Cancelled my T420 order

Hello, I ordered a T420 on Saturday (2 days ago) here in the United States and I called today at around 2pm my time to cancel my order for whatever reasons. I guess I was a bit paranoid about the screen quality so I cancelled it to think about it some more before switching to a different model.

Anyways, I changed my mind about 3 hours later and I called back to uncancel my cancel request. However the representative has told me that its not guaranteed to cancel my cancel request. So since a cancellation of an order takes 2 full business days, I should know by 2 days time if my order has been cancelled.

But then again if I dont receive a canceled confirmation in 2 days does it guarantee that my order will continue to ship?? They are making me so confused!

 

I guess my question is has anyone cancelled an order with Lenovo before? How was your experience?

 

I canceled a couple times, it went through just fine.

 

How long did it take to get your order cancelled? 2 days?

 

It canceled that night, but took 2 days for the authorization to come off of my credit card.

 

Have you ever cancelled an order and then try to keep the order in the same day? Thats my situation, I want to keep my order.

The sales rep told me that they put in a request to keep the order but its no guarantee. I just dont want it to cancel 2 days later and then I have to reorder it then (it'll take even longer for my order).

 

You could wait the 2 days and then reorder if the cancellation worked. And do nothing if it didn't.

 

Yea I suppose this is the only thing that I can do.

I wonder why Lenovo's order status is delayed by days, its so unorganized/inefficient.

 

I canceled my first X220 order two days after placing it but it didn't go through. Found out when I received shipment notification for it, but there was nothing they could do about it at that point. The first and second orders both ended up arriving together. Lenovo was nice about it and paid for return shipping and issued a full refund.

 

Maybe my order didnt cancel either because I noticed that I ordered it on Saturday night 9pm (my time) which is Sunday in China in the morning. Now Sunday is not a working business day in China (correct me if I'm wrong) and the order was still active all day Sunday (my time) which is a Monday for China.

At 2pm today (Monday, my time) is Tuesday in China so technically its been 1 and a half business days for my order that has been active. On the cancellation section in Lenovo.com, it does say that once a CTO order configuration has been processed, it cannot be cancelled.

So hopefully my original cancellation request was denied and my order will ship accordingly! I need a laptop by next week as my summer school starts and I need it ASAP, also it hurts not having a laptop!

 

From my experience living in China, there is no such thing as a non-working hour . Where Lenovo is a Chinese company the may be open 24/7 in China to some extent, but they may also not work sunday, seems like you will have to wait and see.

 

The reps I spoke to at the time said once the order has been submitted to the 'depot' (factory?), it may or may not get canceled and there's nothing sales can do other than submit the request. So I guess you'll find out soon enough.

 

It's hard to take the cheese off the pizza once it goes in the oven.

 

You have to understand Lenovo probably gets a ton of cancel calls every day. If they had to stop production every time they got a cancellation request nobody would get one. This is probably why it takes a few days to find out if the cancellation goes through.

 

I cancelled 3 orders recently. Received a cancellation confirmation email for the first one in about 3-4 days. The other two shipped 3 days (!) after the cancellation requests were submitted. So I would not consider an order cancelled unless you receive a confirmation email even if it's been several days. For the orders that were cancelled but shipped nevertheless, I was told I would get a full refund if I ship the laptops back unopened.

 

I called today and the representative told me that my order has been removed from the warehouse. So the request the rep sent yesterday didnt have any affect and the rep today said that she can go ahead and delete my order completely from the database to cancel the order permanently. I asked her to do that and I just placed another order for the T420 (but this time got the Intel wireless 2x2 AGN).

I just got the confirmation for my first order that has been successfully cancelled and will continue to wait for this beast of a laptop!