I live in Canada and bought a Lenovo Thinkpad x61 tablet from a Lenovo distributor from the United States.
7 months into it, the pen sometimes don't detect the screen. After rebooting it sometimes works again. I kept using it until the 11th months where it pretty much died. I called Lenovo and it's almost as if this guy was preventing me from using my warrenty. I kept telling him I TRIED EVERYTHING. He kept telling me to install this, do that, do this do that.
At the time, I have an exam so I couldn't do everything that was told that I should install. Instead I delayed it until the warrenty was over.
If I bought this through the Canadian portal, I would definitely go through the Sales and Goods Act and demand they fix my computer.
When I first thought to purchase the tablet PC, I had a decision between Lenovo and Fujitsu. Lenovo's selling point was "DURABILITY". Apparently this is all just talk and I had the worse blockade possible from a technician from getting my warranty.
Please, if you see my message and are deciding whether to get Lenovo, I highly HIGHLY recommend that you DON'T!
I told myself to influence the decision of at least 10,000 customers about this.
-
NecessaryEvil Notebook Evangelist
It's your own fault for waiting until your warranty was up. And if you're not happy with your technician, hang up and call again for someone else to help you.
Yeah, it sucks that you had issues with your laptop, but I can't help but think that part of the disappointment you're feeling was brought on by you. You had 4 months where it wasn't working properly, where you didn't have an exam, that you should have had it worked on. Odds are even if you mailed it in, you'd have been without it for only week or so (that was the turnaround time on a monitor replacement), or if you'd invested in a good warranty, you'd have had a technician at your place the next day fixing it in-home.
Moral of the story? If you have a problem, get it fixed ASAP. Don't wait. -
Hey buddy, sorry to hear your x61 Tablet isn't working. Your post is an interesting one because your living in Canada yet you bought from an american distributor. Why did you choose to do this? What "distributor" did you use? Was it on ebay?
-
This is the downside of buying outside of your country. I don't know that Lenovo is at fault here. You could have sent it in or extended you warranty, but chose not to.
-
Re: Lenovo Canada Website
I couldn't wait, so i just got it from ebay with a relatively good configuration & at US price + shipping & Canadian Tax. Just don't ship by UPS and you got yourself a great deal.
He got the machine from ebay... just read his previous posts. -
Lostinlaptopland Notebook Consultant
Personally i will find out for myself as my order is shipping right now. Although I bought through my own country's website and so probably won't have the same trouble especially as I took out a extended warranty to cover such situations. -
The OP should tell the rest of the world that ignorance and penny pinching would get you nowhere fast.
First mistake was the fact he bought it through ebay from a foreign seller to save a few bucks, seemed pretty smart at first.
Second mistake was the fact that he should have fixed it when he was in warranty, and no company under normal circumstances offer free warranty extension, just because you are too busy for an exam.
The only way he can fix it now, is to buy a warranty extension or just use it as it is. -
Lostinlaptopland Notebook Consultant
Would a warranty extension cover it though?
I mean wouldn't that be a pre existing condition outside of the covered period regardless of if he reported it whilst it was under warranty? -
doesn't really matter, the warranty extension after the expiration of warranty and passing of the one month grace period is pretty expensive. But nowhere as expensive as footing the entire repair bill.
-
I read this whole thing, and I really think the problem is an error in USER.EXE.
I'd have had that support call in at eight months, giving plenty of time to get it resolved. I'd have uninstalled/reinstalled any drivers having to do with the screen, and if that didn't help, I'd have backed up my system and reloaded it. If either of those didn't help, I'd still be able to tell Lenovo "I did x and y, and it didn't fix the problem" which would probably have led to a mail-in or on-site service case, depending on warranty.
You dropped the ball. End of story. This is no-one's fault but your own. -
The quoted comment though is something illustrative for other readers of this thread.
The technicians on the other end of the phone are people like you and I; they're trying to make ends meet, feed their families, etc. Most of them probably want to keep their job. Many of those jobs required that the tech go through specific diagnostic steps with the user to eliminate situations where end-users think and claim to know what they're doing but don't.
The best thing, however expert you are and however frustrated you are, is to play along with the script. If you're actually as good at diagnostics as you think you are, you'll have already done most of the steps the tech will walk you through and you can just honestly say you've already tried it and here was the result.
Follow the script and you'll get helped. Buck the system and you'll usually get nowhere. There's a time and place for being a technology primadona; when you're on the phone with tech support is neither. -
to the OP, if you're still reading this. you could call lenovo and tells them that the problem is reported before the warranty ran out.
-
Do not get Lenovo
Discussion in 'Lenovo' started by spirits, Oct 16, 2009.