Help with recent R61 order

Can you guys help me out?

I pulled the trigger on a R61 last night..After looking over the confirmation email with all of the detail, I noticed that the video card card listed on the email is different than what was in the cart when I paid. There was no option to select anything other than : Intel GMA X3100 GM965 w/ 1394 ???

What do you think I'm going to get here? ...960? I hope not!

Any info would be appreciated.

From the order email:

The above product code consists of the following component(s):
Qty Component Description Cost
1 7732CTO CTO THINKPAD R61 1 YEAR DEPOT WARRANTY $732.60
Qty Component Description Cost
1 42X2726 SBB INTEL2DUO PROCESSOR T5470 $0.00
Qty Component Description Cost
1 46P4166 VBB MICROSOFT WINXP PROFESSION $0.00
Qty Component Description Cost
1 42W7133 SBB MSWIN XP PROF. US ENGLISH $0.00
Qty Component Description Cost
1 42V9323 SBB 14.1 WXGA TFT,W/OCAM. $0.00
Qty Component Description Cost
1 42X0931 ** INT.GMA 960W/1394,SMCARD $0.00
Qty Component Description Cost
1 41W2060 VBB 1GB PC2-5300 667MHZ 1DIMM $0.00
Qty Component Description Cost
1 42V8195 SBB KEYBOARD US ENGLISH $0.00
Qty Component Description Cost
1 42W7033 SBB ULTRANAV(TRCKP+TOUCHP) +FINGR $0.00
Qty Component Description Cost
1 42V8712 SBB 100GB HDD,7200RPM $0.00
Qty Component Description Cost
1 42V8717 SBB CD-RW/DVD-R.24X24X24X8UB-S $0.00
Qty Component Description Cost
1 41W1685 SBB 11ABGWIFI WL LAN USEULAANZ $0.00
Qty Component Description Cost
1 62P6054 VBB INTEGR.BLUETOOTH PAN $0.00
Qty Component Description Cost
1 42V9339 SBB 7 CELL LI-ION BATERRY $0.00
Qty Component Description Cost
1 41W1787 SBB CPK NORTH AMERICA $0.00

 

call them first thing in the morning. That's what I'm doing 'couse they gave me 2 different prices - on the order website and in the confirmation e-mail.

 

You guys should prepare yourself for a looooong wait tomorrow, before you get to CSR

 

I don't know who I feel more for tomorrow morning, all you guys or CS.

 

Whats your ship date? 8/30/07 here. Jeez Do they respond quicker to email? <<Something tells me no.>>

 

You might want just to cancel the order, saving yourself a great deal of time and frustration.

 

I'm new to this- Is there a possiblilty that they will not ship this on time/cancel this order on me down the road?

 

Sorry, my comment was addressed to those who've been overcharged since Lenovo's CS service is very reluctant when it comes to editing prices.
In regards to your question: you're getting the Intel X3100 card.

 

I'm pretty sure that's a harmless mistake. The only integrated processor that exists for the Santa Rosa platform is the X3100 aka GMA965. GMA960 doesn't exist, and GMA950 is only for the Napa platform. No need to jump the gun and cancel orders and crap.

 

I think their system is all jacked up- this is on order status detail and makes no sense:

----------------------------------------------------------------------------------------------
42X0931 ** INT.GMA 960W/1394,SMCARD


** The product(s) highlighted with a double asterisk are subject to a state recycling fee. The applicable recycling fee(s) for the state the order is being shipped to have been added to the order. These fees are not taxed.
-------------------------------------------------------------------------------------------------


Why would the video card have a recycling fee? I ordered a t61 last week, no fee on x3100 965 ???

 

hey i got the same problem when i ordered... did you end up figuring out what happened?

 

If/when you do talk to a CSR, I think you'll find the "GMA 960" is just a feature of their ordering system. You'll still get the X3100. The order manifest contains a bunch of other mysterious entries as well - maybe that's why they no longer show the itemized list any longer when you check your order status

 

weberror. They're canceling all the R61 orders placed during the weekend. I just talked to their representative (after 40min wait on the phone).

Too good to be true I guess ... F*#K!!

 

how do you know this? i haven't gotten any cancellation notice... plus my order link is still valid.

 

Some if not most of your orders will get through. Especially if you bought some upgrades, and just didn't go straight $473.

 

I don't know about that. The rep sounded pretty adamant about what he said. I think this is similar to that $60 deal couple of weeks ago. But I really don't know what will happen to those of who ordered the R61 with the T5470 CPU because the rep said they were never available for the regular R61 to begin with. Lenovo can't deliver a laptop if they can't make it.

 

Similar, only if it's a price mistake. And even then, it's nowhere close to that extent. I bet they wouldn't even lose money on this on if they went through. For sure on the x61 was a loss.

What I think (and predicted in "what happened to T5xxx!?") is they did have them to offer, posted the deal intentionally (not a mistake), and the exponential effect here and FW, SD, BB, etc cashed them all out. Lenovo didn't expect it'd explode to that extent.

Of course I'm guessing, and he could be telling you the truth that everyone's get cancelled. But let's assume what I suggest is the case for a moment- if you were a CSR, would you rather tell a customer whose order was to be canceled that there just were'nt enough of the parts, or simply that everyone's order was canceled because the part never existed? You'd have been much more pissed had he told you the former, instead of "oh well just missed out on a price mistake" vs they authorized your card, let the order go through, now just cancelling it when others did. You'd fight harder. They already have a hardcore case of the mondays going on over there.

Not that I know, just thinking that if what I guess WAS the case- that's exaclty what they'd say anyways. And lenovo has told me far more lies than truth, so I'm skeptical.

:laugh:




(Edit- Also, consider that processor option disappeared last night- if it were a glitch and they never existed in the first place, and cs is just finding out about it this morning- why at some point did that processor option disappear yet pricing structure remained the same?)

 

I called in at 6:30 am PST, confirmed the x3100 was the card, Also added DVD recordable, changed 7 to 6 cell, and added the camera. They sent me a new confirmation....charged my CC. I would assume I'm good- 8/30 ship date.

edit:

I ordered the T5470

 

How soon will they be done canceling orders? Do you think I should call and cancel my order now to free up the money from my credit account asap?

 

Did you upgrade the R61 ? T-5470?

The CSR did put me on hold to check, after telling me they had a problem over the weekend...came back on: "Your fine"----->. I got up early to make sure if they were short, I was gettin one!