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    Exchanging/returning with Lenovo

    Discussion in 'Lenovo' started by glennchung, Oct 25, 2006.

  1. glennchung

    glennchung Notebook Guru

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    Hi everyone

    I often read about user returning or exchanging the laptop. Say I purchase it from IBM EPP, paid for shipping and didn't like it. Will Lenovo pay for the return shipping and ship me another model of Thinkpad? And no restocking fee of any type?

    Glenn
     
    glennchung, Oct 25, 2006
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  2. ZaZ

    ZaZ Super Model Super Moderator

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    There are no returns with EPP.
     
    ZaZ, Oct 25, 2006
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  3. glennchung

    glennchung Notebook Guru

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    What about not buying it from EPP? What would happen?

    Glenn
     
    glennchung, Oct 25, 2006
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  4. glennchung

    glennchung Notebook Guru

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    Even though it's defective??

    Glenn
     
    glennchung, Oct 26, 2006
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  5. npish

    npish Notebook Geek

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    I'm likely about to purchase a T60, and I posed the return policy question to my rep; here is what she said (and I quote):

    "The restocking fee is something that is entirely up to the warehouse depending on what condition the laptop comes back in. It is 15% restocking fee if they decide they are going to charge it."

    not exactly a black-and-white definition.......

    ps. this refers to a regular (non-EPP) sale
     
    npish, Oct 26, 2006
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  6. Nooorm

    Nooorm Notebook Consultant

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    That doesn't sound right npish.

    Here's the official policy on the website: Returns Policy
     
    Nooorm, Oct 26, 2006
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  7. ZaZ

    ZaZ Super Model Super Moderator

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    You may exchange it if it defective, but there are no returns.
     
    ZaZ, Oct 26, 2006
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  8. npish

    npish Notebook Geek

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    Nooorm, as I stated, that is a direct quotation from a Lenovo sales representative; and that policy page seems to refer solely to new, unopened packages (which *might* even entail a 15% restocking fee); if this, thus, implies that *opened* packages are not at all eligable for return/refund, then my sales rep has provided contradictory information;
     
    npish, Oct 26, 2006
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