The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Considering Switching to a Lenovo

    Discussion in 'Lenovo' started by jbjarko, Jul 25, 2008.

  1. jbjarko

    jbjarko Notebook Geek

    Reputations:
    18
    Messages:
    93
    Likes Received:
    0
    Trophy Points:
    15
    I recently had my Dell Vostro 1500 stolen out of my house. Looking at getting a touchpad Y510.

    My Vostro had only 1 gig of ram, a T5470. Nvidia 8600GT...

    The touchpad will have the T5550, 3 gigs of ram as well as the Nvidia 8600GT.

    What can I expect out of Lenovo vs. Dell? To be honest, my experiences with Dells customer service were above par and I was satisfied. Can I expect the same from Lenovo? How is the build quality of the Touchpads?

    Haven't seen a lot of user photos...anyone have any?

    Really, any help would be greatly appreciated!

    Thanks
    Josh
     
    jbjarko, Jul 25, 2008
    #1
  2. gnuh

    gnuh Notebook Consultant

    Reputations:
    5
    Messages:
    278
    Likes Received:
    0
    Trophy Points:
    30
    gnuh, Jul 25, 2008
    #2
  3. stewie

    stewie What the deuce?

    Reputations:
    3,666
    Messages:
    2,174
    Likes Received:
    0
    Trophy Points:
    55
    The Y510 is a good machine, solid and stable.

    The IdeaPads have better build quality than the Vostro or Inspiron.

    As for after sale services, it depends where you are. I've seen people getting great services, including myself, but I've also seen people getting bad services. I guess this can apply to every brand. But overall, Lenovo has pretty good service and support.
     
    stewie, Jul 25, 2008
    #3
  4. ZaZ

    ZaZ Super Model Super Moderator

    Reputations:
    4,982
    Messages:
    34,001
    Likes Received:
    1,415
    Trophy Points:
    581
    Really? The 1500 I saw was very solid in light of the fact it was $500. I haven't seen any of the Y series, but if they're anything like the N series I'd vote for the Vostro. I've heard while the new Vostros are lighter, they're not as sturdy.
     
    ZaZ, Jul 25, 2008
    #4
  5. kboyer

    kboyer Notebook Consultant

    Reputations:
    168
    Messages:
    298
    Likes Received:
    0
    Trophy Points:
    30
    Dell has better customer service than Lenovo. Lenovo builds a better machine than Dell. If you are certain you'll need frequent support, stick with Dell. It's highly unlikely you'll need Lenovo's support help for hardware problems though. I had three bad Dell's in a row at the beginning of this year. Since then I've purchased numerous Lenovo's and haven't had a problem with any one of them.
     
    kboyer, Jul 25, 2008
    #5
  6. KUNFUCHOPSTICKS

    KUNFUCHOPSTICKS Notebook Consultant

    Reputations:
    35
    Messages:
    185
    Likes Received:
    0
    Trophy Points:
    30
    Really? Last time I called Dell, the call was answer in India.

    Last time I called Lenovo, the call was answered in Atlanta, Georgia.
     
    KUNFUCHOPSTICKS, Jul 25, 2008
    #6
  7. integra144

    integra144 Notebook Consultant

    Reputations:
    0
    Messages:
    183
    Likes Received:
    0
    Trophy Points:
    30
    Expect much as your computing standards will be raised. Once you go IBM when you use other computers you will feel how inferior they are. I have a colleague with a HP laptop and it creaks when pushed on and many laptop LCDs can be flexed.
     
    integra144, Jul 25, 2008
    #7
  8. kboyer

    kboyer Notebook Consultant

    Reputations:
    168
    Messages:
    298
    Likes Received:
    0
    Trophy Points:
    30
    So India automatically provides bad support and Georgia is superior?

    The last time I called Lenovo, I was on hold for 20 minutes and it took 3 calls to take care of a simple problem. I was bounced from Montreal to Atlanta and back again between sales and support. The last time I called Dell, there was no hold time, the problem was resolved quickly, and in one call. This was just my last experience but it's reflective of my overall experience with both companies over the last 15 years.
     
    kboyer, Jul 25, 2008
    #8
  9. stewie

    stewie What the deuce?

    Reputations:
    3,666
    Messages:
    2,174
    Likes Received:
    0
    Trophy Points:
    55
    Yeah, the Y series are built much better than the N series.
     
    stewie, Jul 25, 2008
    #9
  10. The Fire Snake

    The Fire Snake Notebook Virtuoso

    Reputations:
    426
    Messages:
    2,889
    Likes Received:
    0
    Trophy Points:
    55
    From what I can see Dell has a much more flexible return policy than Lenovo. Dell has something like a 21 days satisfaction guarantee. While with Lenovo if you want to return the laptop you will have to pay a 15% restocking fee. With that said, I love my Thinkpad, glad I did not go for anything else.
     
    The Fire Snake, Jul 25, 2008
    #10
  11. jbjarko

    jbjarko Notebook Geek

    Reputations:
    18
    Messages:
    93
    Likes Received:
    0
    Trophy Points:
    15
    Thanks for the input guys.
     
    jbjarko, Jul 25, 2008
    #11
  12. Funkymoe

    Funkymoe Notebook Geek

    Reputations:
    5
    Messages:
    82
    Likes Received:
    0
    Trophy Points:
    15
    In my experience with Lenovo customer support, the representatives who answer your call can be difficult to work with and sometimes even confrontational. However, the higher-level representatives are very pleasant and helpful (not to mention easier to understand).
     
    Funkymoe, Jul 25, 2008
    #12