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    Finally a good job...

    Discussion in 'Lenovo' started by Renee, Dec 10, 2010.

  1. Renee

    Renee Notebook Virtuoso

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    I have bee trying to place an order with lenovo for about 2 months now and inspite of my best efforts I have had the order split and they have not attended or billed my credit card for order 2FMKQ1.

    If this is typical of Lenovo, they will not stay in business long.

    Renee
     
    Renee, Dec 10, 2010
    #1
  2. erik

    erik modifier

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    with millions of orders every year, there's bound to be a mistake here and there.

    to have someone actually look into it, please post on the lenovo forum instead.   all you'll get here is a dogpile of nostradamus-like comments predicting the end of the world. :p ;)

    http://forum.lenovo.com/
     
    erik, Dec 10, 2010
    #2
  3. Renee

    Renee Notebook Virtuoso

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    Thank you Eric. I have posted my meesage over there and sent a message to
    Mark lenovo.

    I hope to recieive something beyond hot air.

    Renee
     
    Renee, Dec 10, 2010
    #3
  4. erik

    erik modifier

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    mark is buried in another project right now so it will be looked into by someone who can respond more quickly.

    since it's now the weekend, it might take a few days to get back with you.
     
    erik, Dec 10, 2010
    #4
  5. Renee

    Renee Notebook Virtuoso

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    Understood.
    Renee
     
    Renee, Dec 11, 2010
    #5
  6. Renee

    Renee Notebook Virtuoso

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    Lenovo messed up on an insurance order I placed. It was omitted from the order. I tried everything to place the order. I'm disabled and slightly hard of hearing so I have difficulty understanding people with accents. I got nowhere fast although I kept all the correspondence. The thing is, my old insrance expired in the hiatus.

    I wrote a huge number times to lenovo. It did no good. Finally Lenovo called tonight and took care of their error. I'm so glad!!! Finally Lenovo did right by me. :)

    Renee
     
    Renee, Dec 13, 2010
    #6
  7. Kaso

    Kaso Notebook Virtuoso

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    I'm glad for you. At long last, your perseverance paid off. :)


    (Of course, this is only a singular case, not indicative of any significant trend. :D )
     
    Kaso, Dec 13, 2010
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  8. ZaZ

    ZaZ Super Model Super Moderator

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    It's always nice to hear some good news in the sea of negativity.
     
    ZaZ, Dec 13, 2010
    #8
  9. BinkNR

    BinkNR Knock off all that evil

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    Yes—even 99.5% accuracy on a million orders means there are still 5000 screw-ups…
     
    BinkNR, Dec 13, 2010
    #9
  10. talin

    talin Notebook Prophet

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    I can't imagine anyone having to work so hard to get someone to take their money, but so be it.
     
    talin, Dec 13, 2010
    #10
  11. JWBlue

    JWBlue Notebook Deity

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    I don't think it is unusual. Mine took a lot longer than expected.
     
    JWBlue, Dec 13, 2010
    #11
  12. Renee

    Renee Notebook Virtuoso

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    "I can't imagine anyone having to work so hard to get someone to take their money, but so be it."

    I had to work incredibly hard. Finally my original insurance expired and I became desperate. I have all the correspondence with lenovo inluding a photo of the original order. Fially, I have been succesful in having my order re-placed. I'm happy.

    Renee
     
    Renee, Dec 13, 2010
    #12