Do most cancellations go through?

Last night (around 16 hours ago), I ordered a T420 off Lenovo's website.The estimated ship date was August 8th, 2011.

When I got home from work today, I saw an even better deal for the T420, so I called Lenovo and told the Indian rep that I would like to have the order cancelled. I gave him my order number, and he told me that it would be cancelled within two business days.

However, I have been hearing nightmares about orders not cancelling and showing up on doorsteps nonetheless. It would bother me somewhat if that happened.

Do most cancellations go through? I don't plan on ordering another machine until my current order is completely cancelled. (Hopefully it gets cancelled before the current deal expires.)

 

I believe you can return it for a full refund as long as you don't open it anyways. Plus, since you've requested to cancel your order, they'll probably take it back even if it shows up at your doorstep.

 

It depends upon how far in advance you cancel and how close to the estimated ship date.

Lenovo can sometimes ship a lot sooner than their "estimate". Also, if your estimated ship is Aug 8th, odds are it's in the "production line" well before that date. If it's already being built odd of canceling are pretty slim. I think they have to catch it before it goes to production which is hit or miss.

You'll know when it's canceled when you check the order status and it comes back with an error because the order isn't found. Than can take a few days if it's successful.

The best thing to do would be to place a new order, but before "submitting" the order select the "Convert to Quote" option. That saves your config for 30 days at the current price. Keep in mind that when you go to convert that quote to an order, you can't make ANY changes to it (it won't allow you), so you have to make sure it's the exact config you want.

 

Thanks. So, when the order is cancelled, I can then call Lenovo and reference the order number from my quote and have it placed?

 

If you have saved your cart wherever you have bought it, you can give the rep that info and they can access the saved cart and sell it to you at that price.

You will have a chance of having 2 orders happen but with a little pain and some perserverance they will RMA the unneeded order including return shipping.

 

Yes.

Or you can pull up the saved quote online and put in your payment info and just click "Order" button on the quote and do it online.

 

Hmm. A seller on eBay is offering me an even higher-spec'd T420 for $700. I initially lost the auction, but I am being given a "second chance" to buy it, since the winning bidder apparently failed to complete the transaction. It has the Core i5-2520M, 4GB RAM, a Quadro card, and a 500GB hard drive.

I'll buy that if Lenovo cancels this order...

 

your best bet is to talk to someone on the phone or enter live chat if available. Sometimes if something is submitted online alone, it is not as likely to go through vs. talking to someone directly

 

Does it have the 1600x900 display? If not, then it's probably not worth it.

The screen makes more of a difference than any other upgrade, and it's not worth sacrificing unless you need the big text, because the lower resolution is a huge downgrade in productivity.

 

It has the lower-resolution display.

I've had an aluminum MacBook with a 1280x800 resolution display, and while it was rather tight, I had few problems with it. But, yes, a higher-resolution screen is nicer.

I did place a quote for a model with the 1600x900 resolution display + Core i5-2410M for $596. Doesn't include Windows, however. I might go with that as soon as this current order is cancelled, or with the eBay option, pending a response from the seller.

 

If you go with the lower-resolution eBay model, you're going to have the same problems you had with your Macbook display. Maybe even more because you're losing some vertical space and the image quality won't be as good.

If you don't get the better screen now, you're going to be stuck with the low-res screen, which is a pointless downgrade unless you have poor eyesight that requires such a low resolution.

The only reason Lenovo even offers the 1366x768 display is to make the base price of the laptop appear cheaper while being able to charge more for the upgrade most (educated) people get, and to provide a lower-res option for the people who need it because of poor eyesight.

The screen is the one thing you don't want to sacrifice. Skip the CPU, RAM, and all that performance enhancing stuff, because you'll never notice them in day-to-day usage. The best way to buy a T420 is to just get the screen upgrade, Webcam / 9-Cell battery if you need them, and upgrade the RAM to 4GB yourself using a $20 kit from Newegg.

It's not worthy of being considered higher-specced unless it has the screen upgrade, because the screen matters 10-fold more than the second-most-important spec (whatever it may be).

Regarding your $596 model, it's still about the same price ($700) to buy that then buy a copy of Windows 7 if you can find a copy for not too much more than $100

 

Okay. I am sold on the $596 model, then. I have two days to wait before placing my order...

I didn't opt for a webcam, since I rarely ever use them, and the nine-cell adds too much bulk, so I opted for a six-cell.