The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Do not get Lenovo

    Discussion in 'Lenovo' started by spirits, Oct 16, 2009.

  1. spirits

    spirits Newbie

    Reputations:
    0
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    5
    I live in Canada and bought a Lenovo Thinkpad x61 tablet from a Lenovo distributor from the United States.

    7 months into it, the pen sometimes don't detect the screen. After rebooting it sometimes works again. I kept using it until the 11th months where it pretty much died. I called Lenovo and it's almost as if this guy was preventing me from using my warrenty. I kept telling him I TRIED EVERYTHING. He kept telling me to install this, do that, do this do that.

    At the time, I have an exam so I couldn't do everything that was told that I should install. Instead I delayed it until the warrenty was over.

    If I bought this through the Canadian portal, I would definitely go through the Sales and Goods Act and demand they fix my computer.

    When I first thought to purchase the tablet PC, I had a decision between Lenovo and Fujitsu. Lenovo's selling point was "DURABILITY". Apparently this is all just talk and I had the worse blockade possible from a technician from getting my warranty.

    Please, if you see my message and are deciding whether to get Lenovo, I highly HIGHLY recommend that you DON'T!

    I told myself to influence the decision of at least 10,000 customers about this.
     
  2. NecessaryEvil

    NecessaryEvil Notebook Evangelist

    Reputations:
    323
    Messages:
    515
    Likes Received:
    22
    Trophy Points:
    31
    It's your own fault for waiting until your warranty was up. And if you're not happy with your technician, hang up and call again for someone else to help you.

    Yeah, it sucks that you had issues with your laptop, but I can't help but think that part of the disappointment you're feeling was brought on by you. You had 4 months where it wasn't working properly, where you didn't have an exam, that you should have had it worked on. Odds are even if you mailed it in, you'd have been without it for only week or so (that was the turnaround time on a monitor replacement), or if you'd invested in a good warranty, you'd have had a technician at your place the next day fixing it in-home.


    Moral of the story? If you have a problem, get it fixed ASAP. Don't wait.
     
  3. gmoneyphatstyle

    gmoneyphatstyle Notebook Deity

    Reputations:
    399
    Messages:
    733
    Likes Received:
    0
    Trophy Points:
    30
    Hey buddy, sorry to hear your x61 Tablet isn't working. Your post is an interesting one because your living in Canada yet you bought from an american distributor. Why did you choose to do this? What "distributor" did you use? Was it on ebay?



    I'd be intersted in hearing what steps you took to try and fix the problem. What exactly did the tech support guy suggest to fix it?

    How'd the exam go?

    Buhahahahhaha, priceless :D
     
  4. ZaZ

    ZaZ Super Model Super Moderator

    Reputations:
    4,982
    Messages:
    34,001
    Likes Received:
    1,415
    Trophy Points:
    581
    This is the downside of buying outside of your country. I don't know that Lenovo is at fault here. You could have sent it in or extended you warranty, but chose not to.
     
  5. lead_org

    lead_org Purveyor of Truth

    Reputations:
    1,571
    Messages:
    8,107
    Likes Received:
    126
    Trophy Points:
    231
    Re: Lenovo Canada Website
    I couldn't wait, so i just got it from ebay with a relatively good configuration & at US price + shipping & Canadian Tax. Just don't ship by UPS and you got yourself a great deal.


    He got the machine from ebay... just read his previous posts.
     
  6. Lostinlaptopland

    Lostinlaptopland Notebook Consultant

    Reputations:
    18
    Messages:
    168
    Likes Received:
    0
    Trophy Points:
    30
    This is how that read to me.

    Personally i will find out for myself as my order is shipping right now. Although I bought through my own country's website and so probably won't have the same trouble especially as I took out a extended warranty to cover such situations.
     
  7. lead_org

    lead_org Purveyor of Truth

    Reputations:
    1,571
    Messages:
    8,107
    Likes Received:
    126
    Trophy Points:
    231
    The OP should tell the rest of the world that ignorance and penny pinching would get you nowhere fast.

    First mistake was the fact he bought it through ebay from a foreign seller to save a few bucks, seemed pretty smart at first.

    Second mistake was the fact that he should have fixed it when he was in warranty, and no company under normal circumstances offer free warranty extension, just because you are too busy for an exam.

    The only way he can fix it now, is to buy a warranty extension or just use it as it is.
     
  8. Lostinlaptopland

    Lostinlaptopland Notebook Consultant

    Reputations:
    18
    Messages:
    168
    Likes Received:
    0
    Trophy Points:
    30
    Would a warranty extension cover it though?

    I mean wouldn't that be a pre existing condition outside of the covered period regardless of if he reported it whilst it was under warranty?
     
  9. lead_org

    lead_org Purveyor of Truth

    Reputations:
    1,571
    Messages:
    8,107
    Likes Received:
    126
    Trophy Points:
    231
    doesn't really matter, the warranty extension after the expiration of warranty and passing of the one month grace period is pretty expensive. But nowhere as expensive as footing the entire repair bill.
     
  10. LoneWolf15

    LoneWolf15 The Chairman

    Reputations:
    976
    Messages:
    1,537
    Likes Received:
    1
    Trophy Points:
    55
    I read this whole thing, and I really think the problem is an error in USER.EXE.

    I'd have had that support call in at eight months, giving plenty of time to get it resolved. I'd have uninstalled/reinstalled any drivers having to do with the screen, and if that didn't help, I'd have backed up my system and reloaded it. If either of those didn't help, I'd still be able to tell Lenovo "I did x and y, and it didn't fix the problem" which would probably have led to a mail-in or on-site service case, depending on warranty.

    To the OP: I translate this sentence as " This is my fault." You are the one who delayed --no-one else. And now you're blaming Lenovo rather than yourself for not doing what you should have done. You're trying to blame them a second time for your choice not to buy the notebook in Canada, where apparently, a law would have let you do an end-run around something that is still your fault.

    You dropped the ball. End of story. This is no-one's fault but your own.
     
  11. Lew

    Lew Notebook Deity

    Reputations:
    193
    Messages:
    733
    Likes Received:
    0
    Trophy Points:
    30
    I think the majority of everything that needs saying has been said, he clearly dug his own hole. No need for any more piling on the OP.

    The quoted comment though is something illustrative for other readers of this thread.

    The technicians on the other end of the phone are people like you and I; they're trying to make ends meet, feed their families, etc. Most of them probably want to keep their job. Many of those jobs required that the tech go through specific diagnostic steps with the user to eliminate situations where end-users think and claim to know what they're doing but don't.

    The best thing, however expert you are and however frustrated you are, is to play along with the script. If you're actually as good at diagnostics as you think you are, you'll have already done most of the steps the tech will walk you through and you can just honestly say you've already tried it and here was the result.

    Follow the script and you'll get helped. Buck the system and you'll usually get nowhere. There's a time and place for being a technology primadona; when you're on the phone with tech support is neither.
     
  12. wobble987

    wobble987 Notebook Virtuoso

    Reputations:
    543
    Messages:
    2,871
    Likes Received:
    0
    Trophy Points:
    55
    to the OP, if you're still reading this. you could call lenovo and tells them that the problem is reported before the warranty ran out.
     
  13. lead_org

    lead_org Purveyor of Truth

    Reputations:
    1,571
    Messages:
    8,107
    Likes Received:
    126
    Trophy Points:
    231
    He could try, but don't think that would work. My friend had a similar experience, and he tried to do the same, and Lenovo said that unless you asked Lenovo fix it in their depot, which carries a 3 month warranty on the repair and its parts.