The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    E560 Thinkpad being discontinued, according to Lenovo Corporate--T560?

    Discussion in 'Lenovo' started by Clare, Sep 6, 2016.

  1. Clare

    Clare Notebook Consultant

    Reputations:
    37
    Messages:
    241
    Likes Received:
    17
    Trophy Points:
    31
    On July 29, I ordered from Lenovo an E560 with an I -7 processor, 1080 p screen, and 16 g memory with a 256 SSD. My travails in getting it shipped are in this thread: http://forum.notebookreview.com/thr...-minute-how-to-get-action-from-lenovo.794700/

    After escalating it as far as I could, and speaking with someone in Corporate, I am now told that the E-Series is being discontinued, apparently because they can't get the parts. This, despite it still being listed online even now. They are suggesting an L series for me instead. None of the models listed has the I7, though I'm not sure, for my purposes, that matters a great deal. I am, of course, frustrated with the company, and honestly am sticking it out because I have difficulties with my hands, and the trackball will be useful.

    I would welcome thoughts, ideas, and suggestions. I am also somewhat aghast that a company just decides to cancel an entire series while it apparently is still being sold. Has this happened before, to anyone's knowledge? Do I have any recourse?

    I'm appalled at the way this has been handled.

    Good customer service, IMO, would be to offer me a computer that includes all or most of what was on the one I ordered, for no more than the price I agreed to pay in July. This would mean a T560, which can match the specs, though it doesn't have an optical drive. I can live with that.
     
    Last edited: Sep 7, 2016