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    EZ Serv versus carrry-in service for hardware problems

    Discussion in 'Lenovo' started by andrea b., Feb 24, 2009.

  1. andrea b.

    andrea b. Notebook Enthusiast

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    Question for wiser and more experienced heads than mine.

    I have a T60 (2623 DRU) purchased in 2005, still just barely under warranty. Two hardware problems have developed.

    1) Odd spots (not stains or dirt) on the LCD bezel (just the bezel - not the LCD itself. All pixels seem alive). 2) CDR/DVD drive not recognized by the system; I removed and replaced the optical drive, uninstalled it and rebooted with device manager. No go. Tech support feels it needs to be evaluated and possibly replaced, motherboard checked, etc.

    What is Lenovo's current EZ Serv record? I have the option of carrying in to an authorized service rep. in NYC. There was a time when I would have felt EZ serv was the sounder bet, but...one hears a lot of stories.

    Advice?

    Thanks!
     
    andrea b., Feb 24, 2009
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  2. jaredy

    jaredy Notebook Virtuoso

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    If you can meet the rep, I'd walk it in and talk to him. That way you can get a feel if you would rather leave it with him or go through EZ Serv.
     
    jaredy, Feb 24, 2009
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  3. jonlumpkin

    jonlumpkin NBR Transmogrifier

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    I've had good luck with EZ serv, but it can take a fair amount of time for them to turn products around.
     
    jonlumpkin, Feb 24, 2009
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  4. smoothoperator

    smoothoperator Notebook Evangelist

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    A lot of the take in places are shady...I took my X61T in for repair service at a Lenovo Authorized Repair Center and they tried to charge me money to fix my computer; if I paid them $100 they would fix my computer in a week.
     
    smoothoperator, Feb 24, 2009
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