How to complain?

Hello,

I bought a T60 at the beging of 2007. I installed retail version of Windows XP and it worked fine until I reinstalled it on Augest. After the reinstalling, I am facing keyboard and mice have no responses frequently.
I mailed the labtop to the IBM service center two times but they can not fix the problems.
I found a suggest from this fourm and installed a hot fix from Microsoft. It improves the problems by reducing the occuring times of the problems. But the problems are still there.
I have no choises but sent my labtop to the IBM service center again. They told me it will take several weeks to identify the problems. Because I cannot work without the PC and I asked to sent it back.
However, it becomes even worse. The problems happened 8 times during 3 days after the labtop was returned and new problem is created. I'm getting a blue screen now and this is happened 5 times in 3 days.

Can you provide some suggestions how and where to complain so that the problems can be fixed?

Thanks.

 

If it was me I would: Get a new harddrive, fresh install of windows + drivers. See what happens. If that doesn't work send it into the repair center again. Try running trouble shooting tests to make sure everything is working correctly, memtest86+ is a good one to check for memory problems.

It sucks you can't work without your laptop but how it is supposed to get fixed if you refuse to send it in? Also if you live near a service center you can take it in person.

 

If you reinstalled with a retail version of XP, you have to install a lot of Lenovo specific stuff or you will definitely have problems.... Many of the thinkpad/thinkvantage installs are optional, but all of the chipset drivers and system interface drivers are a must have. Just install the System Updater and look through the list. I have Vista on my T60p, but if I was going to install XP I would install the following for sure:

- Latest BIOS
- Audio Drivers
- Matrix Storage Manager Drivers
- UltraNav Driver and Utility
- Wireless and Wired network drivers
- Power Management
- ACPI Power Management
- Windows XP Update Module
- Intel Chipset
- the 4 Registry patches for XP

If the only thing that changed was that you reinstalled your OS, it definitely doesn't sound like a hardware problem, so I wouldn't send it in.

 

i'm not sure if this is related to your problem, but someone mentioned that things can go wrong if you don't install the chipset drivers first.

 

Yes I would do a clean install, and install the chipset drivers first.

http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67818

The above link is for the chipset drivers for XP.

 

Thank you all for the responses.
I've noticed all of the suggestions. Here is what I did.
After received the PC, I installed the Windows XP retail version, installed the drives that come with the PC and it worked fine. I have the problems after I reinstalled the same Win XP on this PC two monthes ago. In order to exclude the installation problems, I reinstalled the OS several times with the drives that came with PC and downloaded from Lenovo web site. But problems are appeared again and again. I installed all of dirves and I checked there is no any problems in the Device Manger.

I will install the OS again and I want to make sure for several things.
1. I remembered I installed a drive when I called the support center before I reinstalled the OS. Is that the Intel Chipset dirve? or please let me know where to find the drive and how to intall it.

2. Do I need to install the OS(window XP) shipped with the PC so that all the installations are back to manufacture status and reinstall the retail verion of window XP? or just install the retail version again?

3. Is there a quick and security way to install the drives? Will the ThinkVantage take care of this?

4. Did anyone install the HotFix for these problems?

Thanks.

 

How about requesting a set of recovery CDs from Lenovo? If you install this image and are still having problems, there may indeed be a hardware problem.

 

It sounds as if there is a hardware problem and it's going to be VERY hard to find because of the frequency that it occurs. My guess is that it's either memory or disk.

 

The drive from this link, http://www-307.ibm.com/pc/support/si...cid=MIGR-67818, is for T61. Do you have the chipset drive link for T60?

 

leon588 if you want to do a clean install of an operating system, it is a good idea to learn how to find the drivers you need, instead of asking someone to find them for you. Lenovo and IBM have a great listing of drivers and it is very easy to search, have you tried to look for yourself yet? Here is how it is done:

Go to www.lenovo.com
Click on drivers and downloads at the top
Click on the drop down menu and select Notebooks and Handhelds
Click on drivers and downloads on the left side of the screen under Support and Downloads
Under family select Thinkpad T60
Under type select all types
Under operating system select Windows XP

This will show a list of all the drivers needed for your computer. Very simple. Chipset driver can be found on page 3. I will not link you as you need to know how to find this page to download the rest of the drivers needed to run your computer correctly.


Also did you make sure to make recovery disks of your system? Before you wiped it clean?

 

Thank you, bradd.
I got it and I assume it will be the location other than Lenovo.
But, can you describe how to make recovery disks? I don't have flopy driver.

 

When you first received your system, it came with a program called rescue and recovery. It is put on there by lenovo so that you can restore your operating system to factory install if anything goes wrong. Your harddrive should have a 3-5gig (guessing on the size) partition that contains all this information needed to restore your harddrive. If you did not repartition your harddrive you should still have this extra partition and it should still contain a copy of your factory installed OS.

If you install the rescue and recovery program (i think you can find it at lenovo.com by searching the way I showed above) you might be able to still make these recovery disks from that partition. The recovery disks should be able to restore you computer to its original state.

The recovery disks usually take up 2-3 DVDs. I have fortunately never needed to use rescue and recovery nor have I ever done a clean install so I'm afraid I can't be very detailed with my explanation. Maybe someone else will drop by and add more to this, or correct me if I am incorrect with something. Either way it is a good idea to make these recovery disks if you still can. If you can't they can be bought from Lenovo but they charge $40.00.

 

Yep, I've made the recovery CDs when I got the PC. It sounds the clean installation means install the OS from the recovery CDs. Is it correct? If so, I have another question. Since I've already updated the BOIS to the latest verion. Will it matter if I install from recovery CDs? I remembered the orignal version of BOIS it 0.9x but it is 1.x now.

 

Clean installation means to install from your own retail version XP cd, no additional lenovo software. Factory install means to install from recovery CDs. I just do not know the limitations of your retail version xp vs a factory install as I have no personal experience in the matter.


I do not know about bios, sorry.

 

I am preparing the re-installation. What is the 4 Registry patches for XP?

 

These:

- Common Windows update modules (United States only) (list says US, inside says Worldwide)

- Windows XP Update Module Q909667

plus Intel Chipset drivers... I actually see 3, not 4.

 

I use to work in the warranty repair business and and the problem you describe are the types that are a PITA since it is hard to tell from a hardware to a software problem.
One thing you could try is installing Ubuntu for a while and see if that clears up the problem