Carbon X1 crashes after 13 months

I purchased my Carbon X1 and upgraded everything in late Aug. 2014, spent nearly $2000 because I was confident in Lenovo from last $550 Lenovo and therefore not purchasing extended warranty.

Carbon X1 is running very fast indeed. After 6 months, it started not able to wake up sometimes and I have to force off. I didn't think it's too much a problem since it turn on fast! Since last week, the screen start flicking and now it doesn't turn on.

Technical support of Lenovo said I should talk to warranty department and extended my warranty. The sales woman is not doing anything other than blame me not buy more warranty, and refuse to extend my warranty.

I can't believe this is happening! I didn't spill water or drop or anything and have been performing light duties. I WAS very confident on Lenovo and therefore threw in $2000 for the first time. I can't believe this is their product and this is how they treat customers the believe in them.

I just think people should know this before purchasing their product! I will never buy anything from them.

 

I'm not sure what you're asking Lenovo to do? You want warranty service after the warranty expired? It seems foolish to me to spend $2,000 on a notebook without getting a 3 year NBD and accidental warranty. Parts fail. Even the best parts fail at times.

Even at that, when your unit was not working correctly, I would have made a claim before the warranty expired.

 

Right. So you agreed that people should expect a $2000 Lenovo product to fail within 3 years. Only fools trust the quality of Lenovo.

 

No, I trust the quality of Lenovo. And I am Cerebral Palsied, and hell on laptops. I buy the warranty extension and accidental damage coverage. I am an engineer, ThinkPads for me just work. And go back together usually when they take a bounce. If they're good enough for this engineer and for NASA space flight, you should be fine. But you should have bought that warranty. I am no fool. And I am smart. And I use one of the ugliest, most beat up X 220 ThinkPad's you ever saw. It was an abused fleet queen when I got it, and took bounces for the first owner, I've abused it even more, and upgraded her a bit. And she's taken more bounces and still does my work reliably in the field. You get a bad one occasionally.