How can I cancel my custom thinkpad order?

Hi,

I ordered a custom built r61 yesterday (saturday), and was really disappointed with the delivery time (I think it was about 3 weeks, it said 1-2 weeks). I don't have that long, and I need to cancel my order today (Sunday). Can I cancel online? How long will it be until I have the money back in my account? I assume they didn't start building it yesterday or today, so they shouldn't have a problem.

 

I think your best option will be to cancel over the phone on Monday. When you cancel they will not give you a cancellation number or e-mail. You will have no proof that your order was canceled. All they do is "send a note" to some unknown destination to have it canceled. Some cancellations show up immediately on the order status page. Other times it takes a week or more to be canceled. Sometimes they are never actually canceled and your card will be charged and the laptop will ship anyway. It can be a nightmare. Search the threads for more information.

Most importantly, do yourself a big favor. Ask the sales rep to send you an e-mail stating that you called to cancel the order so you have proof if there is a problem. Do not hang up the phone until you see the e-mail otherwise it will probably not be sent. I speak from experience.

 

I purchased online on Thursday, found out about the coupon on Friday and called to cancel on Friday. I checked today and my order is gone from the website.

 

How many days after placing an order do we have to cancel it without incurring any fees?

 

There's no exact number of days. You just have to tell them before the factory starts building your laptop, which isn't predictable and depends on where you fall in the queue.

 

Thank you Johnny-like your avatar