The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Getting service and support

    Discussion in 'Lenovo' started by caveatrob, Oct 14, 2008.

  1. caveatrob

    caveatrob Notebook Enthusiast

    Reputations:
    0
    Messages:
    30
    Likes Received:
    0
    Trophy Points:
    15
    Argh! I went through the telephone support for the first time last night and got a really ignorant technical support person who told me that my event viewer warning, which paradoxically suggested my wireless 5100 card had a token ring cable disconnected, was a software problem, and that Lenovo didn't do "software support."

    Since the "software" came with the machine, I hardly see why. I also can't seem to find email support anywhere.

    I'd like to just swap out the 5100 for a 5300, but I have no idea where to begin and I can't find a decent sales contact email to do so.

    This after deciding that Lenovo didn't have a hope in hell of resolving the actual issue: "Ah Googulled you errah message but cain't fahnd nuthin!"
     
    caveatrob, Oct 14, 2008
    #1
  2. The Fire Snake

    The Fire Snake Notebook Virtuoso

    Reputations:
    426
    Messages:
    2,889
    Likes Received:
    0
    Trophy Points:
    55
    Maybe you have already done this, but why not call back again and see if you get a different rep. Maybe this person can be more helpful.
     
    The Fire Snake, Oct 14, 2008
    #2