IBM the worst Call pre-sale service ever

I was doing some calls to HP,Toshiba, Sony , Dell and IBM
to get informations (Specs) about notebooks and asking some questions
so i could compare brands .

Here is my experience:

Sony: pick up the phone said we will swith you over
then told me line is busy call again, had to call for about
20 times to finaly get through , but i got the information i wanted.

Toshiba: Excelent pre-sale service told me everthing i needed to know, event sent me an catalog with UPS for free

HP: Excelent pre-sale service very kind , provided lot of information
had a long talk with them and got all my questions answered.

Dell: They have a good service, but not excelent because they try push you into buying products right away GEEEZ .
I got all my answer answered, but then this guy start talking about if i was intressed buying and i could buy now ,
i told i was not intressed since i have a good shop that gives
credit, person replied Dell give credit too why not buy from us,
he wanted talk a lot and when he put me on Wait to find even more information I even had requested i HANG UP
Dell does not have bad service but Come'an they Trying to push you
into buying products against your will , they show Way TOOO much intress in you .

IBM: Finaly i call IBM .
But contrary to dell intress to push products on you,
IBM show no intress at all.
I asked for product information and they said i have to call a
retailer , i asked question about notebook , they said they
can't answer have to talk to a retailer.

They gave me a number and that's all , Terrible.
I called Ibm Retailer they said they will email me information
later same day, gone a week now Never heard again from them.
IBM may have the best notebook but what a junk of pre-sale service
they have (i'm located in spain)

 

I don't know about worst ever, but my experience with IBM's phone people in the U.S. has been pretty scattershot.

Four different sales people gave me four different prices on the same product. One guy kept insisting that a UXGA screen was a great bargain, after I said several times that that was too high a resoution for my purposes. But then one guy was super-helpful and volunteered updates on my order status and other useful info.

The switchboard people have proven completely useless.

The only department with consistant streak of common sense is tech support, and even there it's hit or miss. You can tell that some really know what they're talking about, while others don't seem qualified to take orders for Ron Popiel products, much less provide tech support for laptops.

My one experience with HP Business tech support was fabulous, though. Even though it took like 10 minutes, the guy insisted on staying on the line while I installed some driver updates saw the problem through to resolution.

I'm at the point where I cringe if I call tech support and hear an clearly American voice. The Indians and Canadians have been the best in my limited experience.

Nothing is as bad as the tech support from Gateway 2000 back in the mid-1990s, though. After two hours on hold, they would admit that they were flipping through a book looking for the problem described.