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    Error in Order Status

    Discussion in 'Lenovo' started by sharmilasiva, Aug 6, 2010.

  1. sharmilasiva

    sharmilasiva Newbie

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    I ordered a T510 and an Edge Laptop on 4th August. For the past two days the order status was "in process" ( http://www.directlenovo.com/orderstatus/login.cfm) . Now I'm getting the following error.

    The following result was returned while processing your request:
    An error was encountered, please try again in a few minutes. If this persists please contact your sales representative.

    followed by

    Invalid Customer Number and/or Order Number.
    Please verify that your customer number and order number have been entered correctly.

    Is this a problem with my order or are others experiencing this too?
     
    sharmilasiva, Aug 6, 2010
    #1
  2. Bayguy90

    Bayguy90 Notebook Enthusiast

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    I just ordered a t410, an edge, and a notebook sleeve. The t410 and the sleeve are on the ups website and are trackable, but for some reason when I want to look at the edge's shipping status it keeps giving me an error....I thought I was the only one with this problem.
     
    Bayguy90, Aug 6, 2010
    #2
  3. sharmilasiva

    sharmilasiva Newbie

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    Bayguy90, Are you getting the same error as above?
     
    sharmilasiva, Aug 6, 2010
    #3
  4. jaredy

    jaredy Notebook Virtuoso

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    Why not try calling like it says. It could be a systematic problem or it could be a problem with your specific order.
     
    jaredy, Aug 6, 2010
    #4
  5. sharmilasiva

    sharmilasiva Newbie

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    The sales reps are not available right now as they work only from 9 a.m to 9 p.m est and I'm really anxious about my order :( Has anyone else experienced this? Is this a glitch in their order status app? Did your order get cancelled or was it fine? (Nail biting :( )
     
    sharmilasiva, Aug 6, 2010
    #5
  6. sharmilasiva

    sharmilasiva Newbie

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    My orders have been cancelled citing mismatch with credit card info. Is it possible to place rhe same order again? I had some good discounts :(
     
    sharmilasiva, Aug 6, 2010
    #6