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    Good Salesman/CS Rep Email/Phone?

    Discussion in 'Lenovo' started by ponicg, Jul 31, 2007.

  1. ponicg

    ponicg Notebook Consultant

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    Does anyone have the e-mail address or phone + extension for a good(read: helpful, friendly, responsive) CS Rep or Salesman? I need to call and check on my order and don't want it to get screwed up by an incompetent Lenovo drone.

    Thanks!
     
    ponicg, Jul 31, 2007
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  2. t40-t61

    t40-t61 Notebook Geek

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    I think you won't wait too long, I called them last week several times. normally I just waited about 1-2 minutes.
     
    t40-t61, Jul 31, 2007
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  3. ponicg

    ponicg Notebook Consultant

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    I'm not worried about the wait - I'm worried about somebody messing up my order/shipment/etc :)
     
    ponicg, Jul 31, 2007
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  4. vaw

    vaw Notebook Deity

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    "Friendly" does not imply responsible. It is the latter that counts. A rep I dealt with sounded very friendly and promised me that if my canceled order did get shipped email him and he'll re-route it to the return center. Well I emailed him and never heard from him...until today when I called and unfortunately for him it was him again to pick up the phone! Haha! He couldn't explain why he didn't answer my email, and was nothing like the other day. :mad: (Otherwise I would have recommended him to you)
     
    vaw, Jul 31, 2007
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  5. ArchAngle

    ArchAngle Notebook Consultant

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    Promise everything. Do nothing. The new CSRs' mantra, it seems. Most annoying.
     
    ArchAngle, Jul 31, 2007
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  6. s4iscool

    s4iscool Notebook Deity

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    Jonathan, sometimesa little slow on the email, but gets the job done and was friendly on the phone
     
    s4iscool, Jul 31, 2007
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  7. vaw

    vaw Notebook Deity

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    How can one reach him?

    According to my experience some reps tell you what their name are but when they send you emails they have completely different names.
     
    vaw, Jul 31, 2007
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  8. s4iscool

    s4iscool Notebook Deity

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    this guy is real and others have commented about him on this forum:

    E-mail: [email protected]
    Phone: 866-42THINK (84465) Extension: 32992
    Fax: 877-411-1329
    Rep ID: WD9
     
    s4iscool, Jul 31, 2007
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  9. Playmaker

    Playmaker Notebook Deity

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    I wonder if there's a CSR who is a total ass but makes sure everything you asked is done: cancelling orders, answering questions accurately, etc.
     
    Playmaker, Jul 31, 2007
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  10. am6eric9a

    am6eric9a Notebook Geek

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    haha like a dr. house of the CSR world. that would be interesting
     
    am6eric9a, Jul 31, 2007
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