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    Getting the restocking fee waived?

    Discussion in 'Lenovo' started by thecrafter, May 12, 2011.

  1. thecrafter

    thecrafter Notebook Consultant

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    Anyone know of a surefire way to get the free waived? I'd like to return the X220 for the backlight bleed and loud fan and a number of minor issues but I know that when I call tomorrow and explain, they'll just say the most they can do is send it in for repair.

    So does anyone have a way to get it waived? Is there some kind of a magic excuse?
     
    thecrafter, May 12, 2011
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  2. vinuneuro

    vinuneuro Notebook Virtuoso

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    Create a case number with technical support for all the issues you're having. Give that case number to post-sales cust service and request a refund in the politest way possible. That's worked for me.
     
    vinuneuro, May 12, 2011
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  3. thecrafter

    thecrafter Notebook Consultant

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    I'll give that a try. Thanks
     
    thecrafter, May 12, 2011
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  4. bogatyr

    bogatyr Notebook Evangelist

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    Some AMEX cards have return protection and you can claim it with them to get a refund for the restocking fee from AMEX.

    If you bought it with an AMEX card.
     
    bogatyr, May 12, 2011
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  5. thecrafter

    thecrafter Notebook Consultant

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    Yeah the American Express refund is quite nice. But I paid with MC.

    I decided to keep it after all. The TrackPoint is just so nice! There's really no going back from here on out. It's better than a real mouse! I even have a trackball mouse at home and this beats even that.. very ergonomic and comfortable. You don't need to move your entire wrist around or entire thumb. Just a millimeter with your index finger.

    Guess I'll wait several months and send it in for a screen replacement. Hopefully by then Lenovo would switch manufacturers or versions
     
    thecrafter, May 12, 2011
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