bit.

 

What screen do you have ? the WXGA+ or the WXGA? i got the WXGA+

I'm not saying it eliminates the problem but for me at least its not irritating the eyes. (i think because the dithering pattern is different)



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I have the WSXGA+. I think the high-resolution makes the problem much more noticeable since we're focusing on smaller objects, so we notice the smaller pixels more. I changed my resolution to WXGA+, and while it's still there, it's not nearly as annoying. Of course, everything is also somewhat blurry.

 

What's the problem? Poor gradients or screen sparkle?

 

My problem is screen sparkle. Lowspeed's problem is poor gradients.

 

I have bad screen sparkle on my non-Thinkpad. I had a T61 and it had slight sparkle but nothing like what I have on my non-Thinkpad. Have you looked at other T61s to gauge whether you have an extreme case?

 

Before I bought mine, I looked at a T60 at Best Buy, and the screen did not bother me. I haven't had a chance to check them out since I've gotten my T61. Even my old external LCD has some sparkle, but nothing compared to the T61. I know it's because of the anti-glare coating because when the screen is off, the lights are on, and I look at it from an angle, I can see the sparkle/grain pattern on the screen.

 

You have the Samsung screen? I hate sparkle too. My LG panel was nice though.

 

Yes, I have the Samsung. I plan on having this laptop for a few years, and it's not the kind of screen I want to look at. I don't even like looking at it right now. I think I'm going to call Lenovo tomorrow and see what they say.

 

It makes me fear getting the Samsung screen. It seems like the majority of people got the LG panel, but it makes me wonder whether all the Samsung panels have a sparkle problem but the minority who received them either hasn't noticed or doesn't care. Or maybe it really is just a defective panel. I wouldn't hold your breath about getting it replaced, I don't think there are guidelines for sparkle like there is for dead pixels so I would consider it a lost cause. If I were in your situation I'd probably return it. Either that or Ebay it. I don't think you'll get anywhere with their tech support trying to claim the panel is defective.

 

It's really hard to tell because on all the other forums, there are threads left and right about grainy/sparkly screens, while on the Lenovo board, it's not common at all. Either 1) Not enough people care .. or 2) It's not that common.

I honestly don't know how people couldn't care, because it can get very annoying... and since I'm certain it's caused by the coating, I'd like to think most matte screens have it. But I don't know if all are as extreme as mine.

If I get it repaired, I have a feeling they'll put the same LCD on my computer because of the FRU#. If I get it replaced, then it's luck of the draw again. gaah

 

An update:::

I talked to tech support today, and the guy offered a replacement, few questions asked. Easiest Tech Support session I've ever had.

"What's wrong?"
"Screen is sparkly. Looks like it has sand over it. I'm sure it's because of the anti-glare coating."
"That could be how it's made"
"I've seen better screens on Thinkpads."
"Oh. Alright, here's your case number. Ask for a replacement"

So I did, but the only problem is that they can't just replace it. They have to process a return (sans restocking fee) and re-order. Unfortunately, the new order is $100 more than when I bought it, and I'm not feeling too good about that. I'll probably cancel it. The computer is definitely going back though. The screen is no good, and I saw a T60 at Best Buy today (same screen res) with a sparkle-free screen.