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    Help Please - Booting error

    Discussion in 'Lenovo' started by laptopbuyer219, Jan 4, 2013.

  1. laptopbuyer219

    laptopbuyer219 Notebook Enthusiast

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    Hi -- my computer froze when I left it on over night. I didn't notice until after I plugged my phone in via USB. I tried restarting (sleepy and forgetting to disconnect my phone).

    I know get a blank screen upon booting - windows won't load. If I wait long enough, I occasionally get an error code along the lines of:

    oxc00000e9, unexpected I/O Error

    it tells me to disconnect any bootable USBs or DVDs.

    I have.

    What can I do?
     
  2. Thors.Hammer

    Thors.Hammer Notebook Enthusiast

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    For starters it would be nice to know the make and model of the computer, if this is a HDD or SSD, the age of the storage device, and the date of the last full backup you did.
     
  3. laptopbuyer219

    laptopbuyer219 Notebook Enthusiast

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    It's a Lenovo T420.

    HDD

    it's about 9 months old.

    last backup was about 1 month ago -- I would prefer not to lose data.
     
  4. Thors.Hammer

    Thors.Hammer Notebook Enthusiast

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    Will your machine safe boot?
    Is this Windows 7?

    Do you have an ultrabay HDD adapter and will the drive boot if you move it from the primary bay to the ultrabay?

    Do you have an external 2.5" drive enclosure that you might be able to put the HDD in and verify if it is operational when not in the machine?

    I'm just wondering what resources you might have to triage this problem and determine if it's the drive that is the culprit.
     
  5. laptopbuyer219

    laptopbuyer219 Notebook Enthusiast

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    Here the full message:

    Windows has encountered a problem communicating with a device connected to your computer.

    This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in us, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.

    If you continue to receive this error message, contact the hardware manufacturer.

    Status: 0xc00000e9
    Info: an unexpected I/O error has occurred.
     
  6. laptopbuyer219

    laptopbuyer219 Notebook Enthusiast

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    Won't boot into safe mode.

    Yes, Windows 7

    might be able to try testing the drive.
     
  7. Kaso

    Kaso Notebook Virtuoso

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    Your personal files should be okay.

    Do a Windows 7 system repair. (Check this and this.) If that works, done! Otherwise, proceed.

    Get a new 2.5" HDD ($60, $80, quite affordable) from the nearest local store. Put it in the main bay. Do one of the following: (1) restore from a good system backup, assuming that you have one; (2) recovery from factory discs; (3) do a fresh Windows installation.

    When the system is up again, connect the old HDD via a SATA-USB adapter cable and see it as an external drive. Locate your files on the old drive and copy them to the new drive. (Format the old drive and keep it as a spare, or put it in the UltraBay.)

    Please, try hard not to have your personal files on the same disk or on the same partition as the OS. At least, create a separate partition for your files. Better still, have a separate drive altogether and put it in the UltraBay.
     
  8. laptopbuyer219

    laptopbuyer219 Notebook Enthusiast

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    Thank you.


    Repair disk didn't work.

    Pulled harddrive & used sata wire on another computer it reads a 1.34 gb system drive, 5.6 gb lenovo recovery drive but no files when I open and a blank local drive that it says I need to format before opening
    Lenovo is sending new harddrive. I assume my data is lost.



    Anything I can try?