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    Create recovery media won't work

    Discussion in 'Lenovo' started by bobfff, Jan 12, 2008.

  1. bobfff

    bobfff Newbie

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    Thinkpad X61. XP2 installed. I tried to use create rescue media in the ThinkVantage suite to create both a recovery disk and also copies of the install disks. Both operations failed with "an internal error has caused this process to fail."

    Suggestions for debugging/fixing this appreciated.

    Thanks.

    Bob
     
    bobfff, Jan 12, 2008
    #1
  2. optomos

    optomos Notebook Evangelist

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    Call Lenovo and tell them that it failed and your requesting they send you the recovery disks.
     
    optomos, Jan 12, 2008
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  3. TPA

    TPA Notebook Evangelist

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    That very thing happened to me. I called support and told them it failed and they sent me the recovery disks for free, and overnighted them for free also. Make sure to call support and not customer service (the number you use to order a new computer.)
     
    TPA, Jan 12, 2008
    #3
  4. bsodder

    bsodder Notebook Evangelist

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    Are you sure that the CD/DVD burner is working? and was it selected as the destination?
     
    bsodder, Jan 12, 2008
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  5. bobfff

    bobfff Newbie

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    Called tech support and they're sending CDs. However, I would like to know why this doesn't work. It appears to be an issue experienced by others but the support tech had no suggestions.

    Thanks for the replies.

    Regards,

    Bob
     
    bobfff, Jan 13, 2008
    #5
  6. Arki

    Arki Super Moderator

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    You must've had a fault recovery partition.
     
    Arki, Jan 13, 2008
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  7. gamemint

    gamemint Notebook Evangelist

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    are all the recovery cd's the same or are they specific to your machine
     
    gamemint, Jan 13, 2008
    #7
  8. Arki

    Arki Super Moderator

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    Specific to your machine I believe. Or else you'd be able to install it on any machine.
     
    Arki, Jan 13, 2008
    #8