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    IBM Warranty Service

    Discussion in 'Lenovo' started by dietcokefiend, Feb 1, 2006.

  1. dietcokefiend

    dietcokefiend DietGreenTeaFiend

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    For those of you guys who have been unlucky enough to break your IBM laptop down the line of service, what was your experience like dealing with the mail-in service? I have seen some absolute horror stories with laptops being sent back multiple times, each time the laptop arriving in worse conditions, and other times I have seen reports of very fast turn around and very happy customers.

    What has your experience been like? If you could, just don't click on the poll, but describe your situation a little bit.
     
    dietcokefiend, Feb 1, 2006
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  2. dr_st

    dr_st Notebook Deity

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    I don't like sending my laptop. I'd rather bring it to the service center myself, which is not so far from my uni (one hour by bus). I went there once because I broke my Fn key. They fixed it within an hour, despite there being a line of like 10 other people with their Thinkpads. Pretty nice. Even gave me a free trackpoint cap.
     
    dr_st, Feb 1, 2006
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  3. strikeback03

    strikeback03 Notebook Deity

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    all my personal experiences have been on-site (had an IBM repair center at school) but a few of my roommates had to use the mail-away service after the warranty expired, and things went perfectly for them.
     
    strikeback03, Feb 1, 2006
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  4. thePCxp

    thePCxp Notebook Guru

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    My experience with the IBM warranty service was great. I had to send my ThinkPad in to get the system board replaced and they send it back to me fast and everything was fine. (I also didn't like being away from my ThinkPad).
     
    thePCxp, Feb 1, 2006
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