Client Security 8 and Vista

Ever since I upgraded to Vista, I've had problems with the latest Client Security tool. I've waited a few weeks past the official Vista launch hoping that Lenovo will release a fix, but I do not see anything coming out, so I am beginning to wonder if I am the only one with this problem.

I have tried two TPM drivers, with different results:
1. if I use the default TPM drivers that come with Vista, every time I boot Client Security asks me for my windows password and a few seconds later pops up a message saying that my user account could not be enrolled with Client Security Solution.
2. if I use the latest TPM drivers from Lenovo, things seem to be even worse: whenever I boot, Client Security starts and then displays a message that the TPM chip was not accessible and is probably blocked by the firewall (I do not run a firewall on my notebook)

I run Vista Ultimate on a Z61m. Client Security is the latest version, 8.0. The TPM chip is enabled in BIOS.

Anybody else with this problem or using Client Security successfully in Vista?

Thanks for the help.

 

The problem is that you need to take ownership of the TPM chip. To do this, launch the "Run" dialog using Windows Key + R. Once that comes up, type "tpm.msc" and run the software. You will see an option allowing you to initialize the TPM and take ownership. Once you take ownership, CSS8 will work fine...

CAUTION: If you upgraded from XP and have the secure drive enabled (or are using anything else that used the TPM key) you will lose this data! So make a backup of all such things...

Hope this helps...

 

Thanks much! You set me in the right direction.

I ran the tpm.msc tool; it turns out, my TPM chip was already enabled and owned, but something must have been messed up. I know I went through the configuration once, when I initially setup my notebook in XP. So, I tried clearing the TPM and setting it up again and now it works.

Thanks again.

 

That was the problem! Taking ownership in XP and then moving to Vista means that the ownership of the TPM chip belonged to a non-existent OS. Glad your problem is resolved...

 

Hello, I was also having this problem with CSS8. I tried all these steps, clearing the TPM, initializing it, etc, and I still cannot enroll in CSS 8. I am not sure why! Any help would be greatly appreciated. Thank you!

 

I'm having a problem with my notebook but it says that Security chip has been cleared or disabled? any Ideas?

 

The first thing I would check is whether the chip is enabled in BIOS.
Also, as I mentioned, I had problems when using the TPM chip drivers released by Lenovo; things worked fine however with the drivers that come with Vista. Those are the ones I am using now.